Elexicon Energy | Dispatcher (Ajax - 2 Openings)

Dispatcher
(Ajax – 2 Openings)

As the fourth largest local distribution company in Ontario, Elexicon Energy proudly provides safe and reliable electricity to nearly 200,000 residential and business customers in Durham Region as well as Belleville, Brock, Gravenhurst and Port Hope. Our employees are hard working and take great pride in serving our customers and communities and are committed to building a strong Elexicon that is equipped to meet the demands of today and shape the opportunities of tomorrow.

Dispatcher
(Ajax – 2 Openings)

WHY JOIN OUR TEAM?

At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects, and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop strategies and plans to support a new brand and vision for customer centricity and operational excellence!

The System Control Centre Dispatcher plays a critical front-line role in ensuring the safe, reliable, and timely delivery of electrical service to customers. The position operates in a 24/7 system control environment and is responsible for receiving, prioritizing, and coordinating customer service and power system events.

The System Control Centre Dispatcher serves as a central point of contact between customers, field resources, System Operators, and internal stakeholders, particularly during outage response, emergency situations, and planned system work.

DUTIES & RESPONSIBILITIES

• Receive, interpret, prioritize, and log customer service requests, outage notifications, and system events using available applications such as an outage management system (OMS).
• Assign service requests and events to appropriate field resources based on crew competency, availability, and proximity.
• Coordinate work activities in accordance with approved procedures.
• Provide timely and accurate communication updates to customers and internal stakeholders.
• Monitor and update multiple information systems simultaneously, ensuring data accuracy before, during, and after work completion.
• Maintain detailed written and electronic records and dispatch logs.
• Act as a communication hub for field resources reporting hazards, incidents, or accidents.
• Working knowledge of electrical distribution systems, including overhead and underground networks, is an asset.
• Other duties as required may be considered part of these responsibilities.

WHAT YOU NEED TO BE SUCCESSFULL

• Working knowledge of electrical distribution systems, including overhead and underground networks, is an asset.
• Ability to work effectively within multiple platforms such as outage management systems, customer information systems, mobile workforce dispatch systems, radio, and telephone communication platforms.
• Strong multitasking, problem-solving, and decision-making skills in time-sensitive environments.
• Extensive knowledge of SCADA, GIS and OMS packages are considered an asset.
• Proficient in Microsoft Office applications (Microsoft Word, Microsoft Excel, Microsoft Outlook, etc.).
• Excellent organizational, communication and verbal skills with a strong commitment to customer service
• Ability to exercise independent judgment and perform all assigned duties with minimal supervision.

MINIMUM REQUIREMENTS

• College diploma or university degree in Electrical Engineering, Business, or a related field, or an equivalent combination of education and experience.
• One to two years of related experience in customer service, dispatch, operations, or utility environment.
• Previous experience dispatching mobile field resources and experience in a utility or power system environment is considered an asset.
• Previous experience with Utility Work Protection Code or Electrical Utility Safety Regulation is considered an asset.

Application Deadline: November 25, 2026 at 11:59 pm

Interested and qualified applicants are encouraged to visit our Elexicon Energy Career page and apply through the portal at https://elexiconenergy.com/careers.

We thank you for taking the time to apply with Elexicon Energy. A successful candidate who meets the qualifications and experience for the position will be contacted for an interview. Please note that accommodations can be provided upon request via email at [email protected].

OUR COMMITMENT TO DIVERSITY, INCLUSION, EQUITY, AND BELONGING:

Elexicon Energy embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.

Elexicon Energy Inc. is an equal opportunity employer. We value an inclusive and supportive workplace which truly reflects the diversity of the communities we serve. We welcome all individuals to apply and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, Indigenous/Métis status, or other legally protected status.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation is available upon request at any point during the recruitment process. If you require accommodation, please let us know and we will work to meet your needs.