Posted 24 days ago
Email Support Rep
@ Jobs for Humanity
Toronto, Ontario
Overview
Adastra Corp. is hiring a full-time Email Support Representative to answer customer inquiries by email, give accurate product and service information, and resolve concerns in a clear, polite and professional way. The role involves handling complaints, following up on open issues, keeping records and escalating complex cases to other departments. The posting offers competitive salaries, health and dental insurance, paid vacation, flexible work arrangements and retirement savings plans.
Pay:
Up to $35.57 an hour
Responsibilities:
- Respond to customer inquiries through email
- Provide accurate product and service information
- Resolve customer concerns and handle complaints
- Follow up on unresolved issues
- Maintain records and forward complex issues
Requirements summary:
- Good written English and communication skills
- Basic computer and email management skills
- Attention to detail and accuracy
- Patience and problem-solving abilities
- Time management and organizational skills
- Ability to work independently and meet deadlines
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-10-14
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Jobs for Humanity
| Field | Value |
|---|---|
| Open jobs on Jobsy | 26 |
Company Description
Adastra Corp. is a global IT consulting company specializing in data analytics, AI, and cloud solutions. The company helps businesses improve efficiency and make data-driven decisions. Its services include data engineering, business intelligence, and digital transformation. Employees work with clients to develop and implement technology solutions. Key skills include problem-solving, communication, data analysis, and technical expertise. Adastra offers career opportunities in data analytics, software development, cloud computing, and consulting.
Job Description
As an Email Support Representative at Adastra Corporation, my role is to assist customers by responding to their inquiries through email. provide accurate information, resolve customer concerns, and ensure a positive customer experience through clear, polite, and professional communication.
Key Responsibilities:
- Respond to customer inquiries through email.
- Provide accurate information about the company's products and services.
- Help customers resolve issues and answer their questions.
- Handle customer complaints professionally.
- Follow up on unresolved concerns when necessary.
- Maintain records of customer emails and responses.
- Forward complex issues to the appropriate department.
- Protect customer information and maintain confidentiality.
Qualifications
Skills Required:
- Good written English and communication skills.
- Basic computer and email management skills.
- Attention to detail and accuracy.
- Patience and problem-solving abilities.
- Good time management and organizational skills.
- Ability to work independently and meet deadlines.
Additional Information
Adastra Corp. offers attractive perks and benefits, including competitive salaries, comprehensive health and dental insurance, generous paid vacation, flexible work arrangements, retirement savings plans, professional development opportunities, paid certifications, modern IT equipment, performance bonuses, family support benefits, and excellent career advancement opportunities, promoting both financial security and a healthy work-life balance.
Journal
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