Posted 9 days ago
Emergency Communications Specialist - Level 2
@ STARS
Calgary, Alberta
Overview
STARS is hiring a full-time Emergency Communications Specialist - Level 2 for its Emergency Link Centre at the Calgary base, working a rotating 24/7/365 schedule. The role takes requests from first responders, dispatch professionals and physicians, and coordinates the resources needed for critical care missions. Benefits include organization-paid health and dental coverage and free parking.
Responsibilities:
- Respond to requests from first responders, dispatchers and physicians
- Follow established protocols for each call
- Enter information accurately into a multi-screen system in real time
- Use CAD, mapping tools, telephones and radios
- Maintain discretion and confidentiality
Requirements summary:
- Excellent communication and professional phone manner
- Ability to stay calm in high-consequence situations
- Exceptional multi-tasking and attention to detail
- Typing speed of at least 40 WPM
- Comfort with trauma calls and acute medical distress
- One or more years in a fast-paced, high-pressure role is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
STARS
| Field | Value |
|---|---|
| Open jobs on Jobsy | 7 |
Emergency Communications Specialist - Level 2
Full-time, rotating position in a 24/7/365 environment
Why STARS
At STARS, we come to work every day with a purpose…to save lives. Whether you work in the aircraft or at one of our six bases, everyone at STARS plays a vital role in helping to provide critical care, anywhere. Since flying our first mission in 1985, we have never lost sight of what is most important – our VIPS, or Very Important Patients. Each year, we fly over 3,000 missions, providing world class critical medical care whenever and wherever we are needed, and every team member contributes to helping that VIP. We are a lifeline to the community when time and clinical expertise can make all the difference.
We are currently looking for an Emergency Communications Specialist - Level 2 in the Emergency Link Centre at our Calgary base.
Members of the Emergency Link Centre (ELC) are often referred to as the fifth crew member on the aircraft as they are a critical part of every mission STARS flies. The ELC team works to bring together the right resources at the right time to get live-saving help where they are needed. Be part of a team who works together to be there for our crew, and the community, when time is of the essence.
Key Responsibilities:
- Respond to requests from first responders, dispatch professionals and physicians in support of critical care processes for critically ill and injured patients
- Follow established protocols to ensure each call is handled effectively and efficiently
- Accurately and efficiently input information into a multi-screen computer system in real time
- Utilize dispatch technology, including computer-aided dispatch software (CAD), mapping tools, telephones and radios
- Maintain discretion and confidentiality of information
- Excellent communication skills with a professional phone manner
- Ability to remain calm under pressure in high-consequence situations
- Able to focus on the task at hand, while being aware of all that is going on around you
- Exceptional multi-tasking skills and strong attention to detail required
- Strong analytical, critical-thinking and decision-making skills
- Must be mature, resilient, and comfortable being exposed to trauma calls/troubling circumstances, and capable of handling events involving acute medical distress
- Technology proficiency is required; experience with public safety telecommunications software, mapping tools, radio systems, computer-aided dispatch (CAD), and telephone and conferencing systems is preferred
- Minimum typing speed of 40 WPM
- One or more years of experience working in a fast-paced, high-pressure role that requires multi-tasking is an asset
At STARS, every day we come to work with a purpose, to save lives. Maybe that's your purpose too. We provide a strong total reward offering, comprehensive organization-paid health and dental benefits, free parking, and more. But the real reward is joining a legacy - a legacy of lives saved, of hope in the face of the unimaginable, and of pride in making a difference.
When you join STARS, you become part of a community that knows we're stronger together. It takes a dream to deliver the highest standards of care, and we need you to help us be our best.
Elevate your career. Be part of something bigger. Be part of STARS.
How to Apply/ Deadline to apply:
If you are the person we are looking for and would like to make a difference with your career, please make sure to apply by closing date: November 13, 2026
Want to learn more?
Want to be the crucial link in emergency response? Learn how our Emergency Link Centre team supports critical care patients when every second counts. Learn More About Emergency Link Centre (Critical Patient)
By clicking "submit", you provide Shock Trauma Air Rescue Service (STARS) consent to collect, use and disclose your personal information for the purpose of evaluating, establishing and/or managing an employment relationship with you. You acknowledge that your personal information may be transferred outside Canada, and may be accessible to law enforcement and national security authorities outside Canada. If you have questions about this consent, or wish to obtain further details about STARS' privacy practices, please contact our privacy officer at [email protected] or review our privacy policy at https://stars.ca/privacy-policy/ .
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