Emergency Veterinarian

Position Summary

The Emergency (ER) Veterinarian is responsible for delivering high-level medical care to our patients, providing exceptional customer service to pet owners, and setting an example of teamwork at Pulse Veterinary Specialists & Emergency through professionalism.

The ER Veterinarian will report to the Emergency Co-Managers and have regular collaboration with colleagues: Emergency Veterinarians, Critical Care Specialists and Lead Emergency RVT.

The ideal candidate will bring a positive attitude and a strong work ethic. Interested Veterinarians will possess an internal desire to take their career to the next level by taking advantage of the environment that Pulse Veterinary Specialists & Emergency offers: varied and unique caseload, advanced diagnostics, exposure to experienced colleagues (Veterinarians and RVTs) and Specialists.

Duties and Responsibilities

· Performs all technical responsibilities of a Registered Veterinarian including:

o Comprehensive patient work-up:

§ Obtaining history, performing physical examinations, ordering and interpreting diagnostics, make treatment recommendations.

§ Perform SOAPs, and document all communication

§ Complete medical records and correspondence by the end of each day.

o Communicate with owners regarding their pet’s concern, respond to client calls/emails in a timely manner.

o Prepare discharge notes, and schedule discharge appointments.

o Follow procedures to ensure medical files are transmitted to the primary care Veterinarian.

o Understand the fundamentals of emergency procedures (CPR, intubation, FAST scan, etc.), work with the team to expand and grow to become proficient in emergency procedures.

o Provide accurate estimate invoices and clearly communicate financial information with owners.

o Follow hospital guidelines for client payment policies.

· General oversight and supervision of Emergency RVT, TA and Reception staff.

· Engages with Lead ER RVT to ensure the department is efficiently staffed and supported.

· Identify problems and facilitate solutions to ensure smooth operations within the hospital.

· Collaborates with Hospital Manager, Assistant Hospital Manager, Lead ER RVT, and Human Resources on employee matters within the Emergency team including: performance management, conflict resolution, and recruitment and hiring efforts.

· Follows all SOPs to support smooth hospital operations.

· Follows all federal and provincial animal health laws and regulations regarding workplace health and safety.

· Ensure all requirements for maintaining a veterinary license in good standing

Other duties may be assigned as required.

Qualifications

The ideal candidate will have:

Education and Experience

· Veterinarian degree (DVM) from accredited college or university.

· Active veterinary license in good standing or eligible for registration with the ABVMA.

· 2 years of veterinary experience is preferred, but not mandatory.

Knowledge, Skills and Abilities

· Familiar with emergency procedures and diagnostics specific to a specialty emergency hospital.

· Possess and expresses a genuine love for animals

· Exceptional empathetic client service skills.

· Ability to respond quickly and remain calm in stressful situations.

· Understands how to communicate difficult/sensitive information professionally.

· Aptitude for making clients feel comfortable is valued.

· Strong interpersonal, verbal, and written communication skills.

· Proven active listening and problem-solving skills.

· Strong time management and attention to detail skills.

· Demonstrated ability to mentor staff and promote teamwork.

· Genuine interest and initiative to help Pulse be the best practice it can be.

· Strong initiative and desire to be an integral key player in the growth and maturation of the emergency team.

· Intrinsic desire to grow personally and professionally.

Company Benefits

Pulse employees receive:

· Competitive compensation package

· Continuing education benefits

· Personal pet discounts

· Professional dues covered

· Uniform allowance

· Shift differential (where applicable)

· Opportunities for growth and professional development

· Access to a diverse team of specialists and experienced Veterinarians and RVTs