Posted 6 days ago
Engineer - Software Support
@ Quest Global
Vancouver, British Columbia
Overview
Quest Global is hiring a software support engineer on-site in Vancouver, BC, to resolve technical issues escalated from L2 and manage tickets, SLAs and documentation. The role requires a B.Tech, 6 months to 2 years of 24x7 software support experience, Linux/Unix, SQL and Java, Python or shell scripting, plus intralogistics or warehouse automation expertise. Rotational shifts and overtime are expected, with pay of $52 to $58 per hour.
Pay:
$52–$58 an hour
Responsibilities:
- Resolve technical issues escalated from L2 within SLAs
- Follow ticketing SOPs and escalate to R&D with full technical details
- Document site-specific and new product technical information
- Build reliability metrics and predict potential failures
Requirements summary:
- B.Tech graduate with 6 months to 2 years of 24x7 software support experience
- Experience with Linux/Unix and SQL
- Experience with Java, Python or shell scripting
- Mandatory intralogistics or warehouse automation expertise
- Willing to work rotational shifts and overtime
Tools & skills
Source and dates
Employer career site / ATS feed · phenom
- Employer posting date
- 2026-10-31
- First seen by our source
- 2026-10-28
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Software development |
| Experience | 0+ years |
| Schedule | overtime |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | Engineering |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Quest Global
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Solving the hardest engineering challenges
Full company description
We are Quest Global. We’re in the business of engineering, but what we’re really building is a brighter future. It’s not just what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For more than 25 years, we have strived to be the most trusted partner for the world’s hardest engineering problems. As a global organization headquartered in Singapore, we live and work in 18 countries, with 93 global delivery centers and offices, driven by 21,000+ extraordinary employees who make the impossible possible every day. Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries. Integrity Matters: Protecting Against Job Search Scams. Quest Global conducts a formal interview process however we do NOT ask for payment at any stage of the recruitment process. Find out more - https://careers.quest-global.com/global/en
- LinkedIn followers
- 762,151
- People associated on LinkedIn
- 20,725
- Reported office locations
- 7, Temasek Boulevard,, #09-04 Suntec Tower One,, Singapore, 038987, SG
- 175 Addison Rd, Windsor, Connecticut 06095, US
- Chase Tower, 201 Main Street, Lafayette, IN 47901, Lafayette, US
- One Independence Point Greenville, SC 29615, Greenville, US
- 1 Independence Pt, Greenville, South Carolina 29615, US
- 2225 W Peoria Ave, Phoenix, Arizona, US
- 4949 Harrison Ave, Suite 125, Rockford, Illinois 61108, US
- 3701 Arco Corporate Dr, Suite 125, Charlotte, North Carolina 28723, US
- 16945 Northchase Dr, Houston, Texas 77060, US
- 6000 Western Pl, Fort Worth, Texas 76107, US
- 115 W Washington St, Indianapolis, Indiana 46204, US
- 426 State St, Suite 201, Schenectady, New York 12305, US
- 111 Founders Plaza, Suite 1701, East Hartford, Connecticut 06108, US
- 11499 Chester Rd, Suite 503, Sharonville, Ohio 45246, US
- Embassy Tech Village, Devarabeesana Hall, GF to 7th Floor, Primerose Building, Bengaluru , State/Province* 560103, IN
- Vasna Bhayli Road, Room No. 7, Ispace Hub, Pancham Icon Building, Vadodara, Gujarat 391410, IN
- Candor Tech Space, Tikri, Sector 48, GF, Tower 6, IT/ITES SEZ, Gurugram, Haryana 122018, IN
- Tower 8, 4th Floor, Kokapet Village, Telangana, State/Province* 500075, IN
- Baner Road, Amar Apex, 4th floor and 5th floor, Pune, Maharashtra, IN
- Infinia Tower, E/3, 2nd & 3rd Floor Infocity, Bhubaneswar, Odisha 751024, IN
- Quest Global Towers, Technopark Campus, Trivandrum, State/Province* 695581, IN
- Vasna Bhayli Road, Room No. 7, Ispace Hub, Pancham Icon Building, Vasna Bhayli Road, Vadodara - 391410, Vadodara, Gujarat 391410, IN
- Tikri Road, GF, Tower 6, IT/ITES SEZ, Candor Tech Space, Tikri, Sector 48, Gurugram 122018, Gurugram, Haryana 122018, IN
- Patia Station Road, Infinia Tower, E/3, 2nd & 3rd Floor Infocity, Patia, Bhubaneswar – 751024, Bhubaneswar, Odisha 751024, IN
- 102, Atarashiya Build, 2-1, Aosakiminami, Fuchu-machi, Aki-gun, Hiroshima-ken, 102, Atarashiya Build, 2-1, Aosakiminami, Fuchu-machi, Aki-gun, Hiroshima-ken, Aosakiminami, Hiroshima, JP
- Ka Wah Building Lobby, 3rd Street, Shangdi, Haidian District, Beijing, China., Shangdi, Beijing 100193, CN
- No.333 & No.375, Floor 7, Block C, CICC Shanghai, North Caoxi Road., Xuhui District, Shanghai 201700, CN
- 102, Atarashiya Build, 2-1, Aosakiminami, Fuchu-machi, Aki-gun, Hiroshima, JP
- Iwatsuki Building, 2nd Floor,1-3-4, Imaike-cho, Anjo-shi, Imaike-cho, Anjo-shi, JP
- 4th Floor, A&B room, Katsutachūō., Hitachinaka, Ibaraki 312-0045, JP
- Sanda Bldg. 4F, 4-5,, Chuo-cho, Sanda Hyogo 669-1529, JP
- Mita Kokusai Bldg. 15F, 1-4-28, Mita., Minato-ku, Tokyo 108-0073 , JP
- 4th & 5th Floor, Deokyoo Building, 16 Teheran-ro 86-gil., Gangnam-gu, Seoul, KR
- Regus Business Center Cityport11., Simmeringer Hauptstraße 24, Vienna A-1110, AT
- Insitu Business Center, 5 Rue du Professeur Pierre Vellas, Immeuble Syrius,, Europarc St Martin du Touch, Toulouse 31025, FR
- Ground Floor, Hotel Townhouse, Ludwig-Erhard-Ring 4, ,, Blankenfelde, Mahlow 15827, DE
- GF to 1st Floor, Weimarer Str. 32,, München, Deutschland 80807, DE
- Hotel Townhouse, Dahlewitz GmbH & Co, Ludwig-Erhard-Ring 4., Blankenfelde, Mahlo 15827, DE
- Wegenerstraße 5/1, Sindelfingen, D-71063, DE
- Dieselstraße 33 d, Wolfsburg, Lower Saxony 38446, DE
- Flughafenallee 26, Bremen, HB 28199, DE
- Via Lorenzo Perosi,, Loreto Stazione AN, 60025, IT
- Via Martinella, Maranello, Emilia-Romagna 41053, IT
- Via Antonio da Noli n. 6 - 50127,, Firenze, Florence, IT
- First Floor, Wing B, Cluj Business Center, Cluj Napoca, 44-46,, Henri Barbusse Street, Romania, RO
- 1st & 2nd Floor, 55, Gheorghe Chitu Blvd,, Dolj, Craiova 200349, RO
- Avenida de la Albufera Nº 321, Planta 4,, Madrid, Spain CP 28031, ES
- Avenida de Luxemburgo S/N. Edificio Empresarial Cartagena Plaza. Planta 3ª. Local 3.3. Poligono Industrial Cabezo Beaza., Cartagena, Murcia CP 30353, ES
- Parque Tecnológico Bizkaia, Edificio 207-A, Planta 1ª., Bilbao-Vizcaya, Zamudio CP 48170 , ES
- Edificio Puerta de Indias. Calle Acustica, Nº 24, Local 5.4-5.5-5.6, Panta , Sevilla CP 41015, ES
- Calle Moraña, No10 local 7, Planta baja. Edificio, Villas Norte, Valladolid CP 47008, ES
- Avenida Diagonal 177. Planta 5,, Barcelona, España 08018, ES
- E-119, Bredgatan 11,, Helsingborg, Sweden 25225, SE
- Hyllie Stationstorg 21,, Malmö, Sweden 215 32, SE
- Office 40, Red Hill House, Hope Street,, Saltney, Chester CH4 8BU, GB
- GF Derwent House, RTC Business Park,, London Road, Derby DE24 8UP, GB
- 3630 E 4th Ave, Vancouver, British Columbia V5M 1M3, CA
- IndiQube Alpine Building,, SIDCO Industrial Estate, Ekkatuthangal, Guindy,, Chennai, Tamil nadu 60032, IN
- Business categories
- Software Engineering
- Consulting
- Software
- Social Entrepreneurship
- Education
- Social Impact
- Embedded Systems
- Cloud Computing
- Advertising
- Social Assistance
- Outsourcing
- Aerospace
- Training
- Medical Device
- Mechanical Engineering
- Non Profit
- Information Services
- Marketing
- Automotive
- Psychology
- Energy
- Product Design
- Artificial Intelligence (AI)
- Other recorded names
- Quest Global
- Specialties
- Embedded Systems & Electronics
- Engineering Software
- Mechanical Systems & Structures
- Product Lifecycle Solutions
- Engineering Services
- Engineering Consulting
- Softwareengineering
- Automotiveengineering
- Aerospace&Defense
- Rail
- Energy
- AI
- hi tech
- Warehouseautomation
- Sustenenceengineering
- Software product engineering
- Embedded product engineering
- digital technology
- supply chain
- testing and automation
- Commucation technology
- MedTech
- Healthcare
- Semiconductors
- Silicon
- Cloud
- Oil&Gas
- Mining
- digital hub
- Rail engineering
- and Medical Engineering
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We are Quest Global. We’re in the business of engineering, but what we’re really building is a brighter future. It’s not just what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For more than 25 years, we have strived to be the most trusted partner for the world’s hardest engineering problems. As a…
| Field | Value |
|---|---|
| Industry | Engineering Services |
| Company size | 10,001+ employees |
| Headquarters | Singapore |
| Organization type | Privately Held |
| Specialties | Embedded Systems & ElectronicsEngineering SoftwareMechanical Systems & StructuresProduct Lifecycle SolutionsEngineering ServicesEngineering ConsultingSoftwareengineering Automotiveengineering Aerospace&Defense Rail |
| Open jobs on Jobsy | 4 |
| View page |
Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.
We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.
The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:
What You will Do:
•Responsible for efficiently handling and resolving technical issues which have been passed on by L2.
•Ensure timely and effective action as per decided work flow basis priority and severity for each ticket.
•Should ensure maximum issues are resolved without L4/R&D involvement.
•Should ensure adherence to committed SLA's for each reported issue.
•Should follow ticketing SOP's and ensure tickets are being generated for R&D with all relevant technical
details captured for every issue.
•Should follow internal escalation matrix basis severity and resolution time.
•Should ensure all relevant site-specific technical documentation as well documentation regarding new
product lines/or features are accurately captured from R&D and shared with Client Service team.
•Should support CSM's in developing eminently capable and technically competent team of assistant
client service managers and service engineers.
•Responsible for creating and monitoring software and hardware component wise reliability metrics for each
installation.
•Should develop framework to predict potential/future failures and ensure requisite preventive measures are
taken
What You will bring:
- B.Tech graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
- Experience with Linux/Unix
- Experience with SQL
- Experience/Strong knowledge of -Java, Python,Shell.
- Proven domain expertise in intralogistics and warehouse automation systems is mandatory.
- Willing to work in rotational shifts.
- 24x7 may not be required but since engineers are deployed at site, we can expect engineers to do Overtime
Pay Range: $52 to $58 / Hour
Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure.
Work Requirements:
This role is considered an on-site position located in Vancouver, BC, Canada
• You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.
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