ERP & E-commerce Systems Administrator

About the role

Chive is a Toronto-based home decor and gifting brand selling across Canada, the US, the UK and the EU through 6 Shopify storefronts and other online sales channels, with Odoo (hosted on Odoo.sh) as our inventory and ERP system of record.

This is a hands-on systems role focused on our ERP, the integrations between our systems, and data accuracy across every store and sales channel. It is not a developer position. You need to understand how our business runs, from orders and inventory to fulfillment and wholesale, and make our systems match that logic, whether you’re fixing a problem or building something new.

Reports to: Director of E-commerce & Digital Marketing

Location: Toronto, Ontario (on-site)

Salary: $80,000–$95,000 CAD, based on experience

What you’ll do

• Administer Odoo ERP (Odoo.sh) as the system of record for inventory, orders and products
• Own the integrations between Odoo, ShipStation, our 6 Shopify storefronts and other sales channels, including inventory and order sync connectors
• Manage product, pricing, inventory, variant, collection and customer data across all stores, Odoo and other channels, including bulk imports, exports and updates
• Find and fix data errors across systems, such as sync failures, mismatched SKUs, and duplicate or missing records
• Learn how our operations, warehouse, sales and marketing teams work, translate their needs into system configuration and process changes, and propose improvements
• Support additional platforms and sales channels as the business grows
• Work with outside vendors and developers on ERP and integration fixes, and document systems and processes
• Handle day-to-day IT requests, including user accounts and access, devices, software, networking and basic security

What we’re looking for

• 3–5+ years in a systems, ERP or e-commerce operations role, ideally in retail, e-commerce or wholesale
• Hands-on ERP administration experience, including configuration, user management, inventory and sales modules, and troubleshooting (Odoo strongly preferred; NetSuite or similar also considered)
• Experience with ERP–Shopify integrations, such as inventory sync, order flow, connectors, APIs and webhooks
• Proven experience managing product and inventory data across multiple Shopify stores, including bulk data operations (CSV, Excel, Matrixify or similar) and multi-market setups
• Strong understanding of how a retail or wholesale business operates, including order flow, inventory, fulfillment, pricing and customer types (DTC and B2B), and how that translates into ERP and e-commerce setup
• Able to work with non-technical teams to understand a business problem, then decide what to change in the systems to solve it
• Comfortable handling general IT support for a small office
• Methodical troubleshooter who documents their work and owns problems end to end
• Authorized to work in Canada

Nice to have

• Odoo.sh experience, or Python (Odoo is built on it)
• Shopify Plus, Shopify Markets and B2B/wholesale setups
• Experience with ShipStation, online marketplaces or wholesale platforms
• Basic SQL
• Experience working with overseas or outsourced development teams