Posted yesterday
Escalation Associate – Home Delivery
@ Best Buy Canada Ltd.
Canada
Overview
Best Buy Canada is hiring an Escalation Associate for home delivery on a seasonal full-time contract until February 13, 2027, working from home. The role resolves escalated customer cases about major appliance deliveries, coordinating with stores, delivery carriers and customers. Hourly pay is $18.00 to $18.68 and operating hours are Monday to Saturday, 9:00 a.m. to 7:00 p.m.
Pay:
$18–$18.68 an hour
Responsibilities:
- Gérer une file de dossiers d'escalade liés aux livraisons
- Enquêter sur les dommages et défauts des gros électroménagers
- Faire le suivi auprès des clients, fournisseurs et transporteurs
- Déterminer quand soumettre une réclamation à un partenaire tiers
Requirements summary:
- Anglais requis, bilinguisme anglais-français un atout
- Forte capacité d'enquête et de résolution de problèmes
- Excellentes habiletés de communication et de suivi
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-10
- First seen by our source
- 2026-11-11
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Seasonal | Yes |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Best Buy Canada Ltd.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Visit our career center at www.bestbuy.ca/careers for a full listing of positions in our Retail Stores, Geek Squad, Distribution Centres, or Canadian Headquarters (CHQ) or https://bestbuyexpress.retail.jobs.bell.ca/en/ for a full listing of positions in our Best Buy Express locations. Best Buy Canada is one of the largest omni-channel retailers of consumer electronics, computers and entertainment products, related accessories and services in Canada. Best Buy Canada Ltd. operates as a wholly owned subsidiary of Best Buy Co., Inc. (NYSE:BBY). Best Buy Enterprise is a multinational retailer of technology, entertainment products and services with a commitment to growth and innovation. We have approximately 100,000 employees across the United States and Canada. The Best Buy family of brands and partnerships collectively generates billions of dollars in annual revenue and includes brands such as Best Buy; Best Buy Mobile; Best Buy Express; Geek Squad, Magnolia Audio Video; and Pacific Sales.
- LinkedIn followers
- 74,890
- People associated on LinkedIn
- 4,158
- Reported office locations
- Best Buy Canada Ltd., Suite 102 - 425 W 6th avenue, Vancouver, British Columbia V5Y 1L3, CA
- Business categories
- Consumer
- Electronics
- E-Commerce
- Retail
- Other recorded names
- Best Buy Canada
- Specialties
- www.bestbuy.ca
- Mobile
- Entertainment Products
- Consumer Electronics
- Customer Service
- Gaming
- Retail Sales
- Computer Support
- and Home Theatre Installation
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Visit our career center at www.bestbuy.ca/careers for a full listing of positions in our Retail Stores, Geek Squad, Distribution Centres, or Canadian Headquarters (CHQ) or https://bestbuyexpress.retail.jobs.bell.ca/en/ for a full listing of positions in our Best Buy Express locations. Best Buy Canada is one of the largest omni-channel retailers of consumer electronics, computers and entertainment products, related…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 10,001+ employees |
| Headquarters | Vancouver, British Columbia |
| Organization type | Public Company |
| Year founded | 2001 |
| Specialties | www.bestbuy.caMobileEntertainment ProductsConsumer ElectronicsCustomer ServiceGamingRetail SalesComputer Supportand Home Theatre Installation |
| Open jobs on Jobsy | 94 |
| View page |
You’ll love it here! We are hiring immediately for an Escalation Associate – Home Delivery! As an Escalation Associate, you will be part of a collaborative team responsible for resolving escalated customer cases related to major appliance deliveries. You’ll work with internal partners, delivery carriers, and customers to ensure world‑class service while protecting Best Buy’s brand reputation. Your investigative skills and attention to detail will play a key role in delivering fast, accurate, and customer‑focused solutions.
Term: Seasonal Full-Time Contract Until February 13th, 2027
Language: English is required. Bilingual in English and French is preferred.
Location: Work from Home
Schedule: Our operational hours are Monday through Saturday, from 9:00 a.m. to 7:00 p.m. Shifts may be scheduled at any time within these operating hours based on business needs
What you’ll do as an Escalation Associate
- Manage a personal queue of assigned cases, including new and in‑progress escalations.
- Investigate and document details related to major appliance damage or defective concerns.
- Follow up with customers, vendors, parts suppliers, and partners to bring cases to full resolution.
- Identify when claims should be submitted to third‑party delivery and distribution partners; determine claim amounts and send documentation to 3PL and internal claims teams.
- Serve as a liaison between Best Buy stores, Home Delivery carriers, and customers to ensure timely case resolution.
- Provide world‑class customer service while handling escalations professionally and empathetically.
- Support department operations by handling driver calls and assisting with additional case types when required.
- Recommend process improvements to enhance service quality and efficiency.
What we’re looking for
- Enthusiasm for connecting with customers and internal partners.
- Strong investigatory and problem‑solving skills.
- Excellent communication and follow‑through abilities.
- Ability to adapt to dynamic, fast‑paced situations.
- A commitment to representing our brand and upholding service standards.
- Reliability, professionalism, and a positive, solutions‑focused mindset.
Why you’ll love it here
- Competitive compensation, perks, and product discounts.
- An enthusiastic and supportive team that quickly becomes like family.
- A fun, engaging work environment full of recognition and teamwork.
- Opportunities to learn about products, earn certifications, and build new skills.
- Clear pathways for development and career growth.
Join our amazing team!
We are looking for people just like you.
About Best Buy Canada
As Canada’s destination for the coolest tech, Best Buy offers one of the best work environments in the country. Our culture is built on inclusivity and belonging, giving employees a place where they can bring their whole selves to work.
Our teams are dedicated to creating amazing customer experiences, and your work will directly support memorable customer moments across Canada.
Base pay range
Hourly pay rate: $18.00 - $18.68Pay may vary by province. Pay listed is for the location advertised.
9200 Airport Road, Brampton, ON L6S 6G6This posting is for a vacancy.
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