Executive Account Manager

About Sterling Brokers

Sterling is Canada's leading Benefits Management Platform, delivering best-in-class client experiences through a combination of innovative technology, industry expertise, and customized solutions. Our services include employee benefits plan design, access to leading wellness partners, and connections to Canada's insurance carrier marketplace, along with exclusive solutions available only through Sterling. Our technology platform provides HR teams and businesses with modern digital enrollment tools that simplify benefits administration and enhance the employee experience.

At Sterling, our advisors and client service teams are committed to delivering exceptional, people-first support, helping employers navigate the complexities of benefits management with confidence. If you have the skills, experience, and passion we're looking for, we encourage you to submit your resume through this job portal to be considered for this exciting opportunity.

About the Role

The Sterling Executive Account Manager (EAM) is assigned a portfolio of Sterling clients and serves as the primary relationship contact for those accounts. In this role, you are required to hold a valid Life and Accident & Sickness Insurance License in the province where you practice.

While Sterling operates as a remote workforce, you will be expected to attend meetings at the local office, depending on your location. Your license and sponsorship must remain current and in good standing.

Key Responsibilities

As an Executive Account Manager, you will be responsible for delivering exceptional service and strategic guidance to your clients by:

• Managing business reviews for assigned clients, including analysis of employee benefits claims experience and overall plan health.
• Delivering annual renewal analysis, recommendations, and reporting.
• Managing escalated issues related to employee benefit plan members in collaboration with the Client Services team.
• Conducting regular follow-up and relationship management meetings with client plan administrators to ensure satisfaction and identify growth opportunities.
• Collaborating with Sales and Implementation teams to support the successful onboarding of new clients added to your portfolio.
• Participating in regular one-on-one meetings with your manager and team.
• Contributing to cross-functional projects and collaborative initiatives requiring your expertise.

Qualifications & Experience

To be successful in this role, you will demonstrate expertise in the following areas:

• Group Benefits experience, including:
  We are ideally seeking candidates with 3-5 years of relevant experience.
• • Plan design
  • Benefits analysis
  • Claims management
  • Client relationship management
  • Sales
• Experience working in both sales/producer and service/client management capacities is considered an asset.
• A valid LLQP license with active Errors & Omissions (E&O) coverage in the province(s) where you practice. Licensing in multiple provinces is welcomed.
• Experience working with enterprise-level clients (500+ employees).
• A collaborative approach and strong sense of ownership over your client portfolio.
• Exceptional communication and presentation skills.
• Proficiency with modern business technologies, including:
• • Microsoft 365
  • Slack
  • Salesforce
  • AI-powered tools and applications
  • Other relevant business platforms
• A professional and client-focused demeanor.

What You'll Bring

• Strong relationship-building and consultative skills.
• The ability to analyze benefit plans and provide strategic recommendations.
• A proactive, solution-oriented mindset.
• A commitment to delivering an exceptional client experience.
• The ability to thrive in a collaborative, remote-first environment while maintaining strong connections with clients and colleagues.

Compensation Package

• Salary range of $75,000 - $95,000
• Variable compensation structure
• Benefits
• GRRSP Match Program
• Flexible Vacation Policy
• Remote Work
• Opportunities to grow with a high-performing, technology-enabled organization