Executive Director, Transit Enforcement and Fare Collection

JOB INFORMATION

Requisition ID: [[id]]
Number of Vacancies: [[numberOpenings]]
Department: [[division]] - [[department]]
Employment Type: [[jobGrade3]]
New or Existing Vacancy:Existing

Weekly Hours: [[custStandardHours]] Off Days: [[custOffDays]] Shift: [[custShift]]
Posted On: October 26, 2026
Last Day to Apply: November 9, 2026
Reports to: [[custReportsToTitle]]

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

POSITION SUMMARY

The Toronto Transit Commission (TTC) is seeking an Executive Director, Transit Enforcement and Fare Collection to provide strategic leadership and executive oversight of transit enforcement, revenue protection operations, and fare collection. Reporting to the Chief Operating Officer, the Executive Director is accountable for advancing safety, security, revenue integrity, regulatory compliance, and customer-focused service delivery across a complex and high-profile portfolio.

As a member of the senior leadership team, the Executive Director will oversee the Special Constable Service, Revenue Protection, and Revenue Operations functions. The incumbent will drive strategy, modernization, organizational performance, and integrated safety and security initiatives that support TTC's operational, customer service, and business objectives.

SCOPE & RESPONSIBILITIES

The duties of this role will include but are not limited to following:

Strategic Leadership & Governance

• Lead the strategic direction, governance framework, and operational priorities for transit enforcement and fare collection in alignment with TTC corporate objectives.
• Provide executive oversight of operational performance, regulatory compliance, risk management, and capital and operating budgets.
• Lead multi-year business and capital planning to ensure resources and investments support long-term organizational priorities.
• Champion modernization initiatives that enhance safety, customer experience, operational effectiveness, and revenue integrity.
• Monitor emerging trends, technologies, and leading practices to drive innovation and continuous improvement across the portfolio.

Operations, Safety & Revenue Protection

• Oversee transit enforcement, corporate security, revenue protection, fare collection, and revenue operations to ensure safe, effective, and customer-focused service delivery.
• Lead strategies that strengthen fare compliance, reduce revenue loss, and support the sustainability of TTC's fare system.
• Oversee fare collection systems, revenue technologies, and key vendor partnerships to ensure efficient and reliable service delivery.
• Leverage data, analytics, and performance insights to inform decision-making, assess revenue risks, and drive continuous improvement.
• Advance integrated approaches to safety and security through collaboration with public safety agencies, government partners, community organizations, and social service providers.
• Provide executive leadership during significant operational, security, or revenue-related incidents requiring complex stakeholder coordination.

Stakeholder & Organizational Leadership

• Build and maintain strategic relationships with government agencies, law enforcement partners, elected officials, community organizations, and industry stakeholders.
• Represent the TTC on matters related to transit safety, enforcement, fare policy, revenue protection, and customer service.
• Communicate complex operational, technical, and strategic matters to executive and Board-level audiences, providing clear recommendations that support informed decision-making.
• Foster a high-performing, inclusive, and accountable culture through strong leadership, talent development, and employee engagement.
• Lead organizational transformation and workforce development initiatives that enhance operational effectiveness and organizational resilience.

KEY SKILLS & EXPERTISE

• Significant senior leadership experience overseeing complex operational, public safety, enforcement, regulatory, or customer-facing portfolios.
• Demonstrated success leading large, multidisciplinary teams in complex, highly visible, stakeholder-driven environments.
• Proven experience leading organizational transformation, change management, and workforce development initiatives.
• Strong expertise in strategic planning, governance, risk management, financial stewardship, and organizational leadership.
• Exceptional communication and relationship management skills, with the ability to influence diverse stakeholder groups and present complex matters to executive and Board-level audiences.
• Demonstrated ability to navigate politically sensitive environments while balancing competing priorities and stakeholder interests.
• Experience overseeing technology-enabled service delivery, revenue operations, security operations, vendor management, or comparable large-scale operational functions.
• Experience working in a unionized environment is considered an asset.

EDUCATION & PROFESSIONAL CREDENTIALS

• University Degree in Business Administration, Law, Criminology, Computer Science, or a related discipline, combined with extensive progressively responsible executive leadership experience, or an equivalent combination of education, training, and experience.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or [email protected] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.