Fan Services Representative (Seasonal)

The Toronto Blue Jays are hiring for the 2027 season!

The Toronto Blue Jays are looking for motivated, service-orientated individuals who are responsible for assisting fans, resolving issues, and providing stadium related or event related information to fans in a friendly, professional manner while fostering an inclusive environment for all. Please note this is a part-time role tied to the successful operation of all games and events hosted at Rogers Centre.

Reporting to the Fan Services Coordinators, Fan Services Representatives will support fans in-person or by phone/email in shaping their experience at all Toronto Blue Jays home games and Rogers Centre concerts/events with any stadium or event-related inquiries or concerns they may have.

As a Fan Services Representative, you will be committed to creating authentic, memorable experiences for thousands of fans by assisting them in shaping their experience based on their individual needs and wants. You will actively demonstrate our WE CARE values throughout all interactions with fans and your peers.

Please note that these are seasonal roles aligned with the baseball and Rogers Centre events schedule.

This is a part-time contract position with the possibility of extension.

These roles may be for you if:

• You are an energetic, self-starter
• You enjoy helping others while providing exceptional & personable customer-service
• You enjoy problem-solving
• You are hands-on and unafraid of taking on new challenges
• You thrive in fast paced high-volume working environments
• You love the Toronto Blue Jays!

Responsibilities:

• Provide exceptional service based on our Fan Service principles to consistently go above and beyond to exceed fan expectations
• Answering fan inquiries and questions in a friendly, professional manner in person, by phone, email or mail that are stadium game/event related
• Take ownership to determine appropriate action to resolve in game/event issues promptly and effectively to a satisfactory outcome
• Proven ability to handle and diffuse difficult situations
• Creating an inclusive environment in the ballpark for all
• Action in game issues to appropriate department to action
• Responsible for in-take, entering and releasing lost and found items
• Responsible for in-take, monitoring, and release of checked items
• Responsible for ensuring fan services booth and subsequent inclusive spaces are stocked and appropriately cared for
• Logging, tracking fan feedback during and post event to assist in improving the overall fan experience via CRM
• Maintain strong cooperative working and supportive relationships with all game/event teams and inter-department
• Participate in on-going department projects as assigned
• Various game/event day or office duties as assigned

Qualifications:
All candidates must be available for all Blue Jays home games and other Rogers Centre concerts/events, with the ability and willingness to work evenings, weekends and holidays throughout the year, as required.

• A commitment to service excellence and fan satisfaction
• Exceptional problem-solving skills
• Superior written and verbal communication skills
• Excellent relationship building and people skills
• Ability to multi-task in fast paced working environment
• Ability to prioritize effectively
• Proficiency with Microsoft Office programs, experience with Salesforce or other CRM platforms preferred
• Available to commit to working 81 Toronto Blue Jays home games and all additional concerts/events hosted at Rogers Centre
• Ability and willingness to work evenings, weekends and holidays as required
• Previous work with professional or local sports organization an asset
• Knowledge of the game of baseball and the Toronto Blue Jays is considered an asset
• Bilingualism considered an asset
• Familiarity with the City of Toronto and local transit systems considered an asset

Salary: The anticipated base compensation for this role is $19.05 per hour.

Position Status: Vacancy

Toronto Blue Jays have a strong commitment to diversity, accessibility, and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.

Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to [email protected].