Posted 11 months ago
Field Case Manager - BC
@ PSPSync
Remote in Canada
Overview
PSPSync Limited is hiring a full-time Field Case Manager based in British Columbia, working from home with travel across an assigned territory. The role supports patients, clinics and healthcare providers with access to therapies, reimbursement navigation and adherence follow-up. The posting requires at least 3 years of PSP case management experience, a nursing background and a valid driver's licence.
Responsibilities:
- Serve as primary contact for assigned clinics, patients and healthcare professionals
- Facilitate prior authorizations, reimbursement and appeals with the case manager team
- Conduct face-to-face and virtual visits for onboarding and training
- Provide adherence support and follow-ups to keep patients on therapy
- Document all interactions in PSPSync's database
Requirements summary:
- Minimum 3 years as a Case Manager or Field Case Manager in a PSP environment
- Nursing background (RPN, RN or LPN) or relevant healthcare discipline
- Knowledge of public and private reimbursement and specialty pharmacy workflows
- Proficiency with CRM platforms and digital tools
- Valid driver's licence and willingness to travel within the territory
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2025-12-02
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Allied health |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Client sites, Home, Hospital or clinic |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Licences & certifications | RPN, RN, LPN |
| Driver’s licence | required |
| Perks mentioned | Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
PSPSync
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Healthcare. Innovation. Possibility.
Full company description
PSPSync Limited is a Canadian-based provider of Patient Support Program (PSP) technology and services designed specifically for pharmaceutical manufacturers. We streamline the delivery of copay, access, and nursing solutions through an integrated, compliant platform built for speed and scalability. Our mission is to help pharma bring patient support to market faster—without compromising on quality, insight, or control.
- LinkedIn followers
- 1,044
- People associated on LinkedIn
- 113
- Reported office locations
- Toronto, Ontario, CA
- Other recorded names
- PSPSync
- PSPSync Limited
- Profile identifies a recruitment agency
- No
PSPSync Limited is a Canadian-based provider of Patient Support Program (PSP) technology and services designed specifically for pharmaceutical manufacturers. We streamline the delivery of copay, access, and nursing solutions through an integrated, compliant platform built for speed and scalability. Our mission is to help pharma bring patient support to market faster—without compromising on quality, insight, or…
| Field | Value |
|---|---|
| Industry | Health and Human Services |
| Company size | 51-200 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2025 |
| Open jobs on Jobsy | 4 |
| View page |
Field Case Manager – PSPSync Limited
Location: Various Field Locations (Home-Based with Travel)
Reports To: Program Manager
Department: Patient Support Program (PSP) Operations
Employment Type: Full-Time
About PSPSync:
PSPSync Limited is a dynamic and growing provider of Patient Support Program (PSP) services, specializing in innovative, technology-enabled solutions that simplify access to therapies for patients across Canada. We are committed to delivering seamless, patient-centric support that drives outcomes for patients, healthcare providers, and our pharmaceutical partners.
Position Overview:
The Field Case Manager (FCM) acts as a critical liaison between patients, healthcare providers, and specialty pharmacies, ensuring patients receive timely access to prescribed therapies. Operating in a field-based capacity, the FCM is responsible for providing personalized, high-touch support to patients, educating clinics on PSP processes, and facilitating key program milestones such as reimbursement navigation, access coordination, and adherence support.
Key Responsibilities:
Act as the primary point of contact for assigned clinics, patients, and healthcare professionals within a defined geographic region.
Educate patients and clinic staff on PSP services, medication administration processes, and funding pathways.
Conduct face-to-face and virtual visits with customers to support onboarding, training, and problem resolution.
Facilitate prior authorization submissions, reimbursement navigation, and appeals processes in collaboration with the internal Case Manager team.
Provide adherence support and proactive follow-ups to ensure patients remain on therapy.
Support patients with navigating specialty pharmacy processes and delivery coordination.
Identify barriers to patient access and escalate complex cases requiring further intervention.
Document all interactions and case activities accurately in PSPSync’s database.
Build strong relationships with physicians, nurses, pharmacists, and allied healthcare providers to ensure optimal program execution.
Attend team meetings, training sessions, and client engagements as required.
Provide feedback from the field to enhance program processes and improve service delivery. Assist in other areas as needed from time to time.
Qualifications:
Minimum 3 years of experience in a Case Manager or Field Case Manager role within a Patient Support Program environment.
Background in Nursing (RPN, RN, LPN) or relevant healthcare discipline required.
Solid understanding of reimbursement processes (public/private), prior authorizations, and specialty pharmacy workflows.
Proven ability to manage complex patient cases with empathy, professionalism, and urgency.
Strong interpersonal and communication skills; comfortable engaging with healthcare professionals and patients.
Proficient in using CRM platforms and digital tools for case documentation and communication.
Highly organized, self-motivated, and capable of working independently in a field-based role.
Must possess a valid driver’s license and be willing to travel within the assigned territory.
Why Join PSPSync?
Be part of an innovative and nimble organization redefining how PSP services are delivered in Canada.
Work in a collaborative and supportive team environment with opportunities for growth.
Competitive compensation package including benefits, mileage reimbursement, and home office support.
Opportunity to make a direct impact on patient access and care outcomes.
Please note: The Company does not use artificial intelligence in the screening, assessment, or selection of applicants for this position. This job posting relates to an existing vacancy.
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