Field Catastrophe Claims Representative

Job ID: 10290

Employment Type: Existing Role

Work Environment: This role is designated as fully remote, and requires travel across Canada to support catastrophe response and regional claims operations.

Working Business Language: English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $80,000 - $100,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.

Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

This is an exciting opportunity for an experienced property claims professional who thrives in fast-paced, dynamic environments and wants to make a meaningful impact when customers need support most. As a Field Catastrophe Claims Representative, this role supports customers and communities impacted by natural disasters, catastrophe events, and complex property losses by inspecting, investigating, estimating, and adjusting residential and commercial claims using industry estimating software. Working with a high degree of independence, this position involves travel across Canada, often on short notice and potentially for extended periods, to provide on-site support during catastrophic loss events.

Job Responsibilities

• Inspect, investigate, estimate, and adjust residential and commercial property claims, including catastrophe, complex, and assigned losses.
• Travel across Canada, often on short notice, to support catastrophe response and regional claims operations.
• Apply policy, regulatory, and Occupational Health and Safety requirements when assessing claims and communicating decisions.
• Collaborate with contractors, adjusters, policyholders, and stakeholders to deliver timely, customer-focused claim outcomes.
• Prepare and review repair estimates, complete re-inspections, and support dispute resolution as needed.
• Maintain clear, accurate claim notes and documentation, keeping systems of record current and complete.
• Follow established policies, procedures, and standard work documentation to support consistent, compliant claim handling.
• Stay current on property repair procedures, materials, estimating practices, and industry developments.
• Support training and knowledge sharing to build technical capability across the team.
• Recommend expert support or specialized vendors, such as engineers or contents evaluation firms, when required.
• Assist with large, complex, or escalated claims using strong technical judgment and collaboration.
• Perform other duties as assigned.

Qualifications

• At least 3 years of catastrophe claims experience; property field adjusting experience is an asset.
• Proficiency with Xactware estimating products.
• Valid driver’s licence and satisfactory driving record.
• Completed or working toward a Chartered Insurance Professional (CIP) designation.
• Available to travel across Canada on short notice and for extended periods.
• Available to work approved overtime as required.
• Able to remain focused and effective during high-volume catastrophe events.
• Adaptable to changing priorities and circumstances.
• Builds trust and provides empathetic support to members experiencing significant losses.
• Navigates difficult conversations and de-escalates concerns respectfully.
• Collaborates effectively and supports team training and mentorship.
• Communicates clearly and adapts messaging to the audience.
• Organized and able to manage competing priorities.
• Strong negotiation and settlement skills.
• French-English bilingualism is an asset.

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected].

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.