Field Risk Specialist

Field Risk Specialist (FRS)

About the Team

• Risk Management (RM) Operations Team is seeking a motivated, goal-oriented Field Risk Specialist (FRS) to join its national field operations team.
• In this role, you will conduct floorplan audits across wholesale and retail dealership locations within your assigned territory. You will be responsible for physically verifying floor-planned inventory, reviewing dealership records, investigating missing inventory, and determining inventory disposition using AI-powered mobile audit applications.
• This is a dynamic, field-based role that involves regular interaction with dealership personnel and client representatives. You will leverage your analytical and problem-solving skills to review and authenticate dealer records, validate sold, missing, and damaged inventory, and assess potential business risks.
• You will also play a critical role in risk management by maintaining accurate inventory status records through the Onsite mobile audit application and verifying the legitimacy and status of Motor Vehicle Titles.
• If you enjoy field operations, investigative work, and risk assessment, this is an excellent opportunity to contribute to DataScan’s risk management operations.

Work Location:

This is a field-based position. The selected candidate will not be assigned to a local office and will be required to travel throughout the assigned territory.

About the Position

The Field Risk Specialist is responsible for conducting floorplan audits at wholesale and retail dealership locations throughout the assigned territory.

Key responsibilities include physically verifying floor-planned inventory, inspecting dealership records, documenting the disposition of missing inventory through mobile audit applications, and discussing audit findings with authorized dealership personnel.

Depending on business requirements, the role may also involve additional field service and risk management activities.

Roles and Responsibilities

• Physically verify in-stock inventory by inspecting the VIN/serial number of each floor-planned inventory unit.
• Meet with authorized dealership personnel to identify and determine the disposition of missing inventory units.
• Review and verify the authenticity of dealership records and supporting documentation related to sold, missing, and damaged inventory units.
• Verify the status and authenticity of Manufacturer’s Statements of Origin (MSOs) and motor vehicle titles.
• Accurately record inventory status and audit findings using designated mobile audit applications.
• Document dealership visits and identify potential areas of risk to clients.
• Review audit findings with dealership personnel and provide electronic copies of completed audit reports.
• Communicate audit results, dealership conditions, and potential risk exposures to client representatives.
• Prepare and submit personal expense reports in accordance with company policies.
• Perform other related duties and responsibilities as assigned by management.

About You

Qualifications

• Ability to work independently with a strong work ethic and a high level of accountability.
• Professional demeanor with excellent verbal and written communication and interpersonal skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Basic computer literacy and the ability to work with mobile applications and digital tools.
• Willingness to travel outside the assigned local territory via commercial air travel or personal/company vehicle, based on operational requirements.
• Valid driver's license and willingness to undertake overnight travel.
• Ability to travel approximately 25%–50%, depending on the assigned territory.
• High School Diploma or GED required; college education preferred.
• Minimum of 2 years of relevant experience in one or more of the following areas:
• Floorplan auditing
• Banking or financial services
• Automotive industry
• Customer service
• Field services
• Other related industries

Core Competencies

1. Adaptability

• Adapts effectively to changing work environments and competing priorities.
• Adjusts approach and methods based on business and operational requirements.
• Handles unexpected situations, delays, and frequent changes effectively.

2. Attendance and Punctuality

• Maintains consistent attendance and punctuality.
• Ensures responsibilities are appropriately covered during absences.
• Arrives on time for meetings, appointments, and scheduled dealership visits.

3. Customer Service

• Handles challenging customer situations professionally.
• Responds promptly to customer requirements and service requests.
• Maintains positive relationships with dealership personnel and client representatives.
• Follows through on commitments and delivers quality service.

4. Dependability

• Follows instructions and responds positively to management direction.
• Takes ownership and accountability for assigned responsibilities.
• Consistently meets commitments and completes tasks within expected timelines.
• Demonstrates flexibility and willingness to work additional hours when required to achieve business objectives.

5. Productivity and Work Quality

• Consistently meets established productivity and performance standards.
• Completes assigned audits and deliverables within expected timelines.
• Demonstrates efficiency, accuracy, and attention to detail.
• Continuously looks for opportunities to improve productivity.

Physical Demands and Work Environment

The role involves regular fieldwork and physical activities, including:

• Frequently standing, walking, and sitting during dealership visits and audit activities.
• Regular use of hands and fingers for handling documents, mobile devices, and other equipment.
• Frequently bending, stooping, or kneeling while inspecting inventory.
• Regular communication with dealership personnel and client representatives.
• Occasional exposure to varying outdoor weather conditions.
• Occasional lifting and/or moving of items weighing more than 25 pounds.
• Ability to perform tasks requiring close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.
• The typical noise level in the work environment is generally quiet.

Equipment Used: Automobile and mobile phone.

Work Environment: Primarily field-based, involving travel to wholesale and retail dealership locations within the assigned territory.