Posted 22 days ago
Field Service Engineer
@ Agilent Technologies Canada Inc.
Ontario
Overview
Agilent Technologies Canada Inc. is hiring a full-time Field Service Engineer to install, maintain and repair laboratory instruments at customer sites in the Ontario area. The role involves 100% travel, troubleshooting, customer advice and technical training, with a pay range of $83,680 to $130,750 per year plus bonus, stock and benefits. Remote work is an option.
Pay:
$83,680–$130,750 a year
Responsibilities:
- Install, maintain and repair instruments, software and networks at customer sites
- Diagnose and resolve product performance problems
- Advise customers on preventive maintenance and configurations
- Train field engineers and customers on technical topics
- Collaborate with Support, Sales, Marketing and R&D teams
Requirements summary:
- Post-secondary degree in a science field or equivalent college degree with work experience
- 2 years of laboratory experience
- Strong troubleshooting and problem-solving skills
- Clear, respectful and timely verbal and written communication
- Willingness to travel 100% of the time
- Must live in the Ontario area
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-15
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: moderate · ground: frequent |
| Work setting | Client sites, Laboratory |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | chemistry, analytical chemistry, biochemistry, biotechnology |
| Perks mentioned | Performance bonus, Stock or equity |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Agilent Technologies Canada Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 4 |
Job Description
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Representative for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
Role Responsibilities:
Supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems
Supporting customers through on-site activities on Pathology and Genomics instruments and systems such as installation, implementation, maintenance and repair which may include hardware, software and networking products as well as operating systems
Installing and optimizing hardware/software/network products and configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repair services
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business
Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software
Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
May have knowledge of third-party products
May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
May train other field engineers or customers
May calibrate equipment on-site for large volume customers
May qualify leads
Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites
Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
Qualifications
Successful candidate MUST live in the Ontario area
- A post-secondary degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or equivalent college degree with Work experience
- 2 years of experience in laboratory environment
- Experience with troubleshooting and problem solving is essential
- Verbal and written communication is clear, respectful and timely
- You enjoy travelling and visiting customers
- 100% Travel expectation
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.The full-time equivalent pay range for this position is $83,680.00 - $130,750.00/yr CAD plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:
100% of the TimeShift:
DayDuration:
No End DateJob Function:
Services & SupportJournal
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