Posted 4 days ago
Field Support Engineer
@ Cognizant
Kelowna, British Columbia
Overview
Cognizant is hiring a Field Support Engineer in Kelowna, BC, a full-time role providing onsite and remote end-user support for desktops, laptops, mobile devices and Microsoft 365, plus field services and endpoint lifecycle work. The posting states a salary of $80,000 to $92,000 and that applications close October 23, 2026. It requires legal authorization to work in the US without sponsorship, which does not match a Kelowna, BC location.
Responsibilities:
- Provide onsite and remote support for devices and Microsoft 365
- Troubleshoot hardware, software, OS and connectivity issues
- Respond to incidents within SLA timelines
- Perform device imaging, deployment and decommissioning
- Maintain asset inventory and CMDB accuracy
Requirements summary:
- Hands-on IT end-user support experience
- Knowledge of Microsoft 365 and Windows environments
- Experience with VPN, Wi-Fi and MFA troubleshooting
- Legal authorization to work in the US without sponsorship
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-10
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Cognizant
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
- LinkedIn followers
- 9,028,531
- People associated on LinkedIn
- 354,087
- Reported office locations
- 300 Frank W Burr Blvd, Suite 600, Teaneck, New Jersey 07666, US
- Second Floor, Phoenix, Arizona 85029, US
- Thoraipakkam, Chennai, Tamil Nadu 600 096, IN
- 1 Kingdom Street, Paddington Central, London, W2 6BD, GB
- 3rd floor, Technopolis, Kakkanad, Kochi, Kerala 682 037, IN
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- 129 Church St, New Haven, CT 06510, US
- 15 William St, Melbourne, VIC 3000, AU
- 50 Boulevard Haussmann, Paris, IdF 75009, FR
- Via Monte di Pieta, 21, Milan, Lomb. 20121, IT
- Havenlaan 86C, Box 408, Brussels, Brussels Region 1000, BE
- 7301 Ohms Ln, Edina, MN 55439, US
- Anson Rd, Singapore, Singapore, SG
- 28 Margaret St, Sydney, NSW 2000, AU
- aleja Grunwaldzka 411, Gdansk, PM 80-309, PL
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- Calle Miraflores 222, Santiago, Santiago Metropolitan 8320000, CL
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- Science Hub Tower 4, 1110 Campus Avenue, Mckinley Hill Cyber Park, 1st-4th floor, Taguig City , 1634, PH
- Avenida das Nações Unidas 14.171, Vila Gertrudes, Torre A – Ebony – 6° andar, São Paulo, SP, CEP 04794-000, BR
- Business categories
- Travel
- Software Engineering
- Electronics
- Health Care
- Consulting
- Software
- Cloud Computing
- Medical
- Manufacturing
- Information Technology
- Retail
- Financial Services
- Industrial Automation
- Artificial Intelligence (AI)
- Business Process Automation (BPA)
- Other recorded names
- Cognizant
- Specialties
- Interactive
- Intelligent Process Automation
- Digital Engineering
- Industry & Platform Solutions
- Internet of Things
- Artificial Intelligence
- Cloud
- Data
- Healthcare
- Banking
- Finance
- Fintech
- Manufacturing
- Retail
- Technology
- and Salesforce
- Profile identifies a recruitment agency
- No
- Reported total investment
- 241,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 10,001+ employees |
| Headquarters | Teaneck, New Jersey |
| Organization type | Public Company |
| Specialties | InteractiveIntelligent Process AutomationDigital EngineeringIndustry & Platform SolutionsInternet of ThingsArtificial IntelligenceCloudData HealthcareBanking |
| Open jobs on Jobsy | 22 |
| View page |
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role: Field Support Engineer
Location: Kelowna - BC
- End User Support
- Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
- Troubleshoot hardware, software, operating system, and connectivity issues.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
- Assist users with VPN, Wi-Fi, MFA, and access-related issues.
- Incident & Service Request Management
- Respond to incidents and service requests within agreed SLA timelines.
- Perform ticket triage, diagnosis, troubleshooting, and resolution.
- Escalate unresolved issues to specialized support teams with complete troubleshooting details.
- Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.
- Field Services & Deskside Support
- Provide onsite support for office locations requiring physical intervention.
- Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
- Support workstation setups, office relocations, conference room equipment, and site-specific IT activities.
- Act as a customer-facing point of contact for onsite technical issues.
- Endpoint Lifecycle Management
- Perform device imaging, deployment, refresh, and decommissioning.
- Install, configure, and upgrade operating systems and applications.
- Maintain asset inventory and CMDB accuracy.
- Support laptop provisioning and deployment activities.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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