Posted 2 months ago
Fitting Specialist / Customer Service
@ Stitch It Canada's Tailor Inc.
Toronto, Ontario
Overview
Stitch It Canada's Tailor Inc. is hiring a Fitting Specialist and Customer Service associate for its alteration shops in Canadian malls. The role combines customer service with garment fitting, measuring and recommending alterations. The posting offers a flexible schedule, competitive wages, tips and gratuities, and continuous training.
Responsibilities:
- Deliver exceptional customer service in a welcoming environment
- Conduct garment fittings and identify alteration requirements
- Recommend alteration options and explain pricing and timelines
- Record measurements and instructions for the tailoring team
- Work with tailors to ensure customer expectations are met
Requirements summary:
- Confident and experienced in customer service
- Strong understanding of garment fit and clothing construction
- Practical knowledge of sewing and alteration techniques
- Customer-focused with attention to quality and timely service
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · risepeople
- Employer posting date
- 2026-09-01
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical low · computer low |
| Languages | English |
| Perks mentioned | Flexible hours, Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Stitch It Canada's Tailor Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 32 |
ABOUT THE COMPANY:
Stitch It is Canada’s largest clothing Alteration Company with over 50 locations across Canada. We work with large retailers in the fashion industry and are situated in most major malls. Stitch it is instantly recognized as the leader in clothing alterations!
We are looking for a confident and experienced Fitting Specialist/Customer Service to join our team and work in a fun and fast paced environment.
WHY JOIN THE STITCH IT TEAM?
Flexible work schedule
Competitive wages
Tips and Gratuities
Generous employee discount
Continuous training and support
Growth and career development opportunities
JOB SUMMARY:
We are seeking a customer-focused individual with a strong understanding of garment fit, clothing construction, and alterations. As a Fitting Specialist, you will work directly with customers to understand their needs, assess garment fit, recommend appropriate alterations, and ensure each customer feels comfortable and confident in their clothing.
This role requires strong customer service skills combined with practical knowledge of garments, sewing, and alteration techniques to provide accurate recommendations and an exceptional customer experience.
MAIN RESPONSIBILITIES:
Deliver exceptional customer service and create a welcoming, professional experience for every customer.
Conduct professional garment fittings, accurately assessing fit issues, taking measurements, and identifying alteration requirements.
Recommend appropriate alteration options, demonstrating strong knowledge of alteration processes, garment construction, and products.
Clearly explain alteration recommendations, expected results, pricing, and timelines to customers.
Accurately record measurements and alteration instructions to ensure clear communication with the tailoring team.
Work closely with Tailors/Seamstresses to ensure customer expectations and alteration requirements are clearly understood.
Maintain a strong focus on customer satisfaction, quality, and timely service.
If you are passionate about clothing, garment fit, alterations, and helping customers look and feel their best, we invite you to join our team.
Not the right location for you? We invite you to visit our careers page at https://careers.risepeople.com/stitch-it/en/ to discover other opportunities available across our different locations. We’d love to find the right fit for you within our team.
Stitch It is committed to creating an inclusive, accessible work environment. We are an equal opportunity employer and welcome applications from individuals of all abilities.
Accommodations are available upon request throughout the recruitment and selection process.
If you require any accommodation, please contact us at [email protected] and we will work with you to meet your needs.
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