Flight Ops Quality Assurance Specialist

WHY JOIN AIR INUIT

Every day, something extraordinary happens in the skies above Nunavik. At Air Inuit, we’re not just flying planes, we’re connecting communities, delivering essentials, and making a meaningful impact. We’re looking for dedicated individuals ready to take their careers to new heights. If you're driven by purpose and motivated by challenge, your journey starts here.

ABOUT US

Since 1978, Air Inuit is more than just an airline, it is a lifeline. Born from the vision and resilience of the Inuit of Nunavik, and proudly owned through the Makivvik Corporation, Air Inuit has connected communities across the vast, breathtaking expanse of Northern Quebec and beyond. Air Inuit’s aircraft have soared through some of the world’s most challenging skies, 24 hours a day, 365 days a year.

From the versatile Twin Otter to the powerful Boeing 737-800NG, a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300 dedicated professionals and each one committed to a shared mission: to operate with safety, reliability, and heart. Air Inuit is more than transportation, it’s a symbol of self-determination, a bridge between tradition and progress, and a testament to what’s possible when a community takes flight together.

ROLE OVERVIEW

Safety and connecting communities are the foundation of Air Inuit. The Airline Quality Assurance Specialist plays a critical role in supporting our commitment to safety, regulatory compliance, and operational excellence. Working collaboratively with the Flight Operations and Integrated Management System (IMS) departments, this position is responsible for monitoring compliance with company policies, Transport Canada regulations, and industry standards. Through audits, inspections, investigations, data analysis, and continuous improvement initiatives, the Airline Quality Assurance Specialist helps ensure the integrity, effectiveness, and ongoing enhancement of Air Inuit's safety and operational management systems.

THE ROLE IN DEPTH

• Support the administration and continuous improvement of Air Inuit's Integrated Management System (IMS).
• Assist the Safety Management System Director to establish a quality assurance program that covers all functions defined within the Flight Operations Manual to ensure effectiveness, quality and safety;
• Plan, coordinate, conduct, and monitor internal audits in accordance with the IMS audit program.
• Ensure compliance with Transport Canada regulations, company policies, procedures, and industry best practices.
• Monitor corrective and preventive actions resulting from audits, inspections, occurrences, and safety investigations.
• Assist departments in identifying compliance gaps, operational risks, and improvement opportunities.
• Conduct trend analysis of safety, quality, and operational performance data to identify emerging risks and areas for improvement.
• Prepare audit reports, findings, corrective action requests, and management summaries.
• Support regulatory inspections and external audits conducted by Transport Canada, BARS, and other regulatory bodies.
• Maintain quality assurance records, audit documentation, and compliance tracking systems.
• Collaborate with operational departments to develop, implement, and monitor corrective action plans.
• Assist in reviewing and maintaining company manuals, policies, procedures, and operational documentation.
• Support safety investigations and root cause analyses as required.
• Provide guidance and awareness training on quality assurance, compliance, and IMS processes.
• Participate in safety committees, working groups, and continuous improvement initiatives.
• Monitor key performance indicators (KPIs) related to safety, compliance, and quality assurance.
• Promote a positive safety culture and continuous improvement mindset throughout the organization.
• Support the team and department according to operational needs.

WHAT SETS YOU APART

• Post-secondary education in Aviation, Quality Assurance, Safety Management, Business Administration, or a related field, or an equivalent combination of education and experience.
• Minimum 5 years of experience in aviation operations, quality assurance, safety, compliance, or a related role.
• Knowledge of Canadian Aviation Regulations (CARs), Transport Canada requirements, and industry best practices.
• Understanding of Safety Management Systems (SMS), Integrated Management Systems (IMS), and quality assurance principles.
• Experience conducting audits, inspections, investigations, or compliance reviews.
• Strong analytical, problem-solving, and root cause analysis skills.
• Experience preparing reports, managing corrective action plans, and maintaining compliance documentation.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Strong proficiency in Microsoft Office applications, with the aptitude to learn, adapt to, and become proficient in specialized software systems.
• Must be able to obtain and maintain Airport Security Clearance.
• Internal Auditor certification, experience supporting regulatory audits and inspections, and previous aviation quality assurance experience are considered assets.
• Experience as a Pilot, Aircraft Maintenance Engineer, Mechanical Engineer or Flight Attendant is considered an asset.
• Bilingualism (English and French) is required.

COMPENSATION

• Salary and benefits are determined according to company policy.

WORKING CONDITIONS

• WORK SCHEDULE: Monday to Friday, 37.5 hours per week. Occasional travel and work on weekends will be required.

BENEFITS OFFERED

• Plan for your future with our Registered Retirement Savings Plan (RRSP).
• Take care of yourself and your eligible dependents with comprehensive group insurance (life, medical and dental care, short- and long-term disability) fully paid by Air Inuit.
• Enjoy 3 weeks of vacation (6%) to recharge.
• Get quick, easy access to healthcare professionals through our telemedicine program (for you and your eligible dependents).
• Access confidential support through our Employee and Family Assistance Program (EAP).
• Enjoy worldwide flight privileges through our agreements with multiple airlines.
• Plan your retirement with peace of mind through our retirement allowance program.
• And even more perks: exclusive corporate discounts, profit sharing, and performance-based compensation programs.

CANDIDACY

Your next opportunity starts here: submit your application online by clicking Embark Now / Apply.

We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity, equity and inclusion. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted.

Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities. The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.