Posted last month
Forward Deployed Engineer
@ Urban Ridge Supplies
York, Alberta
Overview
Urban Ridge Supplies is hiring a Forward Deployed Engineer to own the technical health of customer AI deployments end to end. The role diagnoses AI failures through conversation logs, prompt refinement and data analysis, works with engineering on fixes, and explains issues to customers. Full-time employment.
Responsibilities:
- Serve as primary technical contact for enterprise accounts
- Troubleshoot conversational AI behaviour through prompt engineering
- Review voice and chat conversation logs for failure patterns
- Support integrations with property management systems and APIs
Requirements summary:
- 3+ years in SaaS, ideally professional services or technical account management
- Real depth with AI/LLM-based products
- Basic backend skills: APIs, webhooks, SQL, light Python
- Strong analytical instincts and excellent client communication
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · teamtailor
- Employer posting date
- 2026-09-24
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Urban Ridge Supplies
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Supplying high-quality pipes for residential, commercial, and industrial needs.
Full company description
Supplying high-quality pipes for residential, commercial, and industrial needs across Karachi. Fast delivery. Trusted quality.
- LinkedIn followers
- 14,005
- Reported office locations
- Sheikh Mohammed bin Rashid Boulevard 1, Zabeel, Dubai, AE
- Other recorded names
- Urban Ridge Supplies
- Profile identifies a recruitment agency
- No
Supplying high-quality pipes for residential, commercial, and industrial needs across Karachi. Fast delivery. Trusted quality.
| Field | Value |
|---|---|
| Industry | Wholesale Building Materials |
| Company size | 2-10 employees |
| Headquarters | Zabeel, Dubai |
| Organization type | Privately Held |
| Open jobs on Jobsy | 124 |
| View page |
This is a forward deployed engineer role, you own the technical health of your deployments end to end: when the AI gets something wrong, you find out why — digging through conversation logs, refining prompts, analyzing data, and working with engineering on fixes — then you get on a call and explain it to the customer in plain language.
You sit at the intersection of product, engineering, and customer success: technical enough to troubleshoot the AI yourself, communicative enough to be your customers' most trusted point of contact.
About Us:**
STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America. And, we are on a mission to build the world’s first AI property manager. Want to come along for the ride?
STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!
To learn more, feel free to visit us at www.stan(.)ai 🤖
Tasks
- Serve as the primary technical contact for a small portfolio of enterprise accounts — joining regular customer calls, owning follow-through, and building trusted relationships with stakeholders
- Troubleshoot conversational AI behavior through prompt engineering: diagnose why the assistant responded a certain way, then iterate on system prompts, escalation flows, and knowledge sources to fix it
- Review voice and chat conversation logs to identify failure patterns, quality gaps, and improvement opportunities
- Configure, monitor, and troubleshoot Manager AI back-office automations — diagnosing where workflows break down and getting them back on track
- Support integrations between STAN and each customer's property management system (PMS) and enterprise applications — APIs, data flows, and debugging across the stack
- Run data analysis on conversation and automation outcomes — resolution rates, escalation rates, ticket quality — and turn findings into clear, decision-ready reporting for customers and internal teams
- Explain complex technical situations to non-technical stakeholders: root causes, tradeoffs, and timelines, delivered clearly and credibly
- Translate customer feedback and recurring issues into structured product input for engineering
Requirements
- 3+ years in SaaS (preferred), ideally in professional services, technical account management, solutions engineering, or a forward-deployed engineering role
- Real technical depth with AI/LLM-based products: you understand how prompts, context, and model behavior interact, and you troubleshoot systematically rather than by guesswork
- Basic backend engineering skills — comfortable with APIs, webhooks, reading logs, querying data (SQL), and light scripting (Python or similar)
- Strong analytical instincts: you can take raw conversation or ticket data and produce a defensible read on what's actually happening
- Excellent client-facing communication — calm under pressure, credible with executives, precise without jargon
- Ownership mentality: you close loops, flag risks early, and are comfortable being the accountable name on an enterprise relationship
Nice to Have
- Experience with conversational AI, voice AI, or contact center technology
- Workflow automation or systems integration experience
- Exposure to property management software (Yardi, AppFolio, Vantaca, CINC) or the HOA/community management industry
- Prompt engineering experience in a production environment
Benefits
- Competitive salary
- Comprehensive health, dental, and specialist benefits.
- Company Macbook.
- Free parking and shuttle service to the office.
- Extra PTO during occasional US holidays.
- Company events, in-office restaurant, and building-wide perks.
- Unlimited ping pong and espresso!
If you're a closer who is passionate about AI and ready to disrupt a massive industry, we want to talk to you!
Job Id: Cqhyad9VpBeWuDSYKoDWfp2QekjUBAjx4JJxbWuZmwtgMRL86igTOYNaBGnwDW5sCT707ChP4vtoD2zOo6BKjJJUldkDhmnL2Q==
Journal
Only you can see this. Kept on this device, and in your account when you sign in.