French QA Automation Tester (Bilingual)

@ K&K Global Talent Solutions INC.

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Ontario

Full-time4+ years experience

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SIGNALS

Overview

K&K Global Talent Solutions INC. is hiring a full-time, permanent bilingual French/English QA Automation Tester in Toronto, ON, hybrid or onsite per company policy. The role automates and validates IVR, call routing and user flows on CCaaS contact center platforms such as Cyara Velocity and Genesys Cloud CX. Prior IVR experience is not mandatory; specialized training is provided.

Responsibilities:

Design, execute and maintain automated test cases
Validate IVR menus, routing and fallback in French and English
Lead test planning and build regression suites
Analyze execution logs and support defect triage

Requirements summary:

Professional working fluency in French and English
4 to 6 years of QA automation experience
Strong grasp of testing methodologies and defect management
Quick adoption of Cyara Velocity and Genesys Cloud CX

Tools & skills

Cyara Velocity Genesys Cloud CX

Source and dates

Source type not verified · apify-linkedin

Employer posting date: 2026-11-05
First seen by our source: 2026-11-10
Source record updated: 2026-11-10

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

Seniority	Mid level
Department	Software development
Experience	4+ years
Hours per week	40 (estimated)
Travel	air: none · ground: none
Work setting	Office
Position	Mostly sitting
Physical demands	physical low · computer high
Languages	English, French

Summary and details written by AI from the posting; the employer’s posting is the authority.

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K&K Global Talent Solutions INC.

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Field	Value
Open jobs on Jobsy	4

Job description

Position: French QA Automation Tester (Bilingual)

Location: Toronto, ON (Hybrid / Onsite- as per company policy)

Job type: Full-time / Permanent

We are seeking a skilled Bilingual (French/English) QA Automation Tester to ensure seamless customer journeys across enterprise contact center platforms. In this role, you will focus on QA automation for Contact Centre as a Service (CCaaS) programs, validating system logic, call routing, and user flows in both official languages.

Note on Specialized Tooling: While this role heavily leverages Interactive Voice Response (IVR) and telephony testing using tools like Cyara Velocity, prior IVR experience is NOT mandatory. We are looking for a strong automation professional with a sharp technical aptitude; comprehensive, specialized training on IVR systems will be provided.

Core Responsibilities

Automation Engineering: Design, execute, and maintain robust automated test cases, prioritizing reusable and parameterized scripting.
Bilingual Validation: Validate system menus, speech recognition accuracy, complex call routing, queue handling, and fallback error scenarios in both French and English.
Test Lifecycle Management: Lead test planning, precise test data preparation, and build comprehensive regression suites for high-stakes production validation.
Triage & Troubleshooting: Critically analyze execution logs, rapidly troubleshoot failed automation runs, and support structured defect triage meetings.

Must-Have Qualifications

Bilingual Fluency: Professional working fluency in both French and English (essential for building and validating bilingual automated test flows).
Core QA Experience: 4 to 6 years of proven experience in specialized QA Automation testing, with a strong grasp of software testing methodologies, regression test suites, and defect management platforms.
Technical Adaptability: A proven track record of learning complex, niche technical ecosystems quickly. You must be ready to quickly adopt telephony automation tools like Cyara Velocity and Genesys Cloud CX.

Good-to-Have Skills

Prior exposure to Cyara Velocity, Genesys Cloud CX, or similar enterprise CCaaS platforms.
Theoretical or practical knowledge of IVR functional frameworks, integration steps, and end-to-end user testing.
Familiarity with underlying telephony concepts (SIP, voice routing, call transfers), API automated testing, modern CI/CD pipelines, or Agile/Scrum delivery