Posted 35 months ago
Front Desk Associate
@ Kinetic Labs
Toronto, Ontario
Overview
Kinetic Labs is hiring a part-time Front Desk Associate for its high-end healthcare clinic. The role welcomes clients, handles phone and in-person bookings, manages scheduling and insurance submissions in Jane app, and keeps the clinic clean and stocked. The schedule is two weekday evenings plus alternating Saturdays by appointment, up to 7 hours.
Responsibilities:
- Welcome and orient clients in person and by phone
- Manage appointment scheduling, invoicing and insurance submission
- Keep the clinic clean, organized and stocked
- Ensure digital checklists are completed
- Help with social media content recording
Requirements summary:
- Hospitality or customer service experience
- Strong phone performance and new patient booking
- Adaptability in a fast-moving team
- Healthcare experience an asset, not required
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2023-12-12
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Encouraged to apply | Students & youth |
| Perks mentioned | Employee discount, Wellness, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Kinetic Labs
| Field | Value |
|---|---|
| Open jobs on Jobsy | 10 |
Company Description
Join an innovative and growing high-end healthcare clinic. At Kinetic Labs, we provide elite care for the everyday athlete. If you're a driven, compassionate individual interested in being part of a high performance and forward-thinking team, we encourage you to apply.
Job Description
As a Front Desk Associate, you provide initial and lasting impressions for our clients. The ideal candidate is outgoing and enthusiastic and has hospitality and customer service experience. Healthcare experience is not required but is an asset. We’re a fast-moving and innovative team, so adaptability is important, as is a passion for improving the health and wellness of others.
Qualifications
Requirements
- Provide exceptional client experience and hospitality via phone and in-person interactions
- Strong phone performance. Answer rates, new patient booking rates, scripts, etc
- Welcome, orient and interact with clients
- Problem solve client inquiries using knowledge of Kinetic Labs products and services
- Manage appointment scheduling, invoicing, and health insurance submission using cloud-based software (Jane app)
- Ensure completion of digital checklists
- Maintain a clean and organized interior and exterior clinic environment
- Report any issues with the physical space of the clinic
- Handle laundry items and restocking linens in treatment rooms
- Products are stocked, organized, and follows brand guidelines
- Help with social media content recording
- Suggest improvements and escalate any operational issues to the Clinic Operations Lead
- Each month, meet with Clinic Operations Lead and the team to discuss operational challenges and solutions
Schedule:
- Two weekdays from 3:30/4 - 8pm
- Alternating Saturday coverage by appointment (up to 7 hour shift)
Additional Information
Benefits
- Work with a passionate and driven team including physiotherapists, massage therapists and chiropractors
- Staff discount on all services
- Access to fully equipped gym area
- Educational opportunities and staff lunch and learns
*Students welcome to apply
We are looking forward to receiving your application!
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