Posted 16 days ago
Front Desk Clerk CAN
@ Concord Hospitality Brand
Barrie, Ontario
Overview
Concord Hospitality Brand is hiring a full-time Front Desk Clerk to create welcoming guest experiences through check-in and check-out, reservations, payments and guest inquiries. The role involves standing for long periods and working flexible schedules including evenings, weekends and holidays. Full-time associates receive a benefits package with medical, dental and vision insurance, tuition assistance and discounted room rates.
Responsibilities:
- Check guests in and out, manage reservations and special requests
- Process payments, cash transactions and guest account charges
- Respond to guest inquiries and resolve concerns
- Answer phone calls and provide information on hotel services
- Maintain a clean and organized front desk and lobby
Requirements summary:
- Strong communication and guest service skills
- Ability to multitask in a fast-paced environment
- Basic computer and cash-handling skills
- Hospitality or customer service experience preferred
- Ability to stand for extended periods and lift up to 40 lbs
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-10-22
- Source record updated
- 2026-10-22
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Hospitality & tourism |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Position | Mostly standing |
| Physical demands | physical moderate · lift 40 lb · computer moderate |
| Education | High school (preferred) |
| Perks mentioned | Tuition support, Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Concord Hospitality Brand
| Field | Value |
|---|---|
| Open jobs on Jobsy | 19 |
We are hiring a Front Desk Clerk!
As a Front Desk Clerk, you play a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring every guest feels welcomed, supported, and valued throughout their stay.
Responsibilities:
- Deliver exceptional guest service and create a welcoming experience.
- Check guests in/out, manage reservations, and handle special requests.
- Respond to guest inquiries and resolve concerns promptly and professionally.
- Process payments, cash transactions, and guest account charges accurately.
- Answer phone calls and provide information on hotel services and amenities.
- Monitor room availability and maintain accurate guest records.
- Maintain a clean and organized front desk and lobby area.
- Communicate guest feedback, maintenance needs, and operational updates.
- Follow all safety, security, and emergency procedures.
Qualifications:
- High school diploma or equivalent preferred.
- Previous hospitality or customer service experience preferred.
- Strong communication and guest service skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Detail-oriented with basic computer and cash-handling skills.
- Professional, reliable, and service-focused.
- Ability to stand for extended periods and lift up to 40 lbs. when needed.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Benefits (Full Time Associates only)
Full-time associates are eligible to participate in a comprehensive benefit package, which includes
- Competitive wages
- Medical/Dental/Vision plans insurance
- Life insurance with Short Term and Long-Term disability options
- Tuition assistance
- Discounted room rates at Concord managed hotels
- Training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.
Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.
We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
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