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Front of House Supervisor
@ Basecamp
Canmore, Alberta
Overview
Basecamp is hiring a Front of House Supervisor for Everwild Nordic Spa & Hotel in Canmore, AB, on a full-time permanent basis. The role leads the front of house team, keeps tables and menus ready for guests, and oversees service standards. Pay is $18.50 per hour plus gratuities, with weekday, weekend, day and evening shifts.
Pay:
$18.50 an hour
Responsibilities:
- Supervise front of house staff and service standards
- Prepare and lead daily pre-shift briefings
- Handle guest concerns and approved comps or discounts
- Train new front of house staff and share product knowledge
- Coordinate with the culinary team on shortages and 86'd items
Requirements summary:
- Minimum 3 years restaurant serving or waitering experience
- Valid Pro Serve
- Supervisor experience an asset
- Sound knowledge of food handling procedures
- Experience in a fast-paced team environment
- Excellent people and organizational skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-09-27
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 3+ years |
| Manages people | Yes |
| Hours per week | 40 |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Restaurant or kitchen, Client sites |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer low |
| Licences & certifications | Pro Serve |
| Perks mentioned | Employee discount, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Basecamp
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Where your adventures begin
Full company description
Basecamp Resorts is a hospitality brand headquartered in Canmore, Alberta, Canada. Founded in 2016, it operates 11 hotel and resort properties across Western Canada’s most spectacular mountain ranges. Locations: Basecamp Resorts Canmore, Basecamp Lodge Canmore, Basecamp Suites Canmore, "Lamphouse By Basecamp", Basecamp Resorts Revelstoke, Basecamp Lodge Golden, Northwinds Hotel Canmore, "Baker Creek By Basecamp", Basecamp Suites Banff, "Sundance By Basecamp", and "MTN House By Basecamp". Key People: Sky McLean is the CEO and founder of Basecamp Resorts.
- LinkedIn followers
- 3,775
- People associated on LinkedIn
- 89
- Reported office locations
- 306 Bow Valley Trail, Unit 201B, Canmore, Alberta T1W 0N2, CA
- 1102 Bow Valley Trail, Canmore, Alberta T1W 1N6, CA
- 721 10 St, Canmore, Alberta T1W 2A3, CA
- 1002 Bow Valley Trail, Canmore, Alberta T1W 1N6, CA
- 610 8 St, Canmore, Alberta T1W 2B5, CA
- 405 Highway 23 N, Revelstoke, British Columbia V0E, CA
- 801 9th St N, Golden, British Columbia V0A 1H2, CA
- Bow Valley Pkwy, Lake Louise, Alberta T0L, CA
- 1602 2 Ave, Canmore, Alberta T1W 1M8, CA
- 316 Marten St, #101, Banff, Alberta T1L 1E6, CA
- Business categories
- Hospitality
- Hotel
- Travel
- Other recorded names
- Basecamp
- Basecamp Resorts
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Basecamp Resorts is a hospitality brand headquartered in Canmore, Alberta, Canada. Founded in 2016, it operates 11 hotel and resort properties across Western Canada’s most spectacular mountain ranges. Locations: Basecamp Resorts Canmore, Basecamp Lodge Canmore, Basecamp Suites Canmore, "Lamphouse By Basecamp", Basecamp Resorts Revelstoke, Basecamp Lodge Golden, Northwinds Hotel Canmore, "Baker Creek By Basecamp"…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 51-200 employees |
| Headquarters | Canmore, Alberta |
| Organization type | Privately Held |
| Year founded | 2016 |
| Open jobs on Jobsy | 34 |
| View page |
Front of House Supervisor
Everwild Nordic Spa & Hotel, Canmore AB
About Everwild
Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home.
Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.
Position Overview
We are seeking a talented and passionate Front of House Supervisor to join our team on a Full-Time basis. As a Front of House Supervisor, you will be helping lead the Front of House team and ensuring that the tables are clean and tidy for when guests arrive, that menus are presented properly, and that serving staff are properly trained on serving food and beverages. You will need to be quick on your feet and have a polite and friendly attitude.
Salary: $18.50 per hour + gratuities
Shifts: Full Time/Permanent. Weekdays, weekends, days and evenings.
Why Work for Us?
- A gratuity program!
- Group health benefits plan (Dental, Vision, Paramedical, and more)
- Generous staff discounts at all our properties
- Family and friends discount at Basecamp properties
- Free access to the Everwild Nordic Spa
- Discounts on food & beverage at Rhythm & Howl
- Company paid staff events.
- Room for advancement in our growing company
- Be part of western Canada's fastest-growing hospitality brand
- A hands-on people focused Basecamp culture
Key Responsibilities
Staff Management
- Provide hands on support in all FOH departments when needed to maintain adequate staffing levels
- Supervise staff to ensure high standards of service
- Ensure all service staff are using appropriate dialogue with guests
- Implementing and monitoring all dress code and uniform policies
Staff Training and Development
- Preparing and hosting motivational daily pre shifts
- Ongoing product knowledge training
- Assist with organizing and implement training for all new FOH staff
Communication and Delegation
- Daily pass-on to ensure communication between all management
- Updating pre shift notes between shift and after
- Collaborating with the culinary team to communicate shortages or 86’d items with the FOH team.
- Coach and communicate with employees in a fair and consistent manner
Guest Relations and Retention
- Communication with all service staff to get to know regulars, their dining habits and preferences
- Ensuring that the hosts and servers are updating OpenTable customer notes daily
- Being aware of guest issues or complaints on the floor and dealing with them according to R&H standards
- Support guest recovery when needed, including approved comps or discounts, while ensuring all comps, discounts, and guest recovery decisions are properly documented and communicated to FOH management.
- Touching every table – ensuring that all servers are providing exceptional service to all guests and that everyone leaves happy regardless of their experience
- Providing “extras” for repeat guests, industry etc. With complimentary desserts, glass of bubbles etc.
Requirements
- Minimum 3 years restaurant serving or waitering experience.
- Valid Pro Serve.
- Experience in a supervisor role an asset.
- Sound knowledge of proper food handling procedures.
- Experience working in a fast-paced environment and as part of a team.
- Attention to cleanliness and safety.
- Patience and customer-oriented approach.
- Excellent people skills with a friendly attitude.
- Responsible and trustworthy.
- Excellent organizational skills.
Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] to discuss your needs confidentially.
Full time, permanent
Full Time = 40 hours per week
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