Front Office Assistant

Company Description Spine Health Care Clinic is a modern healthcare practice focused on delivering patient-centered spine and musculoskeletal care in a welcoming, professional environment. The clinic is designed with a responsive layout and efficient workflows to support smooth patient registration, scheduling, and treatment coordination. Team members work collaboratively to provide high-quality services while ensuring clear communication and a positive experience for every visitor. The clinic values organization, reliability, and courteous service as core elements of daily operations.
Role Description The Front Office Assistant is a full-time, on-site role based in Scarborough, ON, responsible for managing the reception area and supporting daily administrative operations. Day-to-day tasks include greeting patients, answering phone calls, responding to inquiries, and directing visitors to appropriate providers or departments. The role also involves appointment scheduling, verifying and updating patient information, managing check-in and check-out processes, and handling basic clerical duties such as filing, scanning, and data entry. The Front Office Assistant will coordinate with clinical staff to maintain accurate records, assist with billing or insurance documentation as needed, and ensure the waiting area remains clean, organized, and welcoming. This position requires consistent professionalism, confidentiality, and a strong commitment to patient service.
wagers starting at 18.00 per hour for training

Qualifications

• Candidates should possess strong interpersonal skills and a professional, courteous demeanor when interacting with patients, visitors, and team members.
• Candidates should possess excellent phone etiquette and the ability to manage multi-line phone systems while handling inquiries efficiently.
• Candidates should possess appointment scheduling skills and experience using scheduling software or electronic systems to coordinate patient visits.
• Candidates should possess administrative assistance and clerical skills, including filing, data entry, document handling, and basic record management.
• Universal scheduling EMR experience is an asset
• Additional beneficial qualifications include previous front desk or medical office experience, familiarity with healthcare privacy standards, proficiency in common office software (e.g., email, spreadsheets, practice management systems), and strong organizational and time-management abilities.
• college diploma or equivalent is required; post-secondary education or training in healthcare administration or office administration is an asset.