Frontline Worker

Position Overview

Hours

37.5 hours per week

Schedule

Monday and Wednesday: 9:30 a.m.–5:30 p.m.

Tuesday, Thursday and Friday: 8:30 a.m.–4:30 p.m.

Position

Full-time permanent, after successful completion of a three-month probationary period.

Rate of Pay

$25.00 per hour

Start Date

January 4, 2027

Additional

Work

On call/relief work may be available for November and December 2026, ahead of scheduled start date.

Reports To

Executive Director

Compensation and Benefits

• 15 vacation days
• 15 sick days
• 2 mental health/personal days*
• Group health plan*
• Employee RRSP matching program*

*Available to full-time permanent employees after successful completion of the three-month probationary period.

About St. Joe’s Women’s Centre

St. Joe’s Women’s Centre is a day program and registered charity committed to supporting all women and their children experiencing low income or homelessness. We provide a safe, welcoming space with social and educational programs that empower, promote autonomy, and uphold dignity, all within a nonjudgmental atmosphere.

Key Responsibilities

Direct Psychosocial Support

• Provide a welcoming and positive first point of contact, establish rapport, and assess service needs of new and returning clints.
• Provide appropriate crisis intervention and conflict-resolution support.
• Connect clients with appropriate internal and community resources.
• Advocate on behalf of clients.

Community Services

• Liaise with outreach workers in the community.
• Gather information and maintain a strong working knowledge of community resources.
• Help ensure all clients receive appropriate services.

Social Activity Coordination

• Support Program Coordinators in planning, implementing, and facilitating programs and events.
  • Meet each program’s operational and material needs through budgeting, purchasing, research, and logistical arrangements.
• Supervise and support programs delivered by external individuals or organizations.
  • Review program outlines and materials and co-facilitate as needed.
• Participate in and represent the Centre at fundraising events and networking opportunities.
• Help organize, facilitate, and participate in fundraising initiatives.

Ongoing operations of the Centre

• Participate in SJWC evaluation processes and the collection of statistical data.
• Support Program Coordinators in managing the inventory system used to store, monitor, and track agency supplies.
• Perform general upkeep and maintenance duties.
• Perform other related duties as assigned.

Qualifications

• Bachelor of Social Work, Social Service Worker diploma, or an equivalent combination of education and training.
• At least two years of relevant experience in direct service, crisis intervention, and supportive counselling.
• Demonstrated commitment to and knowledge of community-based intervention and health equity principles.
• Knowledge of social service delivery in Ottawa.
• Excellent assessment skills.
• Strong organizational, communication, and community engagement skills.
• Ability to manage multiple priorities.
• Demonstrated commitment to an anti-racist and anti-oppression approach.
• Ability to work effectively in a team environment.
• Ability to assess and maintain appropriate professional boundaries.
• Valid First Aid & CPR training.
• Cleared Vulnerable Sector Screening.

Language Requirements

• Fluency in spoken and written English.
• Fluency in spoken and written French.
• Knowledge of additional languages is considered an asset.

Computer Competencies

• Intermediate proficiency with the Microsoft Office suite.
• Familiarity with data management systems.
• Experience with clinical notetaking and documentation.

Equity and Application Process

As part of our commitment to diversity, we strongly encourage applications from members of historically marginalized groups and people with lived experience.

References will be required

To apply for the Frontline Worker Position please email your resume to Jennifer Clark, Executive Director, [email protected]

We thank all applicants for their interest in this employment opportunity. Due to the volume of applications received, only candidates selected for further consideration will be contacted.