Posted last month
General Support Agent
@ Germain Hôtels
Montréal, Quebec
Overview
Germain Hôtels is hiring a part-time General Support Agent to manage the hotel lobby, entrance, valet parking and baggage handling under the Guest Services Manager. The role greets arriving guests, parks and retrieves cars, helps with luggage and prepares conference and banqueting rooms. The posting requires a valid driver's licence and the ability to lift up to 50 lb and stand for up to 5 hours.
Responsibilities:
- Greet guests, open doors and explain parking procedures
- Park and retrieve guest vehicles, recording plate numbers
- Assist guests with baggage and special requests
- Prepare conference and banqueting rooms to hotel standards
- Store equipment safely per health and safety legislation
Requirements summary:
- Previous customer service experience
- Professional, energetic and a people person
- Lift up to 50 lb and stand for up to 5 hours
- Valid driver's licence for automatic and standard transmission
- Second language an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-02
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Mostly standing |
| Physical demands | physical moderate · lift 50 lb · computer low |
| Languages | English |
| Driver’s licence | required |
| Perks mentioned | Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Germain Hôtels
| Field | Value |
|---|---|
| Headquarters | Quebec City |
| Open jobs on Jobsy | 76 |
Reporting to the Guest Services Manager, the General Support Agent is responsible for the hotel lobby, hotel entrance, valet parking and baggage handling. As well as greeting guests who are coming to the hotel and give them all necessary information as well as being available for services as needed.
WHAT YOU'LL DO
- Greet guest on arrival, open doors and inform them about parking procedures.
- Park cars and retrieve cars as per guest request, record license plate numbers, match guests names and room numbers.
- Help guests with baggage and any special requests
- Perform related maintenance/cleaning of equipment
- Anticipate guest's needs, respond promptly and acknowledge guests even when busy
- Assist in the preparation of the conference & banqueting rooms for service, ensuring that all tasks are completed to the correct standard according to business levels as requested by your supervisor;
- Become fully conversant with all aspects of the conference & banqueting department. This is to include; conference standards, function sheet translation, room set ups, conference service, banqueting service and conference & banqueting preparation;
- Ensure all equipment and rooms are set-up and prepared to hotel standards.
- Ensure all equipment is stored in the correct manner, in line with health & safety legislation.
- Correctly identify stored bags
- Show guests the room features
WHAT YOU'LL BRING
- Previous customer service experience
- Professional, enthusiastic, energetic, a people person
- Able to lift up to 50lb, reach, bend, push and stoop
- Able to work in a standing position for up to 5 hours
- A second language, an asset
- Excellent customer service
- Current drivers license (able to drive automatic and standard transmission)
WHAT WE OFFER
- A percentage of the group insurance is paid by the employer for full time employees
- Promotional rate to discover Germain Hôtels properties through Canada
- Opportunities to develop your career within a growing company across Canada
- Access to the hotel gym
- Employee referral program
- Employee Assistance Program for team member and their family
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