Posted last month
Genesys Cloud CX Technical Lead
@ CGI
Toronto, Ontario
SIGNALS
Overview
CGI is hiring a Genesys Cloud CX Technical Lead to design, develop, integrate and deliver cloud contact centre solutions. The role balances stakeholder expectations with customer requirements, architecture standards, delivery schedules and quality objectives. The position is hybrid, with at least 2 days per week in the downtown Toronto office or a Toronto client office.
Responsibilities:
- Lead design, development and integration of cloud contact centre solutions
- Deliver solutions balancing stakeholder expectations
- Ensure alignment with customer requirements and architecture standards
- Manage delivery schedules and quality objectives
Requirements summary:
- Specialized expertise in Genesys and CCaaS development
- Experience with Microsoft Azure
- Ability to lead technical delivery
Tools & skills
Source and dates
Source type not verified · njoyn
- Employer posting date
- 2026-10-07
- First seen by our source
- 2026-10-17
- Source record updated
- 2026-10-17
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Software development |
| Hours per week | 40 (estimated) |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CGI
| Field | Value |
|---|---|
| Company size | 10001+ |
| Headquarters | E-Commerce Place |
| Open jobs on Jobsy | 514 |
Job description
CGI is seeking a Genesys Cloud CX Technical Lead with specialized expertise in Genesys, CCaaS development, and Microsoft Azure. This role will lead the design, development, integration, and delivery of cloud contact centre solutions while balancing stakeholder expectations and ensuring alignment with customer requirements, architecture standards, delivery schedules, and quality objectives.
This role is hybrid and requires you to be at our downtown Toronto office and/or a client office in Toronto at a minimum 2 days per week, subject to change at any time.
This role is hybrid and requires you to be at our downtown Toronto office and/or a client office in Toronto at a minimum 2 days per week, subject to change at any time.
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