Global Order Desk

Our Company - Katch Kan

Link Tree - Katch Kan

Katch Kan™ has been pro-actively providing sustainable Well Life Cycle Solutions™ to the Upstream Oil and Gas Industry for over 25 years. Katch Kan™ is an ISO 9001/14001, COR (Certificate of Recognition) and ETV (Canadian Environmental Technology Verification) certified Original Equipment Manufacturer with offices in Canada, USA, and Bahrain.

When used together, the Central Containment System™ and other Katch Kan™ Systems increase personnel safety and reduce the environmental impact. Our systems lessen liabilities and costs associated to the cleanup, remediation, and reclamation phases.

At Katch Kan we live by our Values of Reliable, Responsible, Responsive, Respectful, and Results to foster a dynamic work environment that secures the functionality of the business to drive extensive and sustainable growth for our people and our clients.

Position Introduction:

We are seeking an experienced and highly capable Global Order Desk professional to join our team. This is a full-time position responsible for providing customer service and order desk support. The role involves managing customer inquiries, processing quotes and orders, coordinating shipping and receiving activities, and maintaining accurate inventory and CRM records to ensure smooth and timely order fulfillment.

Position Title - Order Desk

Job Description

Qualifying prospects and closing sales, via internet, inbound and outbound phone calls, current base client proposals, and building and maintaining client relationships. Procure materials or other goods as well as process orders, manage incoming and outbound shipments, and ensure the general organization of the warehouse

Job Specific Accountabilities

• Act as the primary point of contact for customers by managing inbound calls, emails, walk-ins, and customer inquiries in a professional and timely manner.
• Manage RFQs (Requests for Quote), prepare accurate quotations, and process sales orders once purchase orders are received.
• Maintain and update all customer, quote, and order information accurately in CRM.
• Build and maintain strong customer relationships while identifying opportunities for upselling and additional sales.
• Coordinate closely with the warehouse and shipping team to ensure accurate, complete, and on-time order fulfillment. Follow up with customers to ensure satisfaction and identify potential business opportunities.
  
• Process intercompany orders and support internal coordination between departments to ensure smooth operations.
• Perform other duties as assigned.

Katch Kan Accountabilities

• Company Values– All employees will know and follow the 5 R values of the company:
• Reliable, Responsible, Responsive, Respectful, Results
• Goals Orientation – Setting, pursuing, and attaining goals, regardless of obstacles or circumstances.
• Time and Priority Management: Prioritizing and completing tasks to deliver desired outcomes within allotted periods.
• Understanding Others: Understanding the uniqueness and contributions of others.
• Self-Starting: Demonstrating initiative and willingness to begin working.

Recommended Education & Experience

• High School diploma or equivalent
• Minimum 1 year Shipping and Receiving experience
• Minimum 1 year of customer service, order desk, or administrative experience preferred.
• Strong communication, organizational, and computer skills
• Forklift experience is considered an asset.

Preferred Software Experience

• Office 365 – MS Word, Outlook, Excel, PowerPoint, Teams
• Site Docs
  
• ZOHO CRM
• Sage 100
  

Job Hazards:

• Daily commuting to and from work.
• Minimal lifting.
• Workstation Ergonomics.
• Extensive time viewing the computer screen.
• Ergonomics related to working at a desk.

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, and responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

*As a condition of employment, you must be able to pass a Drug & Alcohol test.