Posted 1 hour ago
Guest Services Leader
@ Pilot Company
Whitecourt, Alberta
Overview
Pilot Company is hiring a Guest Services Leader for a full-time role supervising employees and general operations at a travel centre. The work covers customer service, helping managers keep facilities well-maintained, and ensuring store operations meet quality standards. The posting states pay of $16.85 to $21.25 per hour, a flexible schedule of nights, days, weekends and holidays, and a required background check.
Pay:
$16.85–$21.25 an hour
Responsibilities:
- Supervise employees and general store operations
- Respond to customer needs with excellent service
- Assist managers with maintaining facilities
- Ensure operations meet quality and customer service standards
Requirements summary:
- Previous experience or working knowledge of retail operations
- Strong customer service skills
- Proficiency with calculator, computer and equipment
- Ability to work flexible nights, days, weekends and holidays
- Background check required
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-09
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Retail |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Background checks | criminal record |
| Encouraged to apply | Veterans |
| Perks mentioned | Retirement plan, Tuition support, Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Pilot Company
| Field | Value |
|---|---|
| Open jobs on Jobsy | 32 |
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Pay Rates Starting between: $16.85 - $21.25 / hour
Qualifications
- Previous experience or working knowledge of retail operations
- Incredible customer service skills & the ability to help maintain a customer focused culture
- Must be proficient with a calculator, computer, and other equipment
- Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
- Must be able to work a flexible schedule of nights, days, weekends, and holidays
- Background check is required
Additional Information
- Fuel Discount
- Weekly Pay
- RRSP (for Full Time Employees)
- Extended Health Care Benefits (for Full Time Employees)
- AD&D Insurance (for Full Time Employees)
- Life Insurance (for Full Time Employees)
- Adoption Assistance
- Tuition Reimbursement
- Extensive Training Program
- Artificial Intelligence is used to screen, assess, or select applicants.
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