HART Hub Manager

REGENT PARK COMMUNITY HEALTH CENTRE

We are a dynamic community-based health centre promoting social justice and health equity in the Regent Park neighbourhood and Downtown East area of Toronto. We operate out of several locations and provide a wide variety of services including: primary health care, chiropody, physiotherapy, health promotion, social work, community health, immigrant and refugee services, harm reduction and homeless programs, addiction and recovery services, Pathways to Education, infant and child development programs, parenting programs, and youth employment services.

Manager, HART Hub

Permanent Full-time Position, 35 hours per week

Salary Range: $84,983 to $102,386 per annum, plus Benefits including Pension

Position Summary

The Manager, HART Hub Program provides management leadership and operational oversight for Regent Park Community Health Centre’s participation in the Downtown East HART Hub, a provincially funded, three-year demonstration project supporting people experiencing homelessness, substance use, mental health concerns and complex social service needs. Operating within the Hub and Spoke model co-led by Fred Victor and the Downtown East Toronto Ontario Health Team (DET OHT), the Manager is accountable for RPCHC’s HART Hub service delivery, staff management, operational planning, quality, and compliance with organizational and funder requirements.

The Manager leads an interdisciplinary team of Community Health Workers, Outreach Workers, Primary Care, and Social Work and works collaboratively with the HART Hub Project Coordinator, Spoke Partners and internal leadership to support integrated, low-barrier, trauma-informed mental health and addiction treatment and recovery services. The position maintains clear RPCHC operational accountabilities within the broader partnership model.

Responsibilities Include:

Program Leadership & Operational Oversight

• Provide management oversight of RPCHC’s HART Hub operations, ensuring alignment with program objectives, funding requirements, organizational policies and service standards.
• Lead the coordination of an interdisciplinary team of Community Health Workers, Outreach Workers, Primary Care providers and Social Workers to deliver integrated, client-centred care.
• Establish operational priorities, staffing coverage, workflows and service coordination processes to respond to changing client and community needs.

People Leadership & Staff Management

• Provide direct supervision and leadership to RPCHC HART Hub staff.
• Lead recruitment, onboarding, scheduling, workload assignment, regular supervision, performance evaluations, coaching and staff development in accordance with organizational policies and applicable collective agreement requirements.

Program Planning, Quality & Evaluation

• Lead operational planning, implementation, monitoring and continuous improvement for RPCHC’s HART Hub services.
• Ensure accurate and timely collection, documentation and reporting of client and program data using designated systems.
• Monitor program indicators, service trends and outcomes; identify gaps and implement improvements based on evidence, client needs and partner feedback.

Financial, Funder & Resource Management

• Monitor program resources, expenditures and funding deliverables in collaboration with the Director and Finance, within approved budgets and delegated authority.
• Ensure accurate processing and review of program-related financial documentation and support funding compliance and reporting.

Partnerships, Service Integration & Communication

• Maintain effective working relationships with Fred Victor, DET OHT, HART Hub Spoke Partners and community agencies to support coordinated services.
• Represent RPCHC in operational partner meetings and contribute to cross-agency service integration while respecting each partner’s mandate and accountability.
• Collaborate with the HART Hub Project Coordinator on implementation initiatives, partnership engagement and reporting; clarify operational roles and escalate governance or strategic issues appropriately.

Required Knowledge, Skills, and Abilities:

• Bachelor’s degree in Social Work, Nursing, Social Sciences, Community Development, Public Health or a related field, or an equivalent combination of education and experience.
• At least three (3) years of relevant experience in community health, harm reduction, mental health or social services, including program coordination or frontline supervision; demonstrated management-level accountability is preferred.
• Experience supervising multidisciplinary frontline teams, including scheduling, coaching, performance management and resolution of complex operational issues.
• Experience serving people experiencing homelessness, substance use, mental health concerns or other complex social needs to access treatment and pursue individualized recovery goals.
• Experience with program monitoring, data reporting, partnership coordination and service improvement.
• Experience coordinating care with community partners to strengthen treatment pathways, support continuity of care and advance client recovery.
• Strong understanding of mental health and substance use treatment and recovery approaches, harm reduction, trauma-informed care, anti-oppression, anti-racism and culturally safe practice.
• Demonstrated leadership, communication, problem-solving, conflict resolution and sound judgment.
• Ability to coordinate services and relationships across multiple agencies in a Hub and Spoke environment.
• Proficiency in client records, data collection and program monitoring systems and Microsoft Office.
• Commitment to RPCHC’s mission, vision and values.
• Understanding of Anti-oppression principles and ability to work effectively with people of various cultural, age and economic backgrounds
• Knowledge of the Regent Park area and issues affecting the community
• Must be fully vaccinated for COVID 19 for the protection of clients and staff

Regent Park CHC is committed to equity in our hiring and employment practices. Applications are encouraged from qualified individuals who are Indigenous people, members of racialized communities, individuals of diverse sexual orientation and gender identification, persons with disabilities and others protected under the Human Rights Code as well as individuals with lived experience in the Regent Park community.

Please submit your application on or before November 12, 2026:

We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted. RPCHC is committed to developing an inclusive, selection process and work environment. If contacted, please advise the hiring manager if you require any accommodation during the interview process.