Healthcare Operations Dispatch - Shift Lead

Overview

Healthcare facilities rely on dependable security operations to keep patients, staff, and visitors safe around the clock. As a Healthcare Operations Dispatch Shift Lead, you will play a central role in keeping our night operations running smoothly. Working overnight from 6:00 PM to 6:00 AM on a predictable 2-2-3 rotating schedule, you will step up to guide the dispatch team, manage shift coverage, and respond to live operational needs across our healthcare accounts.

This role is ideal for an experienced dispatcher or administrative coordinator ready to take on formal leadership responsibilities. You will gain hands-on operational management experience, build trusted relationships across our workforce, and work within an organization recognized as a Great Place to Work Certified employer.

Compensation and Schedule

• Pay: $22.00 per hour

• Schedule: Full-time, 12-hour overnight shifts (6:00 PM – 6:00 AM) on a 2-2-3 rotation

• Benefits: Medical insurance, dental insurance, and paid vacation

What Success Looks Like

In your day-to-day work: You will keep the shift organized and fully staffed. When call-outs happen, you will quickly find coverage to ensure all contract security posts remain filled. You will answer inbound dispatch calls, support security officers and supervisors in the field, handle hotel reservations for personnel, and maintain clear records using our TEAM workforce software.

Over time: You will become the steady operational lead during night shifts. You will train new dispatch team members, ensure billing and roster data remain accurate, and lead the dispatch floor seamlessly in the absence of the supervisor.

Key Responsibilities

• Coordinate staffing to fill unexpected shift vacancies, cancellations, and open posts across assigned healthcare sites.

• Perform regular dispatch duties while leading shift operations during overnight hours.

• Lead the Operations Centre team when the supervisor is offsite or unavailable.

• Use TEAM software to update rosters, track attendance, log missed coverage, and support payroll accuracy.

• Serve as a primary point of contact for Security Officers, Site Supervisors, and Client Service Managers.

• Train, mentor, and onboard new Healthcare Operations Dispatchers.

• Coordinate staff accommodations and maintain the hotel booking calendar as needed.

• Document and escalate incident reports and operational updates to management in a timely manner.

Must-Have Qualifications

• High School Diploma or GED.

• Proven experience working in a dispatch, administrative, or operational coordination role.

• Proficiency with computer systems, including Microsoft Office (Word, Excel, Outlook).

• Strong problem-solving ability and good judgment under fast-moving conditions.

• Clear, professional written and verbal communication skills in English.

• Strong organizational skills with the ability to balance multiple priorities.

• Availability to work 12-hour overnight shifts (6:00 PM to 6:00 AM) on a 2-2-3 schedule.

Nice-to-Have Qualifications

• Previous shift lead, supervisory, or team coordination experience.

• Experience in healthcare security operations or a centralized dispatch environment.

• Experience with workforce scheduling, billing, or payroll software (such as TEAM software).

• Post-secondary education in business, administrative management, or a related field.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Ready to Join Us?

If you have dispatch experience, strong organizational skills, and a desire to grow your leadership career, we would love to hear from you. Please submit your application today.

We are committed to providing an inclusive, accessible recruitment process. If you require accommodation at any stage during your application or interview, please let us know and we will work with you to support your needs.

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