First seen by our source: 1 hour ago
Helpdesk Level 2
@ RSG Global
Toronto, Ontario
SIGNALS
Overview
RSG Global is hiring a full-time Helpdesk Level 2 technician on-site in Toronto, ON. The role handles escalated tickets, diagnoses hardware, software and network issues, and documents fixes for end users and retail technology environments. Candidates need help desk experience, troubleshooting skills and familiarity with ITSM ticketing tools.
Responsibilities:
- Resolve escalated hardware, software and network issues
- Perform in-depth troubleshooting for desktops and retail technology
- Document solutions and follow incident and request processes
- Work with internal stakeholders and client staff
Requirements summary:
- Experience with escalated help desk tickets
- Troubleshooting hardware, software and basic network problems
- Experience with ticketing and ITSM tools
- High school diploma required
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Hours per week | 40 (estimated) |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Licences & certifications | CompTIA A+, CompTIA Network+, ITIL Foundation |
| Education | High school (required), College diploma (preferred) |
| Fields of study | Information technology |
Summary and details written by AI from the posting; the employer’s posting is the authority.
RSG Global
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Job description
Company Description RSG Global is a leading technology provider serving innovative consumer brands and retailers worldwide for over 30 years. The company delivers advanced solutions in in-store digital transformation, global service desk support, break-fix services, network operations, and security operations, all designed to enhance efficiency and reduce downtime. RSG Global partners with well-known brands providing technologies that streamline processes and drive sustainable growth. With a team of highly skilled professionals across 50+ countries, RSG Global offers 24/7 global support and expert advisory services to help clients navigate digital transformation and evolving market trends.
Role Description This full-time Helpdesk Level 2 role is an on-site position based in Toronto ON. The role is responsible for providing advanced technical and help desk support to end users, including diagnosing and resolving hardware, software, and network issues, particularly related to desktop computers and retail technology environments. Day-to-day tasks include handling escalated tickets from Level 1 support, performing in-depth troubleshooting, documenting solutions, and following established incident and request management processes. The Helpdesk Level 2 team member will interact regularly with internal stakeholders and client staff, deliver high-quality customer support, and collaborate with other technical teams to ensure stable and reliable IT operations.
Qualifications
Role Description This full-time Helpdesk Level 2 role is an on-site position based in Toronto ON. The role is responsible for providing advanced technical and help desk support to end users, including diagnosing and resolving hardware, software, and network issues, particularly related to desktop computers and retail technology environments. Day-to-day tasks include handling escalated tickets from Level 1 support, performing in-depth troubleshooting, documenting solutions, and following established incident and request management processes. The Helpdesk Level 2 team member will interact regularly with internal stakeholders and client staff, deliver high-quality customer support, and collaborate with other technical teams to ensure stable and reliable IT operations.
Qualifications
- Strong technical support and help desk support skills, with experience handling escalated issues and complex service requests.
- Proficiency in troubleshooting, including diagnosing and resolving hardware, software, and basic network problems.
- Hands-on experience with desktop computers, operating systems (e.g., Windows), peripherals, and common office and retail applications.
- Customer support skills with a focus on clear communication, empathy, and timely resolution of user issues.
- Experience with ticketing systems and IT service management (ITSM) tools.
- Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN) is preferred.
- Ability to work on-site, manage priorities, and handle multiple incidents in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation) or equivalent experience are beneficial.
- Previous experience in a retail or multi-site support environment is an asset.
- High school diploma required; associate’s degree or higher in IT or related field is an advantage.
Journal
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