Identity and Access Management (IAM) Operations Manager

Permanent Full Time

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The Manager, IAM Access Operations leads enterprise Identity and Access Management operations while driving identity security strategy, control effectiveness, and cyber resilience. The role is accountable for end-to-end identity lifecycle operations, privileged access governance, CIAM, MFA, directory services, audit readiness, and identity security monitoring. Approximately 70% of responsibilities are focused on IAM operations and service delivery, while 30% are dedicated to identity security governance, threat reduction, and risk management.

Key Accountabilities:

• Lead IAM operations supporting provisioning, deprovisioning, access modifications, directory services, MFA, SSO, CIAM and privileged access management.
• Manage operational teams, suppliers, and service providers to meet SLAs and KPIs.
• Oversee audit coordination, compliance remediation and access governance controls.
• Drive continuous improvement, automation, and operational excellence initiatives.
• Partner with IAM Engineering and Architecture on transition, deployment and operationalization of new capabilities.
• Provide leadership for incident, problem and change management activities related to IAM.
• Develop operational metrics and executive reporting dashboards.
• Lead stakeholder engagement across business units and technology teams.
• Ensure staff development, succession planning and team engagement.
• Govern identity lifecycle processes and segregation of duties controls.
• Lead identity security risk assessments and control maturity initiatives.
• Monitor identity-related threats, privileged access risks and insider threat indicators.
• Drive adoption of Zero Trust identity principles and security best practices.
• Partner with Cyber Security teams to strengthen authentication, authorization and monitoring capabilities.
• Oversee identity security controls including PAM, MFA, conditional access and federation security.
• Review identity security incidents and coordinate remediation activities.
• Support regulatory compliance requirements and security assessments.
• Develop identity security roadmaps, standards and procedures.
• Identify opportunities to reduce identity attack surface and improve resilience.
• Provide executive reporting on identity security posture, risks and trends.

Identity Security Responsibilities:

• Own and mature identity security operational controls.
• Oversee PAM governance, privileged account reviews and credential protection.
• Monitor identity threat signals and coordinate investigations.
• Implement control improvements aligned with Zero Trust and cybersecurity frameworks.
• Support cyber audits, security assessments and regulatory reviews.
• Maintain identity security metrics and risk reporting.

Qualifications

• 10+ years managing enterprise IAM operations.
• Experience with IGA, PAM, MFA, SSO, Active Directory and cloud identity platforms.
• Strong knowledge of IAM governance, audits, risk management and compliance.
• Experience leading operational and security-focused teams.
• Excellent communication, stakeholder management and leadership skills.
• Knowledge of ITIL, ITSM and cybersecurity frameworks.

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The base salary for this position is between $120,000 - $150,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

• Financial Security: Company-matching pension plan, share ownership program and additional investment options.

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted.

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