Igloofest VIP Experience Hostess

Igloofest VIP Experience Hostess

Looking for a job where your weekends are all about music, sunshine, good vibes, and teamwork? Welcome to Igloofest.

Since 2007, Igloofest has brought together thousands of music lovers who come to dance under the stars in Montreal’s Old Port. With its unique winter setting blending into the surrounding steel structures, striking architectural stage design, lineup featuring top local and international artists, playful and immersive Igloovillage, and its famous outrageous snowsuit contest, Igloofest has become one of Montreal’s trendiest events and one of the most celebrated winter festivals in Canada.

Joining our crew means helping create the experience enjoyed by thousands of festivalgoers every week. If you thrive in a fast-paced environment, enjoy working outdoors, and want to be part of a team fueled by positivity and great energy, we’d love to meet you. Winter flies by. You might as well spend it with an amazing Ékip.

Your Mission :

To ensure that every guest feels welcomed, valued, and supported throughout their entire experience, you work alongside a team dedicated to delivering a seamless VIP journey before, during, and after events. Reporting to the Marketing Coordinator, you play a key role in creating a warm, personalized, and effortless VIP experience for every guest. From event preparation to on-site hosting, you coordinate reservations, respond to client needs, and act as the main point of contact between guests and internal teams. Through your professionalism, strong organizational skills, and attention to detail, you help ensure smooth operations while creating memorable experiences that exceed expectations for VIP guests.

Your Responsibilities :

• Welcome VIP guests warmly and escort them to their reserved tables.
• Ensure guests’ comfort throughout the event and serve as the primary liaison between VIP guests and the service team.
• Maintain a consistent and proactive presence in the VIP area to deliver an exceptional guest experience.
• Respond to client inquiries before and during events via email, text message, or in person.
• Handle special requests and guest concerns with professionalism, composure, and efficiency, escalating situations that require additional support to the coordination team.

Direct supervisor :

• Host team lead
• Commercialisation supervisor
  

What We're Looking For :

• Ability to work outdoors in winter conditions and cold weather.
• Previous experience delivering premium customer service, VIP guest relations, concierge services, or event support.
• Strong interpersonal and communication skills, with a diplomatic approach and a high level of professionalism and discretion.
• Polished and professional presentation, combined with a keen eye for detail.
• Ability to remain composed under pressure, manage multiple priorities, and resolve unexpected situations efficiently.
• Comfortable using digital tools and event technology, including tablets, mobile applications, and related platforms.
• Excellent command of both French and English, with strong verbal and written communication skills.

Why Join the Team :

• Complimentary access to all Multicolore events throughout the season
• Entry to events hosted by the Club social Terrain
• 2 complimentary tickets per season for Igloofest (2 regular tickets)
• Exclusive discounts on food and beverages at our events

Multicolore is home to some of Montréal’s most iconic events, including Piknic Électronik, Igloofest, Village au Pied-du-Courant, Palomosa, and MURAL, along with its event production division, Multicolore Projects and LNDMRK, and its Music division.

We imagine, develop, and produce unique experiences that bring people together, entertain audiences, and shine a spotlight on artists from here and around the world. For more than 20 years, we’ve helped position Montréal as an innovative, creative, and internationally recognized hub for live events and cultural experiences.