Igloofet Guest Services Attendant

Igloofet Guest Services Attendant

Looking for a job where your weekends are all about music, sunshine, good vibes, and teamwork? Welcome to Igloofest.

Since 2007, Igloofest has brought together thousands of music lovers who come to dance under the stars in Montreal’s Old Port. With its unique winter setting blending into the surrounding steel structures, striking architectural stage design, lineup featuring top local and international artists, playful and immersive Igloovillage, and its famous outrageous snowsuit contest, Igloofest has become one of Montreal’s trendiest events and one of the most celebrated winter festivals in Canada.

Joining our crew means helping create the experience enjoyed by thousands of festivalgoers every week. If you thrive in a fast-paced environment, enjoy working outdoors, and want to be part of a team fueled by positivity and great energy, we’d love to meet you. Winter flies by. You might as well spend it with an amazing Ékip.

Your Mission :

Each festival day starts with welcoming guests as they arrive on site. In this role, you'll help create a smooth, safe, and welcoming entry experience by checking tickets and credentials and following entry procedures. Working directly with festivalgoers, you'll answer questions, provide directions when needed, and help maintain an organized and positive atmosphere. Your professionalism, good judgment, and customer service skills will play an important role in keeping operations running smoothly and ensuring guests have a great experience from the moment they arrive.

Screening Profile

Your responsibilities:

• Screen festivalgoers and inspect their bags to detect any prohibited items or substances on site;
• Follow established security procedures with professionalism and attention to detail;
• Work closely with the security team;
• Report any unusual situations or prohibited items according to established procedures;
• Provide a respectful and professional experience for festivalgoers during screenings.
  

Specific qualifications:

• Good physical fitness;
• Ability to perform repetitive movements, including frequent squatting;
• Strong observation skills and sound judgment.

Ticket Scanning Profile

Your responsibilities:

• Verify festivalgoers’ entry rights using a scanning device;
• Validate tickets and access credentials according to established procedures;
• Check ticket holders’ identification when required;
• Identify and report any irregularities or discrepancies;
• Deliver a fast, efficient, and friendly welcome experience at entry points.
  

Specific qualifications:

• Comfortable using technology and scanning equipment;
• Detail-oriented and attentive;
• Ability to work effectively in a high-volume environment.

Wayfinding Profile

Your responsibilities:

• Direct festivalgoers to the appropriate areas and access points;
• Help maintain a smooth and safe flow of traffic in walkways and movement zones;
• Collaborate with security and guest services teams to ensure efficient crowd circulation.
  

Specific qualifications:

• Excellent verbal communication skills;
• Clear, strong, and easily audible speaking voice;
• Positive and energetic attitude;
• Comfortable interacting with large groups;
• Ability to stay engaged, alert, and proactive in a busy environment.

Access Control Profile

Your responsibilities:

• Manage access to various areas of the site;
• Verify that festivalgoers hold the appropriate ticket, pass, accreditation, or credentials required for the designated area;
• Work closely with security teams and site supervisors in special situations;
• Enforce access procedures while maintaining a professional, courteous, and customer-focused approach.

Specific qualifications:

• Strong leadership presence and confidence;
• Ability to enforce rules with firmness, professionalism, and respect;
• Skilled at handling sensitive situations and access denials calmly and professionally.
  

What We're Looking For :

• Ability to work outdoors in winter conditions and cold weather.
• Strong customer service skills and the ability to interact confidently and professionally with festivalgoers.
• Excellent verbal communication skills, with the ability to convey information clearly, accurately, and professionally.
• Sound judgment and attention to detail when applying procedures, policies, and regulations.
• Friendly, courteous, and professional demeanor at all times.
• Ability to remain calm, composed, and effective in a fast-paced and high-volume environment.
• Strong sense of direction and the ability to guide visitors to the appropriate locations and services based on their needs.
• Self-motivated, dependable, and accountable, with a strong sense of responsibility.
• Team-oriented mindset and the ability to collaborate effectively to ensure smooth event operations.

Why Join the Team :

• Complimentary access to all Multicolore events throughout the season
• Entry to events hosted by the Club social Terrain
• 4 complimentary tickets per season for Piknic Électronik (including 2 regular tickets and 2 OfF Piknic tickets)
• Exclusive discounts on food and beverages at our events

Multicolore is home to some of Montréal’s most iconic events, including Piknic Électronik, Igloofest, Village au Pied-du-Courant, Palomosa, and MURAL, along with its event production division, Multicolore Projects and LNDMRK, and its Music division.

We imagine, develop, and produce unique experiences that bring people together, entertain audiences, and shine a spotlight on artists from here and around the world. For more than 20 years, we’ve helped position Montréal as an innovative, creative, and internationally recognized hub for live events and cultural experiences.