Posted 2 hours ago
Implementation Architect
@ Dropbox
Remote in Canada
Overview
Dropbox is hiring an Implementation Architect to configure, implement and launch its solutions for SMB, mid-market and enterprise customers. The role owns several concurrent implementations from kickoff through post-launch handoff, including identity and access setup. The posting states a salary range of $133,000 to $180,000 CAD.
Responsibilities:
- Own several concurrent customer implementations from kickoff to handoff
- Translate solution designs into implementation plans and acceptance criteria
- Support SSO/SAML, SCIM and identity provisioning setup
- Lead customer workshops, enablement sessions and handoffs
- Troubleshoot issues and escalate to Architecture, Engineering or Security
Requirements summary:
- Hands-on experience implementing SaaS products
- Experience with enterprise identity and access configuration
- Ability to deliver standard and moderately complex implementations
- Strong documentation and customer communication skills
- Asset: Python, JavaScript, REST APIs or content migration experience
Tools & skills
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-11-13
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Dropbox
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Dropbox is the one place to keep life organized and keep work moving.
Full company description
Dropbox is the one place to keep life organized and keep work moving. With more than 700 million registered users across 180 countries, we're on a mission to design a more enlightened way of working. To learn more about working at Dropbox, visit jobs.dropbox.com We also have a few simple guidelines to keep this space respectful and productive. Please avoid: - Harassing other people or using language that’s hateful, offensive, vulgar, or advocates violence - Trolling, fraud and spamming - Violating someone else’s rights or privacy - Advertising or soliciting donations - Link baiting - Posting off topic comments or thread hijacking We may remove comments that violate these guidelines.
- LinkedIn followers
- 526,561
- People associated on LinkedIn
- 4,220
- Reported office locations
- 1800 Owens St, San Francisco, California 94158, US
- 1 Hatch Street Upper, Dublin, County Dublin 2, IE
- Am Kaiserkai 69, Hamburg, HH 20457, DE
- 701 5th Ave, Seattle, WA 98104, US
- Business categories
- Consumer
- Higher Education
- File Sharing
- Productivity Tools
- Education
- Web Hosting
- Collaboration
- Enterprise Software
- Secondary Education
- Private Cloud
- Other recorded names
- Dropbox
- Specialties
- Cross-platform file sync
- File sharing
- Online backup
- Cloud storage
- Collaboration
- smart workspace
- team communication
- and productivity
- Profile identifies a recruitment agency
- No
- Reported total investment
- 2,809,215,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Dropbox is the one place to keep life organized and keep work moving. With more than 700 million registered users across 180 countries, we're on a mission to design a more enlightened way of working. To learn more about working at Dropbox, visit jobs.dropbox.com We also have a few simple guidelines to keep this space respectful and productive. Please avoid: - Harassing other people or using language that’s hateful…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 1,001-5,000 employees |
| Headquarters | San Francisco, California |
| Organization type | Public Company |
| Year founded | 2007 |
| Specialties | Cross-platform file syncFile sharingOnline backupCloud storageCollaborationsmart workspaceteam communicationand productivity |
| Open jobs on Jobsy | 12 |
| View page |
Role Description
As an Implementation Architect at Dropbox, you will help customers successfully configure, implement, and launch Dropbox solutions across SMB, mid-market, and enterprise environments.You will own multiple concurrent implementations, guiding customers through configuration, integrations, identity setup, migrations, testing, enablement, go-live, and post-launch handoff. You will translate agreed solution designs into practical implementation plans, identify risks early, troubleshoot common technical issues, and keep customers and internal teams aligned through delivery.
This role is designed for someone with hands-on experience implementing SaaS products who can independently deliver standard and moderately complex implementations using established approaches. You will work closely with Technical Architects, Customer Success, Support, Sales, and partners. You will also help improve implementation consistency by contributing lessons learned, reusable documentation, and practical feedback from customer deployments.
Responsibilities
- Own several concurrent customer implementations from kickoff through configuration, testing, go-live, and post-launch handoff.
- Translate agreed solution designs and customer requirements into clear implementation plans, milestones, dependencies, and acceptance criteria.
- Support enterprise identity and access use cases including SSO/SAML, SCIM, identity provisioning, and permission configuration.
- Lead customer implementation workshops, technical working sessions, status meetings, enablement sessions, and implementation handoffs.
- Troubleshoot implementation issues using established tools, documentation, and escalation paths; identify when issues require support from Technical Architecture, Engineering, Security, Product, or Support.
- Document implementation decisions, configurations, testing results, risks, and handoff requirements clearly for customers and internal teams.
- Use approved AI and technical tools to accelerate implementation documentation, troubleshooting, scripting, testing, and knowledge capture while maintaining responsibility for output quality and accuracy.
Requirements
- Own several concurrent customer implementations from kickoff through configuration, testing, go-live, and post-launch handoff.
- Translate agreed solution designs and customer requirements into clear implementation plans, milestones, dependencies, and acceptance criteria.
- Support enterprise identity and access use cases including SSO/SAML, SCIM, identity provisioning, and permission configuration.
- Lead customer implementation workshops, technical working sessions, status meetings, enablement sessions, and implementation handoffs.
- Troubleshoot implementation issues using established tools, documentation, and escalation paths; identify when issues require support from Technical Architecture, Engineering, Security, Product, or Support.
- Document implementation decisions, configurations, testing results, risks, and handoff requirements clearly for customers and internal teams.
- Use approved AI and technical tools to accelerate implementation documentation, troubleshooting, scripting, testing, and knowledge capture while maintaining responsibility for output quality and accuracy.
Preferred Qualifications
- Experience implementing enterprise collaboration, content management, workflow automation, productivity, or adjacent SaaS platforms.
- Experience with content migration tools or large-scale data movement.
- Familiarity with scripting using Python, JavaScript, or a comparable language.
- Experience working with REST APIs, authentication models, webhooks, or integration platforms.
- Familiarity with AI-assisted technical workflows such as Cursor, Codex, Claude Code, or similar tools.
- Experience creating reusable implementation documentation, templates, or delivery playbooks.
Durable Skills
AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:
- Awareness: Understand yourself and others.
- Judgment: Evaluate information and make decisions in complex situations.
- Adaptability: Learn, adjust, and stay effective through change.
- Connection: Communicate, collaborate, and build trust.
To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.
Compensation
Canada Pay Range
$133,000—$180,000 CAD
Journal
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