In-Service Support (ISS) Administrator

About Patlon

Patlon Aircraft & Industries Ltd. is a Canadian aerospace and defense distributor with nearly 75 years of

history. We supply and support manufacturers, aviation operators, and the Department of National Defense across a broad range of technical products and services. Our Milton office is a close-knit team of roughly 40 people, lean, experienced, and relationship driven. Every role here is visible and meaningful.

The Role

Carry out support for the ISS Manager (and Team), assisting with day-to-day tasks and maintaining

momentum with regard to material movements, equipment distribution, and associated lifecycle activities.

This position is highly sensitive and requires eligibility for government Secret (Level II) clearance, including thorough background checks, given Patlon's work in the defense sector.

Key Responsibilities

• Document preparation and population of critical data.
• Conduct and follow through on email and verbal communications with end user / customer.
• Collect, record, and accurately track message trails in tandem with each project or deployment.
• Work with ISS Manager to meet forecasted requirements of equipment distribution and cycle exchanges. Ensure timely and e􀆯icient workflow based on cycle demand.
• Continuous monitoring of equipment in transit (“in to” and “out of” Patlon).
• Assist ISS Technician(s) with equipment preparation and/or evaluation on a required basis.
• Conduct Inventory spot checks at the request of ISS Manager.
• Maintain eligibility for Secret (Level II) clearance.
• Must be able to be assessed under the Controlled Goods Program.
• Follow all workplace health and safety procedures, particularly in shop and lab environments.
• Support the Manager on program-specific work, including but not limited to:

o Data Entry (Excel and Access)

o Calibration Scheduling

o Stock Discrepancy & Failure Investigations

o Report Generation

o Deployment Tracking

o Logistics Coordination

o Historical Trending

o Supply Orders in conjunction with the ‘Patlon Order Desk Team’ when required.

What You Bring

• Post Secondary Diploma or Degree in Supply Chain, Technology, Lifecycle Management, or equivalent.

• 3+ years of experience in Inventory Management and/or Equipment Tracking.

• Strong verbal and written communication skills, with professionalism to work with Canadian Armed

Forces personnel at all ranks

• Working proficiency in Microsoft Office (Particularly Word, Excel, and Outlook).

• Comfortable working within an ERP system.

• Strong logistical skills, reasoning, and troubleshooting capabilities.

• Natural abilities toward document accuracy, flexibility, versatility, resourcefulness, & adaptability.

Physical Requirements and Work Conditions

• While most of this role will be carried out in the front office, there will be occasional requirements to work in a shop/lab environment for certain periods based on work demand. This includes a need to stand, bend, kneel, and lift (up to 15 lbs).
• This is an in-person role requiring the candidate to be present in the Milton office 5 days a week.
• Given the security clearance requirement, this position is ONLY open to Canadian citizens and/or permanent residents.