Posted 23 days ago
Inflight Operations Coordinator - West
@ Jazz Aviation LP
Vancouver, British Columbia
Overview
Jazz Aviation LP is hiring an Inflight Operations Coordinator for its West region to support line operations, on-time performance and flight attendant administration. The role covers delay and cancellation follow-up, absence and leave management, irregularity reports, uniform and modified-work programs, and liaison with other departments. Full-time.
Responsibilities:
- Track daily delays and cancellations to determine root causes
- Manage irregularity reports and passenger complaint investigations
- Manage flight attendant leave and return-to-work checklists
- Administer the modified work, base swap and uniform programs
- Monitor the inflight inbox and phone line and route requests
Requirements summary:
- High school diploma required
- Restricted Area Identification Card (RAIC) required
- Advanced skills in Microsoft Office
- Strong organization and attention to detail
- Ability to handle highly sensitive information
- English fluency or working knowledge required
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · taleo
- Employer posting date
- 2026-10-15
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Administrative |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Restricted Area Identification Card (RAIC) |
| Education | High school (required) |
| Perks mentioned | Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Jazz Aviation LP
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Come fly with us! 🛫🍁🛬 Envolez-vous avec nous!
Full company description
Proudly rooted in Canadian aviation since the 1930s, Jazz operates more flights to more Canadian destinations than any other carrier. We connect communities large and small across Canada and the United States under the Air Canada Express brand. As a key part of Air Canada’s North American strategy, Jazz complements the mainline schedule by flying to major centres during off-peak times and providing essential service to regional markets. Our operations are powered by a Capacity Purchase Agreement (CPA) with Air Canada, under which we operate flights on their behalf. This unique commercial model offers flexibility and network connectivity for Air Canada. Jazz is proud to be Air Canada’s primary regional partner. At Jazz, our people are our strength. Our dedicated team of 4,200 aviation professionals is committed to delivering safe, reliable, and customer-focused service every day. Jazz is based in Halifax, Nova Scotia with regional offices in Toronto, Montreal, Vancouver and Calgary. Jazz is a wholly owned subsidiary of Chorus Aviation Inc.
- LinkedIn followers
- 42,346
- People associated on LinkedIn
- 2,860
- Reported office locations
- 310 Goudey Drive, Enfield, Nova Scotia B2T 1M6, CA
- Other recorded names
- Jazz Aviation LP
- Specialties
- Airlines Training Charters Regional Flight
- Profile identifies a recruitment agency
- No
Proudly rooted in Canadian aviation since the 1930s, Jazz operates more flights to more Canadian destinations than any other carrier. We connect communities large and small across Canada and the United States under the Air Canada Express brand. As a key part of Air Canada’s North American strategy, Jazz complements the mainline schedule by flying to major centres during off-peak times and providing essential…
| Field | Value |
|---|---|
| Industry | Airlines and Aviation |
| Company size | 1,001-5,000 employees |
| Headquarters | Enfield, Nova Scotia |
| Organization type | Public Company |
| Year founded | 2001 |
| Specialties | Airlines Training Charters Regional Flight |
| Open jobs on Jobsy | 52 |
| View page |
The opportunity
To assist and support the line operations while contributing to On Time Performance (OTP) and a safe operation. Provide and coordinate regional support to the Inflight Operations Managers, Inflight Regional Managers and Flight Attendants. Liaise with other departments and outside parties.
Key responsibilities
- Follow up on day-to-day delays and cancellations in the region to determine root causes;
- Inform/guide Flight Attendants on on-time performance processes;
- Provide OTP reports to the Inflight Operations Managers and Regional Managers on trends and issues that may require additional follow up and participate in OTP improvement initiatives;
- Manage all Inflight & OBP Irregularity reports;
- Categorize reports, initiate investigations, and provide responses to Flight Attendants as required;
- Provide Absenteeism reports to the Inflight Operations Managers and Regional Managers on trends and issues that may require additional follow up;
- Follow up on Flight Attendant absences in the region;
- Manage leave and return to work checklists for all MAT, PAT, and LOA;
- Assist with leave and return to work checklists for all STD, LTD, and WCB;
- Provide monthly crew movement reports to Crew Resources;
- Manage the Base Swap program in consultation with Crew Planning, Labour and Inflight Regional Managers;
- Prepare and process line assessment paperwork for Inflight Operations Managers;
- Initiate passenger complaint and crew conflict investigations;
- Administrate the Flight Attendant Modified Work program and submit their time sheets;
- Perform other duties as assigned by Inflight Regional Manager or Inflight Operations Manager;
- Manage the Flight Attendant Uniform program and liaise with Unisync regarding Flight Attendant uniform issues; provide support to Flight Attendants with respect to uniform issues;
- Monitor Inflight email inbox and phone line; Manage and respond to routine Flight Attendant requests; Forward messages to appropriate Inflight Operations Manager as required;
- Liaise with various departments on behalf of Inflight Services;
- Communicate regularly with department managers;
- Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety and the safety of co-workers and customers.
Required qualifications
- High school diploma;
- Must obtain and maintain a Restricted Area Identification Card (RAIC);
- Advanced skills in MS Office Word, Excel, Outlook, Teams and PowerPoint;
- Exceptional organizational skills;
- Attention to detail;
- Self-motivated and resourceful;
- Possess strong written and oral communication skills;
- Must be professional and have the ability to deal with highly sensitive information;
- Problem solving and analytical skills;
- Ability to meet deadlines;
- Ability to multi-task;
- English language fluency or working knowledge;
Preferred qualifications
- Post-graduate degree or diploma;
- Knowledge of software/systems: Etrip, Rainmaker, Jazznet, Safety & Quality data base (Coruson), CrewTrac, etc.;
- Previous work experience in an administrative role;
- Previous experience working in a mixed union and non-union environment;
- French language fluency or working knowledge.
Benefits of joining our award-winning team
- Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
- Secure your long-term financial well-being with our competitive, employer-supported retirement savings programs (defined contribution pension plan or voluntary group RRSP) for permanent employees.
- Benefit from a comprehensive health and wellness package, including health, dental, life, and accident insurance to keep you and your loved ones protected.
About Jazz Aviation LP
Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.
With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.
Join our award-winning team and be part of shaping the future of regional aviation!
Our commitment to diversity, equity, inclusion, and accessibility
We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at [email protected].
Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.
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