Posted 24 days ago
Information Technology Field Technician
@ Soroc Technology
Oakville, Ontario
Overview
Soroc Technology is hiring a contract Level 2/3 IT Support Specialist, about 20 hours per week with potential to reach 40, primarily Tuesdays and Thursdays, based in Oakville, ON. The work is onsite and field-based, providing hands-on desktop, network and infrastructure support across corporate offices, pharmacies and clinics in the Greater Toronto Area. A valid driver's licence and reliable vehicle are required for travel between GTA locations.
Responsibilities:
- Troubleshoot hardware, software and network issues
- Provide onsite and field support across GTA locations
- Administer user accounts and enterprise IT systems
- Manage and prioritize support tickets
Requirements summary:
- 3 to 5+ years of Level 2 corporate IT support
- Working knowledge of TCP/IP, DNS, DHCP and LAN/WAN
- Experience with Microsoft 365 and Active Directory
- Experience with ServiceNow or similar ticketing systems
- Valid driver's licence and reliable vehicle
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 3+ years |
| Hours per week | 20 |
| Schedule | day |
| Travel | air: none · ground: moderate |
| Work setting | Office, Client sites, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Driver’s licence | required, own vehicle |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Soroc Technology
| Field | Value |
|---|---|
| Open jobs on Jobsy | 7 |
IT Support Specialist (Level 2/3) - Onsite & Field Support
Location: Oakville, ON (Travel throughout the Greater Toronto Area)
Employment Type: Contract, Part-Time (Potential for Full-Time)
Hours: Approximately 20 hours per week, with potential to increase to 40 hours
Schedule: Primarily Tuesdays and Thursdays, with flexibility based on business requirements
Start Date: ASAP
Work Arrangement: Onsite / Field-Based
Position Overview
Our client is seeking an experienced and self-sufficient IT Support Specialist (Level 2/3) to provide hands-on technical support across multiple locations throughout the Greater Toronto Area (GTA).
The successful candidate will be responsible for troubleshooting and resolving hardware, software, networking, and infrastructure-related issues while supporting day-to-day IT operations across corporate offices, pharmacies, clinics, and other business locations.
This role will be primarily based out of the client's central office in Oakville, Ontario, with regular travel to surrounding GTA locations as required.
The ideal candidate is a proactive, customer-focused IT professional who can work independently, manage competing priorities, and provide reliable technical support to employees and senior leadership.
Required Qualifications
- 3–5+ years of experience providing Level 2 desktop, deskside, field, or infrastructure IT support in a corporate environment.
- Strong hands-on troubleshooting experience with Windows operating systems, desktops, laptops, printers, and peripheral devices.
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN connectivity, switches, and routers.
- Experience diagnosing hardware failures, network connectivity issues, and general infrastructure-related problems.
- Familiarity with Microsoft 365, Active Directory, user account administration, and standard enterprise IT environments.
- Experience using IT service management platforms such as ServiceNow or similar ticketing systems.
- Ability to independently troubleshoot technical issues, prioritize support requests, and manage multiple tasks.
- Strong communication, customer service, and interpersonal skills, with the ability to support employees at all organizational levels.
- Demonstrated professionalism, discretion, and ability to maintain confidentiality when supporting sensitive business operations.
- Valid driver's license and reliable access to a vehicle for travel between GTA locations.
- Flexibility to accommodate evolving business requirements and potential increases in weekly working hours.
Journal
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