Information Technology (IT) Support Specialist

Are you passionate about using technology to make a meaningful impact? Do you thrive on solving problems, helping others, and contributing to a purpose-driven organization? If so, we invite you to join The Mustard Seed as an IT Support Specialist.

Reporting to the Manager, Information Technology, the IT Support Specialist serves as a key member of the IT team and a trusted resource for employees across the organization. This role is responsible for providing responsive technical support, managing and prioritizing service requests, troubleshooting complex issues, and ensuring the reliability of critical technology systems.

Beyond day-to-day support, the successful candidate will contribute to system administration, cloud-based technologies, cybersecurity best practices, and continuous improvement initiatives that enhance service delivery across the organization. Working in a collaborative and mission-focused environment, you will have opportunities to develop your technical expertise, take on increasingly complex responsibilities, and advance your career within a growing IT team.

This position is ideal for an experienced Service Desk Technician or IT professional who is ready to take the next step into a broader, more strategic support role while making a tangible difference in the lives of vulnerable individuals and communities.

Employment Type: Full-time
Schedule: Monday to Friday, 8:00AM to 4:00PM
Reporting to: Manager, Information Technology
City: Edmonton
Number of Positions to Fill: 1
RFR #: 2227

DUTIES AND RESPONSIBILITIES:

• Serve as the primary point of contact for IT support requests, logging, troubleshooting, and resolving incidents.
• Provide first-level and advanced technical support for hardware, software, access, and network issues.
• Escalate complex issues to internal IT staff or vendors and track resolution to completion.
• Configure and set up employee equipment, ensuring proper installation of operating systems, software, and security tools.
• Support onboarding and offboarding, including account creation, permissions, device provisioning, and deactivation.
• Administer Active Directory and Microsoft 365 accounts, including password resets and group management.
• Assist in purchasing IT hardware, software, and supplies, maintaining inventory and asset records.
• Support Windows OS, server, and network infrastructure maintenance, monitoring, and upgrades.
• Assist with network security, access controls, system backups, disaster recovery, and cloud platform support (Microsoft 365, SharePoint, Salesforce, UKG).
• Participate and/or support in system administration, development projects, and web/cloud integration initiatives, including APIs and custom forms.
• Document IT processes and create knowledge base articles; proactively recommend process improvements and technical solutions.
• Ensure new technologies have appropriate documentation, support plans, and training for successful deployment.
• Foster a work environment aligned with The Mustard Seed’s statement of faith and values, emphasizing customer service, quality, innovation, and teamwork.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS AND SKILLS

• Completion of college courses or programs in computer science, programming, or network administration, or equivalent experience.
• Certifications in Microsoft products, servers, or network technology are an asset.
• Minimum two years of relevant IT experience; Service Desk Technician experience preferred.
• Strong knowledge of Microsoft operating systems, software, server backup tools, and troubleshooting tools (Task Manager, Reliability Monitor, Device Manager).
• Familiarity with network infrastructure (routers, switches, wireless access points, cabling).
• Experience with Azure, SharePoint, Salesforce, or other cloud-based platforms.
• Experience in system administration, development, or IT project support preferred.
• Proficiency in PHP and Python is an asset.
• Excellent communication, interpersonal, and problem-solving skills, with the ability to explain technical solutions clearly.
• Team-oriented, self-aware, and committed to organizational goals.

WORKING CONDITIONS

• Moderate to extreme mental effort for problem-solving, incident management, and high-pressure situations.
• Moderate physical effort, including keyboarding, data entry, and occasional lifting up to 50 lbs.
• Ability to manage multiple projects and priorities simultaneously.
• Flexibility to work outside regular business hours, including weekends.
• Prolonged periods of sitting in front of computer monitors.

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

This position requires the use of a company vehicle. Candidate must have and maintain valid driver’s licence and will need to consent to a driver’s abstract request.

COMPENSATION & BENEFITS

• The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.
• All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our Careers page to see more job opportunities.