Posted 4 days ago
Inside Sales Centre (ISC) Supervisor
@ Dunn Group
British Columbia
Overview
Dunn Group is hiring an Inside Sales Centre (ISC) Supervisor to lead and coach a team of Inside Sales Consultants booking appointments for Renewal by Andersen across British Columbia and Alaska. The role is primarily remote, combining team leadership, call quality review, and Manager on Duty rotations. Pay is $60,000 base with $100,000 OTE and up to $120,000 potential earnings, plus a monthly performance bonus.
Responsibilities:
- Lead, coach, and develop a team of Inside Sales Consultants
- Monitor call quality and track team performance metrics
- Serve as Manager on Duty on a rotating basis
- Recruit, interview, onboard, and train new team members
Requirements summary:
- Leadership experience in a call centre or inside sales environment
- Demonstrated experience coaching and developing employees
- Comfort with CRM systems, reporting tools, and Microsoft Office
- Experience in a fast-paced, metric-driven environment
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-03
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Sales |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Performance bonus, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Dunn Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The full-service replacement window and door division of Andersen Corporation
Full company description
Renewal by Andersen is the full-service window and door replacement division of Andersen Corporation, a trusted name in quality and innovation for over 120 years. Since opening our first store in Minnesota in 1995, we’ve expanded to over 100 markets across the U.S., becoming one of the largest replacement window companies in the country. What sets us apart? Our people. We’re a network of #DifferenceMakers dedicated to improving the lives of our homeowners, team members, families and communities. At Renewal by Andersen, we’re driven by a commitment to exceptional service and creating meaningful opportunities. Ready to make an impact with us? Discover your future at Renewal by Andersen: www.renewalbyandersen.com/careers
- LinkedIn followers
- 32,619
- People associated on LinkedIn
- 11,263
- Reported office locations
- 9900 Jamaica Avenue S, Cottage Grove, MN 55016, US
- Business categories
- Building Material
- Customer Service
- Other recorded names
- Andersen Corporation/Renewal by Andersen
- Dunn Group
- Andersen Corporation
- Renewal by Andersen
- Renewal by Andersen Metro & Midwest
- Specialties
- Window Replacement
- Door Replacement
- Custom Windows
- Energy-Efficient Windows
- Patio Doors
- Entry Doors
- Home Improvement
- Professional Installation Services
- and Design Consultation
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Renewal by Andersen is the full-service window and door replacement division of Andersen Corporation, a trusted name in quality and innovation for over 120 years. Since opening our first store in Minnesota in 1995, we’ve expanded to over 100 markets across the U.S., becoming one of the largest replacement window companies in the country. What sets us apart? Our people. We’re a network of #DifferenceMakers dedicated…
| Field | Value |
|---|---|
| Industry | Building Construction |
| Company size | 5,001-10,000 employees |
| Headquarters | Cottage Grove, MN |
| Organization type | Privately Held |
| Year founded | 1995 |
| Specialties | Window ReplacementDoor ReplacementCustom WindowsEnergy-Efficient WindowsPatio DoorsEntry DoorsHome ImprovementProfessional Installation Servicesand Design Consultation |
| Open jobs on Jobsy | 4 |
| View page |
Inside Sales Centre (ISC) Supervisor
Location: Remote (British Columbia)
Compensation: $60,000 Base Salary | $100,000 OTE | Up to $120,000 Potential Earnings
Who Does Well Here
You enjoy helping people succeed.
You're passionate about developing others, improving performance, and creating a positive team culture. You understand that achieving results starts with strong coaching, accountability, and employee engagement.
You know how to balance business objectives with employee development and are comfortable having performance conversations, recognizing success, and helping team members overcome challenges.
If you're a people-focused leader who enjoys motivating others and driving results, this could be a great fit.
About the Role
As an ISC Supervisor, you will lead and support a team of Inside Sales Consultants responsible for booking qualified appointments for Renewal by Andersen Design Consultants throughout British Columbia and Alaska.
This role combines leadership, coaching, and operational oversight. You will be responsible for supporting employee growth, maintaining a high-performance culture, and helping the team achieve appointment-setting and customer experience goals.
What You'll Do
- Lead, coach, and develop a team of Inside Sales Consultants.
- Conduct regular one-on-one coaching sessions focused on performance and professional growth.
- Monitor call quality and provide constructive feedback to improve results.
- Support employee engagement, development, and retention.
- Conduct performance reviews and assist with performance management conversations.
- Foster a positive, accountable, and high-performing team environment.
- Monitor daily call Centre operations and support departmental objectives.
- Serve as Manager on Duty (MOD) on a rotating basis.
- Ensure schedule adherence, staffing coverage, and operational efficiency.
- Assist with inbound and outbound call activity during high-volume periods when required.
- Evaluate calls using established quality standards and scorecards.
- Track team performance metrics and identify opportunities for improvement.
- Participate in recruiting, interviewing, onboarding, and training new team members.
- Partner with internal stakeholders to support business initiatives and continuous improvement efforts.
- Support organizational changes and communicate updates effectively to the team.
What You Bring
- Leadership experience within a call Centre, inside sales, customer service, or appointment-setting environment.
- Demonstrated experience coaching, mentoring, and developing employees.
- Strong communication and interpersonal skills.
- Ability to motivate teams and drive accountability.
- Experience working in a fast-paced, metric-driven environment.
- Strong problem-solving, organizational, and decision-making skills.
- Ability to manage multiple priorities effectively.
- Comfortable working with CRM systems, reporting tools, and Microsoft Office applications.
- Experience leading remote or hybrid teams is considered an asset.
Schedule
This is primarily a remote position supporting operations across British Columbia.
Most of your time will be spent in your home office. Working away from the office or outside of normal business hours may occasionally be required to attend ISC training, meetings, events, and related responsibilities.
Operating hours are:
- Monday to Friday: 8:00 AM - 8:00 PM PST
- Saturday & Sunday: 9:00 AM - 5:30 PM PST
Schedules are assigned based on business requirements and leadership coverage needs.
What We Offer
- Monthly performance bonus opportunity
- Standard Health Benefits
- Paid time off
- One-on-one onboarding, continued training, and leadership support
- A growing organization where individual effort has a visible impact
About ProConnect
ProConnect is the Inside Sales Centre supporting Renewal by Andersen operations throughout British Columbia and Alaska. Our team is dedicated to creating exceptional customer experiences while connecting homeowners with trusted Design Consultants.
If you're passionate about coaching, leadership, and helping others succeed, we'd love to hear from you.
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