Posted 3 months ago
Inside Sales & Customer Service Representative
@ R W Tomlinson
Ontario
Overview
R W Tomlinson is hiring an Inside Sales & Customer Service Representative in Vars, ON, for its Ready-Mix Concrete division. The role handles customer inquiries, pricing, quotations, order entry and coordination with plant departments. The posting states a salary range of $65,000 to $75,000 and a primarily office-based schedule with possible flexibility outside business hours.
Responsibilities:
- Respond to customer inquiries, pricing and quotation requests
- Enter customer orders and coordinate delivery details
- Review tender documents for specifications and quantities
- Coordinate with dispatch, production and quality control
- Answer a high volume of incoming calls and emails
Requirements summary:
- High school diploma or equivalent required
- Strong customer service and communication skills
- Proficiency with Microsoft Office applications
- Ability to thrive in a fast-paced, deadline-driven environment
- Experience with SAP, CRM and SharePoint is an asset
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · csod
- Employer posting date
- 2026-07-26
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | day, evening |
| Travel | air: none · ground: minimal |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | High school (required), College diploma (preferred) |
| Fields of study | Business, Sales, Construction Management |
| Perks mentioned | Retirement plan, Tuition support, Performance bonus, Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
R W Tomlinson
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Founded on strength. Guided by vision.
Full company description
Starting with a single-axle dump truck in 1952, R.W. Tomlinson Limited has transformed to become a multidisciplinary company with numerous divisions including construction, aggregate, asphalt, concrete, environmental services and more. Providing a comprehensive range of products and services is how we deliver value for our customers. Our commitment to quality can be seen in our approach to our work, as well as the durability of our end product. Our size gives us the experience, expertise and financial strength to undertake any project. Being privately owned and operated gives us the flexibility to respond quickly to our clients’ changing needs while maintaining long-term business relationships. When you work with our team, you can be assured that you are getting the best people for the job. Our knowledgeable, professional & committed employees have an unwavering work ethic, unparalleled customer service and uncompromising approach to safety and the environment. With more than 50 years of experience, we have gained a reputation for dependability, quality and great service. By focusing on creativity and innovation, Tomlinson finds solutions where others see barriers. Some of our capabilities include: • Complete management and construction of large civil, municipal & commercial infrastructure projects • Complete site development from excavation to asphalt with LEED certified material management • Solutions for infrastructure construction and rehabilitation, storm, sanitary water servicing, sewer and watermain installation, road and bridge construction, environmental servicing, waste management, remediation and demolition, etc. For more information and a full list of capabilities and products offered, please visit our website: http://www.tomlinsongroup.com/
- LinkedIn followers
- 17,549
- People associated on LinkedIn
- 550
- Reported office locations
- 100 Citigate Drive, Ottawa, Ontario K2J 6K7, CA
- Business categories
- Construction
- Service Industry
- Environmental Consulting
- Other recorded names
- R W Tomlinson
- Tomlinson Group of Companies
- Specialties
- Aggregates
- Asphalt
- Construction
- Demolition
- Environmental Services
- Ready-Mix Concrete
- Sewer & Watermain
- Northern Mining
- Aviation Services
- and Data Shredding & Records Management
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Starting with a single-axle dump truck in 1952, R.W. Tomlinson Limited has transformed to become a multidisciplinary company with numerous divisions including construction, aggregate, asphalt, concrete, environmental services and more. Providing a comprehensive range of products and services is how we deliver value for our customers. Our commitment to quality can be seen in our approach to our work, as well as the…
| Field | Value |
|---|---|
| Industry | Construction |
| Company size | 501-1,000 employees |
| Headquarters | Ottawa, Ontario |
| Organization type | Privately Held |
| Year founded | 1952 |
| Specialties | AggregatesAsphaltConstructionDemolitionEnvironmental ServicesReady-Mix ConcreteSewer & WatermainNorthern MiningAviation Servicesand Data Shredding & Records Management |
| Open jobs on Jobsy | 44 |
| View page |
Inside Sales & Customer Service Representative
Reporting to the Sales Manager, the Inside Sales & Customer Service Representative is responsible for supporting sales activities, customer service initiatives, and daily operational requirements within the Ready-Mix Concrete division. This role serves as a primary point of contact for customers, providing pricing, quotations, order entry, account support, and coordination with internal departments to ensure customer needs are met. The successful candidate will deliver exceptional customer service while supporting sales growth and operational efficiency.
Location: Vars, ON
Vacancy Type:New
DUTIES & RESPONSIBILITIES:
Respond to customer inquiries, pricing requests, cash sale (COD) requests, quotations, and special project opportunities.
Review tender documents to identify concrete specifications, quantities, and project requirements.
Prepare, maintain, and distribute pricing information and support the administration of customer pricing programs.
Support sales objectives by maintaining customer relationships and identifying opportunities to grow existing accounts.
Follow up on quotations, bid results, project opportunities, and workload tracking activities.
Review daily invoicing for accuracy and assist with customer account administration.
Enter customer orders accurately and efficiently, ensuring delivery details, schedules, and customer instructions are complete.
Coordinate customer requirements with Dispatch, Production, Quality Control, and Sales teams.
Facilitate mix design requests and technical inquiries with the Quality Control Department.
Promote value-added products and services to customers where appropriate.
Provide customers with product information and application guidance.
Interact regularly with plant personnel to support daily operational requirements.
Answer a high volume of incoming calls and emails in a professional and timely manner.
Maintain accurate records and documentation related to customer accounts, orders, and quotations.
Perform other duties as assigned.
REQUIREMENTS:
Strong customer service orientation with excellent verbal and written communication skills.
Ability to thrive in a fast-paced, high-volume, deadline-driven environment.
Strong organizational, multitasking, and time-management skills.
Demonstrated problem-solving abilities and sound decision-making skills.
Ability to balance customer expectations with operational requirements.
Strong attention to detail and commitment to accuracy.
Self-motivated, dependable, and adaptable to changing priorities.
Ability to build effective working relationships with customers and internal stakeholders.
Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, and Word.
Experience with SAP, CRM systems, and SharePoint is considered an asset.
Ability to read and interpret construction drawings, specifications, and tender documents is considered an asset.
Flexibility to support operational requirements outside regular business hours when required.
WORKING CONDITIONS
Primarily office-based environment with extended periods of sitting, computer work, and telephone use.
Frequent interaction with customers, sales staff, dispatch personnel, and plant operations.
Occasional travel to customer sites, plants, and project locations may be required.
May require flexibility outside standard business hours to support operational and customer needs.
EDUCATION & EXPERIENCE
High school diploma or equivalent is required.
College diploma or university degree in Business, Sales, Construction Management, or a related field is considered an asset.
Previous experience in customer service, inside sales, dispatching, logistics, ready-mix concrete, construction materials, or a related industry is preferred.
Experience reviewing construction drawings, specifications, and tender documents is considered an asset.
Completion of concrete technology or industry-related courses is considered an asset.
Bilingualism (English/French) is considered an asset.
COMPENSATION INFORMATION:
The expected range for this position is $65,000 - $75,000. Placement within the range is dependent on a variety of factors including qualifications and experience.
TOMLINSON OFFERS:
- Competitive wages
- Bonus programs
- Employer paid health and dental benefits
- Extensive training programs and tuition reimbursement
- Retirement benefits program
- Family-oriented team environment
- Employee discounts and other rewards programs
The Tomlinson Group of Companies encourages applications from all qualified candidates. Please contact Human Resources if you need accommodation at any stage of the application process or want more information on our accommodation policies. We are committed to leveraging the latest technology to enhance our recruitment process. We may use AI tools in the screening and selection of candidates to efficiently and fairly assess all applicants. A Recruiter will review all results generated by AI. If you have any questions, please contact our HR department.
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