Posted 8 days ago
Inside Service Agent
@ Allstate
Ontario
Overview
Allstate Insurance Company of Canada is hiring Inside Service Agents to answer service and billing calls and take first notice of loss calls from home. The role involves policy renewals, policy changes, cross-selling auto and property products, and documenting claims. The posting states a full-time schedule of 37.5 hours a week, rotating across 8 am to 8 pm EST weekdays with evening availability required, and a salary range of $47,800 to $73,000 annually.
Pay:
$47,800–$73,000 a year
Responsibilities:
- Answer service and billing calls from policyholders
- Take first notice of loss (FNOL) calls and document loss details
- Manage policy renewals and requested policy changes
- Upsell and cross-sell auto and property products
Requirements summary:
- OTL or General Level 1 insurance licence, or willingness to obtain
- 1 to 3 years of customer service experience
- Fluent English, spoken, read and written
- Proficient in MS Office applications
- Home workspace suitable for remote work
- Evening availability required
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · symphony
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 37.5 |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | OTL or General Level 1 Insurance License |
| Perks mentioned | Flexible hours, Retirement plan, Tuition support, Employee discount, Wellness, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Allstate
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
At Allstate, we're advocates for peace of mind and a good life. And that comes through in everything we do. From building innovative teams that truly understand our customers' needs, to challenging each other to develop our careers in a meaningful way, and finally to the incredible results we're able to achieve together. See how we’re creating a better future through innovation, advocacy, and empowering people and communities.
- LinkedIn followers
- 397,289
- People associated on LinkedIn
- 58,071
- Reported office locations
- 3100 Sanders Rd, Northbrook, Illinois 60062, US
- Business categories
- Finance
- Banking
- Communities
- Life Insurance
- InsurTech
- Insurance
- Financial Services
- Auto Insurance
- Venture Capital
- Health Insurance
- Other recorded names
- Allstate Insurance
- Allstate
- Allstate Insurance Agency - Dean Shibler
- Allstar Gold Insurance: Allstate
- Allstate Financial Services - Santiago Feliciano
- Yukimura and Associates - Allstate Insurance
- Anthony Griffin - Allstate Insurance
- Rone and Associates - Allstate Insurance
- Johnson Insurance Group, Inc - Allstate Insurance
- Allstate Insurance Agency - Zachariah Morris
- Specialties
- Auto Insurance
- Life Insurance
- Retirement Planning
- Homeowners Insurance
- Motorcycle Insurance
- Boat Insurance
- RV Insurance
- Bundled Insurance
- Renter's Insurance
- Flood Insurance
- Roadside Assistance
- General Liability
- Annuities
- and & More
- Profile identifies a recruitment agency
- No
- Reported total investment
- 500,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At Allstate, we're advocates for peace of mind and a good life. And that comes through in everything we do. From building innovative teams that truly understand our customers' needs, to challenging each other to develop our careers in a meaningful way, and finally to the incredible results we're able to achieve together. See how we’re creating a better future through innovation, advocacy, and empowering people and…
| Field | Value |
|---|---|
| Industry | Insurance |
| Company size | 10,001+ employees |
| Headquarters | Northbrook, Illinois |
| Organization type | Public Company |
| Year founded | 1931 |
| Specialties | Auto InsuranceLife InsuranceRetirement PlanningHomeowners InsuranceMotorcycle InsuranceBoat InsuranceRV InsuranceBundled InsuranceRenter's InsuranceFlood Insurance |
| Open jobs on Jobsy | 108 |
| View page |
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Role Designation: Home-Based
Benefits to joining Allstate
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Our team is growing, and we are actively looking to hire Inside Service Agents! Reporting to the Manager, Inside Service, you will be responsible to answer service and billing calls and take first notice of loss (FNOL) calls from customers.
The Inside Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our hours of operation are Monday to Friday (8 am to 8 pm EST). Our standard work week is 37.5 hours, and each employee must rotate their work schedule to ensure all hours of operation are staffed appropriately. Therefore, as a condition of employment, we are looking for individuals who are available to work all hours of operation.
Accountabilities:
- Respond to customer inquiries about their policy in a professional manner.
- Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
- Provide personalized service while being a Trusted Advisor with respect to insurance.
- Promote Allstate features and benefits as part of ongoing portfolio reviews.
- Manage policy renewal process and client inquiries to make changes to their policies.
- Reply to on-line requests as required
- Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
- Upselling and cross selling Auto and Property products in accordance with the Allstate’s underwriting guidelines.
- Provide support and guidance when handling First Notice of Loss (FNOL) claim calls. Document loss details in the claim system and perform specified tasks and ensure claim is transferred/assigned to a Claim Advisor.
- Meet and exceed key performance and attendance metrics.
Qualifications:
- Must have OTL or General level 1 Insurance License or be willing to obtain for the province you are located in.
- Must have 1 - 3 years customer service experience.
- Must speak, read and write English.
- Proficient computer skills in MS Office applications.
- This is a work from home position. You must have a space conducive to working from home.
- Ability to work evenings is required.
Bonus qualification:
- Call center and insurance experience is preferred.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
#LI - ND2
Skills
Communication, Computer Literacy, Consumer Protection, Customer Data Management, Customer Insights, Customer Service, Relationship Building, Stakeholder Relationship ManagementCompensation
CompensationExpected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
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