Internal - Event Management Coordinator

ABOUT EVENTCONNECT

At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

• Competitive salary and benefits
• A casual but energetic work environment made for today’s workers
• Performance-driven culture
• Growth opportunities
• IT equipment provided

ABOUT THE ROLE

At EventConnect, our clients are the focus of our team every day. As an Event Management Coordinator, you will play a key role in creating an excellent experience for our travelling teams and hotel partners. Your focus will be on delivering consistent, high-quality service, contributing to this success by supporting travelling teams and hotel partners to ensure a seamless reservation experience. You will foster strong relationships through professional communication and proactive follow-up.

RESPONSIBILITIES

• Lead in managing incoming inquiries across the Hotels phone, inbox and live chat, ensuring timely, accurate, and professional responses.
• Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate for events two weeks prior to the event.
• Onboard new hotels into the network of EventConnect hotels
• Assist with guest check-in or post-event discrepancies/issues promptly by liaising with the hotel to resolve issues effectively.
• Potential for supporting Event Management Specialists with other administrative duties, including assisting with oversells and responding to hotel inquiries.
• Assist with various tasks within the operations department as it pertains to hotel relationships.
• Assist with check-in issues as needed.
• The individual will be expected to provide periodic coverage for the after-hours emergency line and may be scheduled for limited holiday availability as business needs require.

QUALIFICATIONS

• Ability to multitask and be agile in a fast-paced environment
• Ability to quickly identify and assess customers' needs to achieve satisfaction
• Accepts and welcomes new challenges
• Accountable for being a team member and contributing to goals
• Friendly, professional and confident nature both on the phone and through email communications
• Strong problem-solving skills and the ability to collaborate with others
• Ability to gauge your client and adjust your approach
• An organized approach to completing your work to ensure that clients and hotel relationships are strengthened
• Detail-oriented and precise team player who enjoys working with others
• CRM experience
• A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
• Minimum of 1 year of experience working in the hotel, sports or travel industry
• Previous experience in hotel management or sales would be considered an asset
• Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.
  
  

This is an internal job posting only. To apply for the position please complete the following steps and upload your document by Friday, November 6th.

Application Process:

1. List the steps your would take if you were unable to get confirmation numbers on a block of unconfirmed rooms assigned to you, prior to check-in.
   
   
2. You have a team who has arrived at the hotel and is unable to check-in with the front desk. Outline a few possible scenarios and the steps you would take to resolve the issue.
   
   
3. A guest has contacted you to remove a night on their reservation but we are past the cancellation deadline. How would you handle this situation?