Investment Systems Specialist

Location: Remote - Anywhere in Canada, Hybrid – Toronto, Kingston, Montreal

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Empire Life is looking to hire a Investment Systems Specialist to join our Retail Operations team. We are actively seeking candidates to fill one current, open position.

The total target compensation (TTC) range, including salary and target bonus, is $64,800 - $100,440. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

Why pursue this opportunity

• Our mission - Provide expertise and intelligent solutions to help Canadians navigate life with confidence.
• Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
• Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
• Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.

What you’ll be working on

• Act as key liaison between the business unit and third party service providers in order to support our investment business
• Initiate the resolution of escalated system issues, workflow improvements that increase efficiency and promote a better customer experience, keeping management apprised of these changes
• Leads working groups and collaborates with business units to manage operational and system changes
• Provide system/process knowledge and technical advice to team members and management in the resolution of complex system errors
• Participates as a subject matter expert on projects, conducts user acceptance testing and ensures full end-to-end deployment for system updates
• Implement, document and communicate system/process changes to management, end-users, third party service providers, external clients, advisors, etc.
• Resolve problems and issues associated with systems and applications to ensure high levels of availability and user satisfaction
• Provide recommended solutions by thoroughly investigating, documenting and analyzing data
• Manage collaborative relationships with internal/external stakeholders including senior management to support specialized projects
• Demonstrate flexibility and the ability to proactively manage schedules to deliver outstanding solutions
• Evaluate the risk/impact resulting from complex system errors and determine the cost associated to fix the error, presenting recommendations to senior management, legal, and third party service providers
• Provide recommendations on operational best practices and capabilities

What we’re looking for you to have

• 3-5 years work experience within Empire Life Investment Operations
• Extensive knowledge of the Investment business: processes, policy provisions, systems (Unitrax, OnBase, Ecapsil), data sources, customers, products, channels, regulations
• Advanced knowledge of MSOffice Word, Excel, PowerPoint and Access
• Proven experience working on technology-related projects
• Well-developed analytical, decision-making and problem solving skills with strong attention to detail/accuracy
• Well-developed organizational skills
• Ability to conduct research, gather information and analyze a variety of data

Beyond the salary

For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions
• Competitive uncapped commission for sales positions
• A comprehensive employer-funded benefits package that includes life insurance, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program
  

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact [email protected] .