IT and Technical Support Coordinator

IT and Technical Support Coordinator

Carlson Construction Group | North Vancouver, BC

Carlson Construction Group, owned and operated by the Carlson family, celebrated its 55th anniversary in 2026. As a distinguished contractor, Carlson specializes in heavy civil, industrial, marine, and deep foundation services. Recognized as one of the largest specialty contractors in British Columbia by Business in Vancouver’s annual rankings, our group of companies includes Brymark Installations Group, Corwest Fabrications, Vancouver Pile Driving, and Carlson Marine & Industrial Rentals Ltd (CMIR), To learn more about us, visit the Carlson Construction Group website.

Be the Face of IT. Drive Service Excellence. Make Technology Work for People.

At Carlson Construction Group, technology powers our people, projects, and performance. We're looking for an IT and Technical Support Coordinator who is passionate about delivering exceptional service, solving problems, and ensuring our employees have the tools and support they need to succeed.

This is more than a technical support role. You will be the face of IT within the organization, serving as the trusted first point of contact for employees while coordinating with external IT partners, vendors, and service providers. You'll help create a seamless technology experience by combining hands-on technical support with strong relationship management, continuous improvement, and operational excellence.

If you enjoy helping people, improving processes, managing technology resources, and making a meaningful impact across the business, we'd love to hear from you.

What You'll Do

Technology Support & Employee Experience

You'll serve as the primary IT contact for employees across the organization, providing responsive, professional, and effective technical support.

Responsibilities include:

• Providing front-line technical support for hardware, software, networking, mobile devices, printers, and connectivity issues.
• Supporting Microsoft 365, Teams, SharePoint, OneDrive, VPN access, and collaboration technologies.
• Configuring, deploying, and maintaining laptops, desktops, mobile devices, monitors, and peripherals.
• Assisting staff with technology-related questions and training.
• Ensuring timely resolution of technical issues and maintaining a high level of customer satisfaction.
• Supporting executive leadership with technology requirements and troubleshooting.

IT Vendor & Service Provider Coordination

Working closely with our Managed Service Provider (MSP) and technology partners, you will help ensure services are delivered efficiently and effectively.

Responsibilities include:

• Acting as the primary liaison between Carlson Construction Group and external IT service providers.
• Coordinating, tracking, and escalating support requests through to resolution.
• Monitoring vendor performance and service delivery expectations.
• Participating in operational and service review meetings.
• Assisting with technology procurement, renewals, and vendor relationships.
• Supporting the implementation of new technologies and business systems.

Employee Onboarding, Offboarding & Access Management

Partnering with HR and business leaders, you'll ensure employees are set up for success from day one.

Responsibilities include:

• Coordinating all IT onboarding activities for new employees.
• Setting up user accounts, licenses, permissions, and devices.
• Conducting technology orientation sessions and providing user support.
• Managing secure offboarding processes, including account deactivation and equipment recovery.
• Supporting access reviews, MFA administration, and cybersecurity requirements.
• Maintaining accurate user and licensing records.
• Other admin task as assigned by the hiring manager

Technology Asset & Inventory Management

You will help maintain visibility and control over company technology assets throughout their lifecycle.

Responsibilities include:

• Managing hardware, software, licensing, warranties, and subscriptions.
• Maintaining accurate inventory and asset records.
• Tracking equipment from procurement through retirement.
• Coordinating equipment replacements and refresh programs.
• Identifying cost-saving opportunities and unused technology resources.
• Managing technology storage and spare equipment inventory.

Systems Improvement & Technology Operations

You'll contribute to building a more efficient and scalable technology environment.

Responsibilities include:

• Maintaining IT procedures, documentation, and knowledge resources.
• Identifying recurring issues and recommending long-term solutions.
• Supporting cybersecurity awareness and best practices.
• Assisting with technology planning, budgeting, and reporting.
• Supporting system upgrades, implementations, and continuous improvement initiatives.
• Contributing to the organization's long-term technology roadmap.

What Success Looks Like

Success in this role will be measured by:

• Outstanding employee service and support experience.
• Timely response and resolution of technical issues.
• Effective coordination of vendors and IT partners.
• Seamless onboarding and offboarding processes.
• Accurate asset, inventory, and licensing records.
• Strong support for security and compliance initiatives.
• Reliable documentation and reporting.
• Continuous improvements that enhance employee productivity and business operations.

What You Bring

Qualifications

• 3-5 years of experience in IT Support, Technical Services, Systems Administration, or a related role.
• Diploma or Degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
• Experience supporting Microsoft 365 environments and business applications.
• Working knowledge of:
• • Windows operating systems
  • Microsoft 365 Administration
  • Active Directory / Microsoft Entra ID
  • Computer hardware and peripheral devices
  • Network fundamentals, including Wi-Fi and connectivity troubleshooting
  • IT service management and ticketing systems

Who You Are

You are someone who:

• Enjoys helping people and delivering exceptional customer service.
• Takes ownership and follows through on commitments.
• Balances technical expertise with strong interpersonal skills.
• Builds productive relationships with employees, vendors, and business leaders.
• Stays organized and calm in a fast-paced environment.
• Maintains confidentiality and acts with integrity.
• Embraces continuous learning and technological change.
• Enjoys being the person employees trust when technology matters most.

Why Join Carlson Construction Group?

At Carlson Construction Group, technology plays a critical role in enabling our people and projects to succeed. As our IT and Technical Support Coordinator, you'll have the opportunity to make a visible impact across the entire organization, helping employees stay connected, productive, and supported while contributing to the company's continued growth and success.

Compensation & Benefits

Salary: $75,000 - $80,000 per annum

The actual salary offered to the successful candidate will be determined based on job-related factors, including relevant experience, years of experience, qualifications, internal equity, and Carlson Construction Group's compensation practices.

What's in It for You?

• Competitive Compensation – Competitive base salary, company-paid RRSP contributions, and bonus eligibility
• Grow Your Career – Professional development, mentorship, and ongoing learning opportunities
• Time to Recharge – 14 statutory holidays per calendar year
• Comprehensive Benefits – A competitive benefits program supporting your health and well-being
• Annual Fitness & Movement Stipend – Supporting your physical health and well-being
• Connected Culture – Monthly social events that bring our teams together
• Long-Term Opportunity – Build your future with a proud, BC-based, family-owned company that invests in its people

Important Notice

Carlson Construction Group does not accept and is not responsible for any fees related to unsolicited résumés from agencies. Agencies should not submit résumés in response to this posting, to Carlson Construction Group employees, or to any affiliated company location.

Accommodation Requests

If you require accommodation during the application process, please contact us at [email protected] and indicate the position and location you are interested in. We are committed to providing an accessible and inclusive recruitment experience for all candidates.