Posted 2 days ago
IT Cloud Support Consultant
@ Vision33
Remote in Canada
Overview
Vision33, a global cloud ERP and business solutions partner, is hiring a Cloud Support Consultant to provide Tier 2 infrastructure support for its SAP Cloud and AWS managed services. The role handles a high-volume flow of tickets and escalations across Windows and Linux server environments, working Pacific Time hours. It is a full-time, permanent position based in Canada's West Region (BC, AB).
Responsibilities:
- Manage client incidents end-to-end in Windows and Linux server environments
- Configure, deploy and maintain AWS cloud environments with CloudWatch and CloudTrail
- Conduct root cause analyses and implement corrective measures
- Develop PowerShell and Bash automation scripts
Requirements summary:
- 5+ years hands-on AWS cloud experience
- 5+ years supporting network infrastructure including routers and firewalls
- Bachelor degree or equivalent client-facing support experience
- Scripting in Python, Bash, Ruby or PowerShell
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | ITIL |
| Education | Bachelor’s degree (preferred) |
| Perks mentioned | Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Vision33
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Delivering on the Promise of Technology.
Full company description
Vision33 Inc. helps companies grow through enterprise resource planning (ERP), automation, and integration solutions. We solve customer business challenges through the promise of technology and the value it delivers. We partner with growing and large organizations in both the public and private sectors to understand their vision and help them reach it with the right blend of strategy, consulting, and technology. Vision33 global team of results-driven resources provide world-class experience through our office locations in North America and Europe. For more information about Vision33, visit www.vision33.com.
- LinkedIn followers
- 14,072
- People associated on LinkedIn
- 404
- Reported office locations
- 7545 Irvine Center Dr, Suite 200, Irvine, California 92618, US
- 210 Water St, St John’s, Newfoundland and Labrador A1C, CA
- 1 Heathgate Place, Agincourt Road, London, England NW3 2NU, GB
- 6400 Roberts St, Burnaby, British Columbia V5G, CA
- The Lincoln Center, 10260 SW Greenburg Road, 4th Floor, Portland, Oregon 97223, US
- 100 Congress Avenue, Suite 2000, Austin, Texas 78701, US
- 303 Perimeter Center N, Atlanta, Georgia 30346, US
- 2029 Century Park E, Los Angeles, California 90067, US
- 100 S 5th St, Minneapolis, Minnesota 55402, US
- 300 International Dr, Buffalo, New York 14221, US
- 18 Campus Blvd, Newtown Square, Pennsylvania 19073, US
- 1500 District Ave, Burlington, Massachusetts 01803, US
- 101 E Park Blvd, Plano, Texas 75074, US
- 2015 Ayrsley Town Blvd, Charlotte, North Carolina 28273, US
- 10260 SW Greenburg Rd, Portland, Oregon 97223, US
- 700 Commerce Dr, Oak Brook, Illinois 60523, US
- 2825 E Cottonwood Pkwy, Salt Lake City, Utah 84121, US
- 8400 E Crescent Pkwy, Greenwood Village, Colorado, US
- 100 California St, San Francisco, California 94111, US
- 8201 Peters Rd, Suite 1000, Plantation, Florida 33324, US
- 1420 Fifth Avenue, Suite 2200, Seattle, Washington 98101, US
- 3 Sugar Creek Center Blvd, Sugar Land, Texas 77478, US
- 100 Chesterfield Business Pkwy, Chesterfield, Missouri 63005, US
- 7657 Kings Pointe Rd, Toledo, Ohio 43617, US
- 6790 Century Ave, Mississauga, Ontario L5N, CA
- 500 4th Ave SW, Suite 2500, Calgary, Alberta T2P 2V6, CA
- 10180 101 St NW, Edmonton, Alberta T5J, CA
- 1250 René Lévesque Boulevard West, Montreal, Quebec H3B 4W8, CA
- 7 The Pavilions, Bridge Hall Drive, Bury, England BL9 7NX, GB
- Kurfürstendamm 195, Third Floor, Berlin, 10707, DE
- 101 E Park Blvd, Suite 600, Plano, Texas 75074, US
- 20 F St NW, Washington, District of Columbia 20001, US
- 6790 Century Ave, Suite 302, Toronto, Ontario L5N 2V8, CA
- 11 Morris Drive, Suite 207, Halifax, Nova Scotia B3B 1M2, CA
- 236 Saint George St, Suite 404, Moncton, New Brunswick E1C 1W1, CA
- Management Suite, 1 The Oasis, Meadowhall Centre, Sheffield, England S9 1EP, GB
- Merchant House, 30 Cloth Market, Newcastle upon Tyne, England NE1 1EE, GB
- Horton House, Exchange Flags, Liverpool, England L2 3PF, GB
- No 2 Wellington Place, Leeds, England LS1 4AP, GB
- Bull Street, Birmingham, England B4 6AF, GB
- St. George's House, 6 St George's Way, 3rd Floor, Leicester, England LE1 1QZ, GB
- Redwood House, Brotherswood Court, Almondsbury Business Park, Ground Floor, Bristol, England BS32 4QW, GB
- Business categories
- Information Technology
- Enterprise Resource Planning (ERP)
- Consulting
- Software
- Other recorded names
- Vision33
- Specialties
- SAP Business One
- SAP Business One Implementation and Training Services
- SME Business Solutions
- Subsidiary Integration
- Custom Industry Solutions
- S/4HANA Cloud Public Edition
- Sage Intacct
- Cloud ERP
- Government Solutions
- and SAP SuccessFactors
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Vision33 Inc. helps companies grow through enterprise resource planning (ERP), automation, and integration solutions. We solve customer business challenges through the promise of technology and the value it delivers. We partner with growing and large organizations in both the public and private sectors to understand their vision and help them reach it with the right blend of strategy, consulting, and technology…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 201-500 employees |
| Headquarters | Irvine, California |
| Organization type | Privately Held |
| Year founded | 2003 |
| Specialties | SAP Business OneSAP Business One Implementation and Training ServicesSME Business SolutionsSubsidiary IntegrationCustom Industry SolutionsS/4HANA Cloud Public EditionSage IntacctCloud ERPGovernment Solutionsand SAP SuccessFactors |
| Open jobs on Jobsy | 7 |
| View page |
Cloud IT Support Consultant
Full time / Permanent
Location: Canada, West Region (BC, AB)
Due to continued, robust growth in our SAP Cloud and AWS managed services offering, Vision33 is hiring a Cloud Support Consultant.
The Opportunity
In this role you will work with our TotalCare Support Team to provide Tier 2 client infrastructure support. This role operates within a high-paced, high-volume support desk, responsible for handling a continuous flow of tickets, requests, and escalations across multiple systems and platforms.
The environment requires rapid triage, effective prioritization, and the ability to manage multiple concurrent issues while maintaining service quality and meeting defined SLAs. This role is critical to enabling client operational success and supports our B1 Cloud service for our clients.
Responsibilities are performed under time-sensitive conditions, often involving urgent customer impacting issues alongside routine operational tasks. The role demands strong technical troubleshooting skills, frequent context switching, and the ability to make accurate decisions with limited information.
This role requires working in Pacific Time (PST) hours. Candidates working in Mountain Time (MST) may also be considered, provided they can align with the required working hours.
As a Cloud Support Consultant, you will:
- Manage client incidents end-to-end — from identifying and troubleshooting issues to
resolving complex escalations within Windows and Linux server environments. - Administer end-user and security profiles across 100+ servers.
- Configure, deploy, and maintain AWS cloud environments, leveraging tools such as
CloudWatch and CloudTrail for proactive monitoring and performance optimization. - Perform advanced troubleshooting and system restores in AWS, including Windows
Server and SUSE Linux. - Conduct root cause analyses (RCA) and implement corrective and preventive
measures. - Develop and maintain automation scripts using PowerShell and Bash to streamline
operations and reduce costs. - Configure and support web and application services such as IIS, Apache, Nginx, and file/print services.
- Coordinate and execute standard server maintenance and backup programs, ensuring reliability and assisting customers with restores when required.
- Create and maintain internal documentation for support procedures and best practices.
Success in this environment requires:
- The ability to process and resolve a high volume of requests efficiently.
- Strong organizational and time-management skills.
- Comfort working under constant demand and changing priorities.
- Clear, professional communication with both technical and non-technical stakeholders.
- The ability to remain calm, focused, and effective under pressure.
Must-have skills and experience:
- Have a minimum of 5 years of hands-on experience working with AWS cloud environments, with strong troubleshooting and infrastructure support skills.
- Have a minimum of 5 years of experience supporting network infrastructure, including routers, firewalls, and related networking technologies.
- Be a self-motivated and independent problem-solver who enjoys digging into complex issues, taking ownership, and confidently triaging challenges with minimal direction.
- A Bachelor degree or an equivalent combination of education with a minimum of 5 years’ experience working in a client-facing support role.
- Proven experience supporting Windows and Linux systems in mission-critical environments.
- Demonstrated competency in server administration and security protocols.
- Knowledge and exposure configuring routers and firewalls.
- Scripting experience using Python, Bash, Ruby, or Power Shell.
- Familiarity with support ‘best practices’ (e.g. ITIL Framework).
- Experience supporting servers in an AWS (or other cloud environment).
- Knowledge and experience supporting ERP solutions.
Nice-to-have skills and experience:
- Exposure to SAP Business One is an asset.
- Experience with Smartsheet or similar project/task management tools.
- Experience with Zendesk ticketing system.
About Us
At Vision33, we turn business challenges into smarter ways of working. As a global cloud ERP and business solutions partner, we help organizations simplify complexity, unlock growth, and get more value from the technology they rely on every day. Our people bring the expertise, curiosity, and collaboration it takes to deliver real impact for customers around the world.
- Global Team, Real Impact: Join 400+ experts helping customers around the world solve complex business challenges.
- Work That Matters: Help growing businesses improve efficiency, scale with confidence, and build stronger operations for the future.
- Trusted by Customers: Work alongside teams supporting 1,500+ mid-market and enterprise customers as they modernize how they operate.
- A Culture Built on Collaboration: Be part of a people-first team that shares knowledge, supports one another, and celebrates progress together.
At Vision33, you’ll find more than a competitive total rewards program—you’ll find an employer invested in your growth, well-being, and success. For more information on our company please visit our web site at www.vision33.com.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.