Posted yesterday
IT Front Line Support Technician
@ Park Place Seniors Living
Vancouver, British Columbia
Overview
Park Place Seniors Living is hiring a full-time IT Frontline Support Technician at its head office to give first-line technical support to employees across multiple locations. The role handles day-to-day tickets, Microsoft 365 and end-user devices, and maintains documentation and equipment inventory. Applications are due November 20, 2026, by email with a resume and cover letter combined under three pages.
Responsibilities:
- Provide Tier 1 support for PCs, laptops, mobile devices and peripherals
- Manage service desk tickets from intake to resolution
- Support Microsoft 365 and user access issues
- Set up and deploy workstations and mobile devices
- Maintain IT inventory, documentation and troubleshooting guides
Requirements summary:
- 2+ years IT service desk or technical support experience, or equivalent
- College certificate or diploma in IT or a related field
- Working knowledge of Windows 10/11 and Microsoft 365
- Networking knowledge: TCP/IP, DHCP, DNS, LAN, Wi-Fi
- Strong customer service and clear communication skills
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | ground: minimal |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (required) |
| Fields of study | Information Technology, Computer Systems, Networking |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Park Place Seniors Living
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Enriching Lives of Seniors
Full company description
Founded in B.C. in 1993, Park Place Seniors Living has been actively involved in seniors care and housing including: the development, acquisition and management of seniors’ campuses of care, long term care facilities, assisted and supportive living residences, and seniors housing. Park Place is active in B.C. and Alberta, engages with 9 different health authorities/zones, and has its head office in beautiful Vancouver. Park Place seniors’ homes currently comprise of residential care, and housing units in three provinces. Park Place has established itself as a well-recognized and respected developer and operator of seniors care and housing by demonstrating a strong commitment to meeting the needs of the elderly, innovation in service delivery, timely execution of significant projects, and proficient responsiveness to health authority planners and managers.
- LinkedIn followers
- 7,780
- People associated on LinkedIn
- 298
- Reported office locations
- 1656 W 75th Ave, Vancouver, BC V6P 6G2, CA
- Business categories
- Health Care
- Elder Care
- Other recorded names
- Park Place Seniors Living
- Park Place Seniors Living, Inc.
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Founded in B.C. in 1993, Park Place Seniors Living has been actively involved in seniors care and housing including: the development, acquisition and management of seniors’ campuses of care, long term care facilities, assisted and supportive living residences, and seniors housing. Park Place is active in B.C. and Alberta, engages with 9 different health authorities/zones, and has its head office in beautiful…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 1,001-5,000 employees |
| Headquarters | Vancouver, BC |
| Organization type | Privately Held |
| Year founded | 1993 |
| Open jobs on Jobsy | 63 |
| View page |
Location: Park Place Seniors Living - Head Office
Department: Information Technology
Reports To: IT Manager
Employment Type: Full-Time
Position Overview
Park Place Seniors Living has a full-time opportunity for an IT Frontline Support Technician to provide first-line technical support to employees across multiple locations.
Reporting to the IT Manager, this position is responsible for resolving day-to-day technology issues, managing Service Desk requests, supporting Microsoft 365 and end-user devices, and maintaining accurate documentation and equipment inventory.
The successful candidate will be technically capable, service-oriented, organized, and comfortable supporting users with varying levels of technical knowledge.
Duties and Responsibilities
- Provide Tier 1 technical support for Windows PCs and laptops, mobile devices, software, printers, scanners, network connectivity, and other peripherals.
- Manage assigned Service Desk tickets from initial contact through resolution, including troubleshooting, documentation, user communication, and follow-up.
- Prioritize support requests based on urgency, business impact, and service requirements.
- Set up, configure, deploy, and troubleshoot workstations, laptops, mobile devices, and related equipment.
- Support Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and user account or access issues.
- Perform basic LAN, Wi-Fi, and network connectivity troubleshooting, including network cabling diagnosis and installation where required.
- Maintain accurate IT equipment inventory and Service Desk records.
- Create and maintain troubleshooting guides, procedures, and end-user documentation.
- Support cybersecurity and endpoint protection requirements, including device compliance, security updates, and escalation of suspected security incidents.
- Assist with new employee technology setup and onboarding.
- Escalate complex or recurring issues with clear troubleshooting notes and supporting information.
- Communicate clearly and professionally with users, site leadership, IT team members, and external vendors.
- Assist with IT projects, equipment deployments, and other technology initiatives as assigned.
- This position may include travel.
Required Qualifications
- Minimum 2 years of IT Service Desk, Help Desk, or similar technical support experience, or an equivalent combination of education and practical experience.
- College certificate or diploma in Information Technology, Computer Systems, Networking, or a related field.
- Strong troubleshooting skills with Windows PCs, laptops, printers, mobile devices, and peripherals.
- Working knowledge of Windows 10/11 and Microsoft 365.
- Working knowledge of networking concepts, including TCP/IP, DHCP, DNS, LAN, and Wi-Fi.
- Strong customer service and interpersonal skills, with the ability to explain technical issues clearly to non-technical users.
- Strong organizational skills and the ability to prioritize multiple competing support requests.
- Ability to troubleshoot independently while recognizing when an issue should be escalated.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively within a team environment.
Additional Assets
- CompTIA A+, Network+, or Security+
- Microsoft certifications such as MS-900, AZ-900, or SC-900
- Experience with Microsoft Intune and endpoint management
- Experience supporting users across multiple physical locations
How to Apply
Interested candidates should submit a resume and cover letter to [email protected] on or before November 20, 2026.
Resume and cover letter combined should not exceed three pages.
Only candidates selected for an interview will be contacted.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.