Posted yesterday
IT Help Desk Specialist - Fixanator
@ Klick
Toronto, Ontario
Overview
Klick is hiring an IT Help Desk Specialist, called a Fixanator, to provide front-line technical support to employees and keep daily technology running reliably. The work covers troubleshooting Mac and Windows workstations, Microsoft 365 and Google Workspace, connectivity, Zoom and printers, plus support for office moves and build-outs. The role is hybrid, full-time, with a base salary of CAD $50,000 to $55,000.
Responsibilities:
- Provide front-line technical support via Slack, video calls and in person
- Troubleshoot and support macOS and Windows 10/11 workstations
- Administer Microsoft 365 and Google Workspace applications
- Configure and support Zoom, printers and workplace technology
- Support office renovations and new office build projects
Requirements summary:
- Hands-on experience with macOS and Windows 10/11 environments
- Experience with end-user support in person and digital channels
- Experience with Microsoft 365 and Google Workspace
- Working knowledge of LAN/WAN networking concepts
- Experience configuring and maintaining Mac and Windows workstations
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-11-06
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Indigenous peoples, Racialized people, People with disabilities |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Klick
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
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Full company description
Klick Health is the world’s largest independent commercialization partner for life sciences. For over 25 years, Klick has been laser-focused on developing, launching, and supporting life sciences brands to maximize their full market potential as a core commercialization partner. Klick is opening offices in regional hubs and key markets to provide local support for our clients in countries outside of North America. These seven new offices are purpose-built to replicate the core components of our culture and values and be 100% dedicated to the pharma and life sciences business. We believe that when your people are the center of gravity, clients are the ultimate beneficiaries. Success, in its highest form, is always mutual. Our culture of kindness and high performance attracts innovators and leaders who care about doing the best work possible in an environment that supports their rapid growth. Together, we can turn any problem into a potentially life-changing opportunity.
- LinkedIn followers
- 158,559
- People associated on LinkedIn
- 1,892
- Reported office locations
- 175 Bloor Street East, Toronto, Ontario M4W 3R8, CA
- 240 W 40th St, 12th Floor, New York, NY 10018, US
- 510 Walnut St, 13th Floor, Philadelphia, Pennsylvania 19106, US
- 30 Stamford Street, London, SE1 9LQ, GB
- 109 North Bridge Road, #05-21, Singapore, 179097, SG
- Avenida Nacoes Unidas 14261, São Paulo, Cidade Monções 77500-000, BR
- Business categories
- Health Care
- Internet
- Life Science
- Other recorded names
- Klick
- Specialties
- Brand Strategy
- Clinical Review and Analysis
- Copywriting
- Creative Technology
- CRM Strategy
- Digital Media
- Disease Awareness
- Experience Design
- Film and Video
- Launch Tactical Readiness
- Machine Learning
- Media Planning
- Medical Editing
- Medical
- Legal
- and Regulatory
- Out-of-Home
- Platforms
- Programmatic
- SEO
- Social Media
- and Tech Advisory
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Klick Health is the world’s largest independent commercialization partner for life sciences. For over 25 years, Klick has been laser-focused on developing, launching, and supporting life sciences brands to maximize their full market potential as a core commercialization partner. Klick is opening offices in regional hubs and key markets to provide local support for our clients in countries outside of North America…
| Field | Value |
|---|---|
| Industry | Advertising Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1997 |
| Specialties | Brand StrategyClinical Review and AnalysisCopywritingCreative TechnologyCRM StrategyDigital MediaDisease AwarenessExperience DesignFilm and VideoLaunch Tactical Readiness |
| Open jobs on Jobsy | 37 |
| View page |
Company Description
The Klick Group—comprising Klick Health (including Oxford PharmaGenesis, Klick Katalyst, and btwelve), Klick Media, Klick Applied Sciences (including Klick Labs), and Klick Consulting—is an ecosystem dedicated help life sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting — powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff, Melbourne, Philadelphia, Saratoga Springs, São Paulo, and Singapore. One of the most-awarded health agencies on the planet, Klick is consistently recognized for its people-first culture as a Great Place to Work, Best Workplace for Women, Best Workplace for Inclusion, Most Admired Corporate Culture, and FORTUNE Best Workplace in Advertising. Klick also recently made history as Cannes Lions Healthcare Agency of the Year, Healthcare Network of the Year, and Independent Agency of the Year – Health.
About our Office Tech
Our Office Tech team, part of our Enabling Teams Craft, supports Klick’s internal systems and infrastructure. The team ensures employees have reliable, effective tools to collaborate and work efficiently. They focus on stability, security, and continuous improvement. Their work enables productivity across the organization.
Job Description
The IT Help Desk Specialist, known internally as a Fixanator, provides front-line technical support to Klick employees and helps keep day-to-day technology running reliably. The role troubleshoots Mac and Windows workstations, productivity applications, connectivity, video conferencing, and other workplace technology. Working closely with the Office Tech team and Klick employees, the Fixanator provides responsive technical support while keeping users informed through resolution.
What You’ll Do
- Provide front-line technical support to Klick employees through Slack, video calls, and in-person interactions, triaging and resolving hardware, software, application, and connectivity issues.
- Troubleshoot and support macOS and Windows 10/11 workstations, including laptop configuration, software updates, patching, connectivity, and common end-user issues.
- Administer and support Microsoft 365 applications, including PowerPoint, Excel, and Word, as well as Google Workspace tools including Drive, Gmail, and Calendar.
- Configure and support Zoom video conferencing, printers, and other workplace technology while maintaining clear communication with employees on issue status, expected resolution times, and outstanding actions.
- Collaborate with the local Office Tech team of Fixanators to prioritize support requests, maintain employee productivity, and provide technology support for workstation changes, office renovations, and new office build projects.
Qualifications
Required:
- Hands-on experience supporting macOS and Windows 10/11 environments, with demonstrated ability to troubleshoot workstation hardware, operating system, software, and connectivity issues.
- Experience providing end-user technical support through in-person and digital channels, with demonstrated ability to explain troubleshooting steps and technical information clearly to non-technical users.
- Experience supporting Microsoft 365 applications, including PowerPoint, Excel, and Word, and Google Workspace applications such as Drive, Gmail, and Calendar in an end-user environment.
- Working knowledge of LAN/WAN networking concepts, with demonstrated ability to identify and troubleshoot common workstation connectivity issues.
- Experience configuring, updating, or maintaining Mac and Windows workstations, including software installation, patching, peripherals, and user setup.
Desired:
- Comfort and enthusiasm for using AI as a regular part of how work gets done.
- Experience administering or troubleshooting Zoom or comparable video conferencing technology in a workplace environment.
- Experience configuring and troubleshooting network or office printers and related peripherals.
- Experience working within a help desk, IT service desk, ticket queue, internship, co-op, or other structured technical support environment.
- Experience supporting workplace technology during office moves, renovations, workstation changes, or new office build projects.
Additional Information
This posting is for an existing vacancy at Klick. The base salary range for this position is between CAD $50,000 - $55,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.
#LI-Hybrid #LI-TH1
Our Commitment to Inclusion
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.
Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.
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