Posted 16 days ago
IT Operations Analyst / Production Support Analyst
@ Wipro
Montréal, Quebec
SIGNALS
Overview
Wipro is hiring an IT Operations Analyst / Production Support Analyst to support day-to-day IT production and application operations. The role is entry-level, suited to recent graduates or candidates with up to 2 years of experience, and requires French and English communication skills. The posting also lists a 5-8 year experience band and Project Management as a mandatory skill, which conflict with the entry-level requirement.
Responsibilities:
- Support day-to-day IT production and application operations
- Handle incidents, problems and changes under ITSM processes
- Troubleshoot and analyze application and infrastructure issues
- Learn IT Operations and service management processes
Requirements summary:
- Master's degree in computer science, IT or related field
- 1-2 years of experience; recent graduates welcome
- Bilingual French and English communication
- Basic knowledge of IT infrastructure, applications and databases
- Basic knowledge of incident, problem and change management
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Licences & certifications | ITIL Foundation |
| Education | Master’s degree (required) |
| Fields of study | Computer science, Information Technology, Software Engineering, Computer Engineering |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Wipro
| Field | Value |
|---|---|
| Open jobs on Jobsy | 7 |
Job description
Job Description
Job Description
IT Operations Analyst / Production Support Analyst
Role Summary
We are looking for a motivated IT Operations Analyst / Production Support Analyst to support day-to-day IT production and application operations. This is an entry-level opportunity suitable for recent graduates or candidates with up to 2 years of experience who are interested in building a career in IT Operations, Production Support, and IT Service Management.
Required Qualifications
Mandatory Skills: Project Management
Experience: 5-8 Years
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
Job Description
IT Operations Analyst / Production Support Analyst
Role Summary
We are looking for a motivated IT Operations Analyst / Production Support Analyst to support day-to-day IT production and application operations. This is an entry-level opportunity suitable for recent graduates or candidates with up to 2 years of experience who are interested in building a career in IT Operations, Production Support, and IT Service Management.
Required Qualifications
- Master's degree in computer science, Information Technology, Software Engineering, Computer Engineering, or a related field.
- 1–2 years of experience. Fresh graduates are welcome to apply.
- Strong communication skills in French and English.
- Basic understanding of IT infrastructure, applications, databases, or production support.
- Basic knowledge of Incident, Problem, and Change Management concepts.
- Good analytical and troubleshooting skills.
- Willingness to learn IT Operations and ITSM processes.
- Academic or internship exposure to IT Operations, Help Desk, Application Support, or Production Support.
- Familiarity with ITSM/service desk tools such as ServiceNow.
- Basic knowledge of SQL, Windows/Linux, networking, or cloud technologies.
- ITIL Foundation certification is an advantage but not mandatory.
Mandatory Skills: Project Management
Experience: 5-8 Years
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
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