IT Operations Manager

Responsibilities

The Operations Department plays an important role by providing administrative and financial support and services to the entire staff, which consists of 80 people.

Under the supervision of the Administration and Finance Department, the IT Operations Manager plays a strategic role within the organization by managing the Museum’s IT infrastructure. He or she is responsible for achieving expected results or implementing action plans related to the development and optimization of the size and efficiency of the technology infrastructure, in line with the organization’s objectives, notably through the deployment of best IT practices and the installation of software that improves employee efficiency and the management of our digital resources. The person in this position performs part of their duties in support of the Collections Management department, particularly to monitor operations and the evolution of digital data management tools for heritage collections.

Main Responsibilities

• Actively participate in the development and implementation of the organization’s IT strategy;
• Develop and implement policies and procedures related to IT operations and system development, as well as electronic data processing;
• Establish a comprehensive overview of the technological infrastructure to optimize its management;
• Oversee, maintain, and improve the service level of all IT systems (modern desktop management, web, collections, accounting, security, reservations, donations, point of sale, etc.);
• Maintain and develop the CRM (Sugar CRM and Sugar Market) as well as its integrations with other systems (ERP, Restaurant POS, Store, Ticketing, Online Donations)
• Maintain and develop the server infrastructure for the museum’s database and associated media, used through the applications The Museum System Collections, Conservation Studio, eMuseum, Prism, SQL, and Crystal Reports. Serve as the primary point of contact with the vendor Gallery Systems to ensure the smooth operation and ongoing development of the applications. Oversee updates and provide technical support to the Collections Management department and users.
• Ensure the availability, security, and integrity of the Museum’s entire IT infrastructure;
• Address complex and emerging issues and recommend appropriate solutions;
• Stay abreast of current trends in new technologies through research and professional development, and identify opportunities to improve internal systems, tools, and processes;
• Manage contractors and vendors involved in the delivery of IT services;
• Work collaboratively with various departments to identify the needs of projects under development;
• Provide support, training, and follow-up to users;
• Project management; e.g., migration to Dynamics 365 BC, network infrastructure improvements;
• Plan, administer budgets, and prepare financial reports for the department;
• Ensure that objectives are met within the scheduled timeframe using the allocated resources;
• Participate in recruitment, lead, supervise, and evaluate staff under their responsibility;
• Participate in the process of acquiring or replacing various equipment and in the procurement process;
• As needed, represent the Museum and perform any other duties required by their position.

Technical Requirements

• Bachelor’s degree in information technology; a degree in management is an asset;
• Eight (8) years of experience in project management, infrastructure management, cybersecurity, application support, technical support, and IT vendor management. Experience in personnel management is an asset;
• Extensive knowledge of Microsoft products, Windows operating systems, the MS-SQL Server relational database, Hyper-V, and Azure cloud platforms; Microsoft 365 (including SharePoint and Microsoft Endpoint Manager), Amazon Web Services;
• Good knowledge of Cisco Firepower products; ZScaler (ZPA and ZIA), DarkTrace, and Aruba Central
• Knowledge of Gallery Systems products

Qualities and Skills

• Good knowledge of French and English, with strong written and oral communication skills;
• Versatile, curious, and innovative; customer-service oriented;
• Structured, organized, meticulous in work, and highly responsible;
• Strong sense of ethics, good judgment, honesty, and discretion;
• Interest in the cultural sector.